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Issue handled professionally by the team dealing with appointments and on the day of the work all aspects handled perfectly by the service team.
See Q4 - inability/reluctance to return 'phone calls
Missed damaged O/S/R shock absorber top mount dust protection caps
Great customer service from Megan Flatt who served me. Nothing too much trouble
Great customer service from Megan Flatt who was helpful, friendly and made everything really easy
Well looked after
Changed old tyres for three new run flats
I am satisfied with the car
The lady that was looking after my car was polite and kept in touch with me throughout the day.
Booked a fast track service - 90 minutes. Was told a recall on car would take 30-60 minutes to install. Allowed 3.5 hrs for my visit an hour more than I was told it would take. 5.5 hrs later I finally left. 1hr before this I was told car was done and
As above the staff were very friendly and helpful, very pleasant experience.
Lack of update, work not carried out when stated, car had to be rebooked in, not very friendly service, long waiting times when dropping off & picking up
they were quick to inform me my car had a fault and had already ordered new part although i was under no obligation to continue had i not wanted the garage to fit new part
My car had developed a fault. This was resolved quickly and there are no issues.
If only there was a -5
Everything was checked and sorted
Service first class and timely.
It would have been Completely satisfied but I did not get a response until my third telephone call querying how my car was doing. I know you are busy but a call back to tell me that after my first call would have been sufficient.
Lost all my settings Radio Lights Mirrors and seats
had my car 3 weeks poor communication always had to chase them for updatesLeft messages with no return call after they had broken the glove box and screen
When I enquired about my BMW 2 series I was told that the work shop will ring me back and did they no not on the same day.
Cooper Ipswich always look after me and take enough care to resolve any issues encountered
My initial call to book an appointment was not returned. I had to call in person to resolve the requirement
When the car was returned the car had been washed as offered but the car had not been washed properly, there were still dirt stained and wipe marks.
Been a customer for a long time now and I will keep it that way
Long waiting period and very routine responses from desk team - not great
It took multiple calls to get them to fix an issue that they had already fixed 3 months ago. In the end I had to go via BMW emergency assist to get the car recovered. Then it sat at Coopers for 3 days until I complained to get them to look at it.
Very professional team.
Negatives. I wanted the back box of old exhaust to sell used. This was part of how Id budgeted the upgrade. First they refused and said it couldnt be done. Then agreed after and I have to arrange collection eating into the returns from sale.
The brakes were shuddering when applied. I was told that the front discs and pads needed replacing, even though BMW replaced them just 20 months ago. I requested that a warranty claim be submitted to BMW. This was accepted by BMW
As above everything was excellent and explained to me
Always helpful friendly staff
As per above
Did what I asked for on schedule, kept me in the picture during the day.
I was entirely satisfied with nearly every aspect, except for the fact that my service warning indicator was not reset. I have not had time to go back to the dealer to get this reset yet. That should be a fundamental part of a service, surely?
Everything was clearly explained so I knew exactly what was going on
They scratched my car while it was with them but resprayed it and made it right. They resolved my problem and were polite and courteous.
The garage seemed to be as much in the dark as to when the safety issue would be resolved as I was!
I phoned BMW and with in a 1hr recovery was here very pleased
All went smoothly with MOT and wheel change
All work required completed on time and to my satisfaction.
This was given basically because of Leanne who should be commended for great approach to customer service.
Although my complaint was dealt with to my satisfaction it shouldnt have got that far
Arrived quicker than anticipated
Some of the sales techniques around agreeing the final price made me feel uncomfortable. They were misleading at times and didnt give me much confidence in what I the offer was.Negotiated a full tank of fuel, it was delivered with 3/4 tank.
five star service from Ryan the salesman and the receptionist providing me with coffee
All round service from reception through our rep, Lewis Harrison to the Sales Manager was excellent.
The first salesman promised things and then was not there when I collected the car and I had to negotiate them again. He also told me that the sat nav would show the junction numbers on motorways - it doesn't!
As above. Although after receiving my new car I am very pleased with it even though I had to wait almost 6 months for it
Everyone was warm and friendly, very good customer service overall and the environment was comfortable.
The sales person Adam Rednall was fantastic and went over and above anything I could have wished for to sort my purchase.
The salesman was very helpful. I did not enjoy the process of being offered additional insurance products by a secondary team member, none of which I wanted. I am chasing documents for the two insurances originally purchased for warranty and paint.
I think there was a little lack of communication with the salesperson after the deal had been settled (i.e. i asked for the reg number on numerous occassions to get the car insured before pick up but my request was ignored).