The service was handled very well, but I was left waiting 2 1/2 hours, when originally told 1 1/2 hours. No update during the wait was forthcoming and I had to chase to get the car back.
My vehicle was driven into while at the service centre
The professional approach to me from the moment I walked in.
My car had an MOT check. On the form there was an advisory that a shock absorber was weeping and needed replacing. This was not pointed out to me when I collected the car. I had to ring up when I got home to make an appointment
Slightly lower mark due to having to wait 3 day for the required tyre to be delivered to service centre
Everything explained ref repairs and everything comleted successfully.
I was charged £50 labour to fix heated seats that were still under warranty
It all seemed simple enough and thorough, although two days after the service, vehicle check and MOT, my tyre pressure warning came on and two of my tyres required air. I would have expected tyre pressures to have been checked.
Always very business like and very efficiant
Someone's MacDonalds coffee cup was left in the passenger door. This definitely wasnt there when the car was dropped off... we don't even drink coffee.Warranty referral/ checks on wheels have not been followed up as yet and has been over a week.
Had to return car to have a fault rectified
Picked car up and dropped off which I clean as such good service!
failed to complete and stamp car maintenance log book at time of service
As soon as I walked in the reception staff made me coffee and booked my car in
Car was picked up and delivered on time and by a very courteous driver
bought additional services with the car, tyre and puncture cover and alloy wheel cover, waste of time, when needed waited 3 days with a puncture to be authorised so sorted it myself, still waiting for alloy repair, let down 5 times for 1 repair!!
Not really too clear about whether all the issues were looked at and fully resolved , feedback from workshop to office ?
Not always easy to ring and speak to service dept
Technicians often claim to have no fault found. Although being a technician myself I would not have booked it in if I thought this was the case. More time needs to be spent to get to the bottom of the concern
Repair done very quickly and no unnecessary work undertaken
Pleased that the car was turned around in the morning...however, I still have squeaky brakes - aaaargh!!!!
They did what was required in a service.
A 15 minute quick fix turned into 1hr an 15 minutes. Plus my name is Mr Avery, not Mr Avary.
I am confident the work was carried out to a high standard.Communication of the work done was good.Efficiency and friendliness of the service coordinator was clearly evident.However there was no follow up on a small query I had on the invoice.
Small issues1. Service counter not reset2. Audio commentary information about faults very poor3. inconsistent information given between services i.e more tread on tyres this year than last
I couldnt have asked for more. Loved the courtesy car (didnt want to hand it back).
No complaints, all in order
The service was fine but the extra cost to have the car properly cleaned was very disappointing. Still had bits of bird poo on the convertible roof and the inside of the car had been cleaned with a dirty cloth leaving smears all over the doors/dash!
They dealt with us in a friendly and professional manner.
Everything was easy and hassle free
Due to child care issues, my car was picked up from my house and dropped off after the service which really helped us out.
When we were phoned by Leann at coopers, on the Wednesday, to say that the car was fixed, she said I had to come and collect the car myself, despite me explaining that I had two children with me, a one year old and a four year old.
Because I thought it was a god service.
Kept me undated throughout the days
Booking in was very easy. Courtesy car readily available. Friendly and helpful service staff.
efficient and convienient
Excellent service start to finish. Leanne the service advisor was very polite. Takes care of her customers needs. Went the extra mile. Ensure I had a appropriate courtesy car. Gave me time to sort out the kids seats. Offered drinks. Shes lovely.
Helpful and well organised
Very friendly and and had curtesy car ready for me
When buying dad experience on a repair bad experience..When they advertise a product and supply the service in the work shop you think that it must be GOOD but very sadly no I was wrong
Because they did what they said they would do.
My complaint is that the mechanic who did the original work did not query the fact that an indicator strip was not available to fit, and yet the invoice clearly showed that this was part of the job. Likewise, an attempt to charge me was inappropriate
Very professionally dealt with
Required additional payment more than previously agreed
The process of being sold the car itself was fine and we were impressed with Lewis Harrison - the salesman. So purchase and delivery was OK
I've got to know the team at Ipswich over many years, in many respects its like catching up with old mates !!
Staff were attentive and polite. I was always taken to a seat and offered a coffee. The only drawback was that I was waiting around a lot because the computer system was so slow. It must also have been frustrating for the staff at the dealership.
Well looked after by all staff
based on Ipswich Cooper Megan and Steve and their customer service.
I was originally quoted based on an incorrect annual mileage. I had to arrange the collection of my old vehicle (which hasn't happened due to poor service by the collection agency) and the 'no inscription' modification I asked for was not provided.
A few hiccups on the way but all sorted out and the car is just beautiful
The sales staff have always been very helpful on every visit we have had at Coopers Ipswich.
As always the staff are very careful to please.
Cooper Ipswich BMW
Ipswich
