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Straightforward business dealings
As above everything was to my satisfaction
Excellent result. My car was sparkling, fresh, new again, ready for a long drive. The young lady was very professional and pleasant. Pity the customer does not meet the person who did such a professional job, to thank him/her.
All staff were very helpful, courteous and professional.
Service of car ok but for some reason my car was taken for a 25 mile test drive after its service, dealership yet to give a reason why.
booked for end of warranty check, BF and air con. BF not done. queried on collection and told to rebook After further calls the BF was done free of charge but took >2hrs, including wash. In their review call the garage had forgotten the history!
Service department always efficient and provide good service.
Car was evaluated quicker than expected- fault diagnosed and fixed quickly Car came back gleaning and drives beautifully
Delighted me with warranty repair
Was able to view what had been done on my car and a courtesy car provided, which is essential for my work!
Reception and service department very helpful and friendly
My vehicle was collected from home and had a twenty mile or so journey to the dealership. On its arrival I was phoned to say it had arrived safely and I was given a resume of what work would be carried out during its visit. Nice touch and appreciated
- positive; issues were dealt with and explained the outcomes - negative: disappointed to be charged £60 for new window whispers. didn't ask for them to looked at or changed. the £60 was a surprise. If I wanted new whispers I would've requested them.
Stated I needed the car by 4pm on two occasions. Receive a voicemail at 3.10pm saying it won't be ready until 5pm to 5.30pm. Had to call to say again needed it at 4pm.
everybody who delt with me done a good job
Andrew handled my case very well, service was very good. Unfortunately one of the items (the seat cover replacement) was not possible. So will have to book in for forth time elsewhere but not Ipswich fault.
Had to wait all day at the garage only offered one drink.
Coopers was very-slow to deal any issues I had and didn't communicate with me until I escalated up to the business manager
Great customer care and good service
The staff were very professional
Excellent service with friendly and helpful staff.
The service advisor called Andrew Farrow was excellent. My problem was unexpected but it was dealt with very quickly. He kept me informed and arranged for the work to be done free as car only 6 months old. Full marks Andrew.
Great and friendly service
Due to the fact I was looked down upon by some members of staff, which I feel was due to the fact I was still in military uniform having only a short window to this work completed on my car.
Although the service is great, my issue with the vehicle was not resolved, in fact it was made worse.
They are always great, they are polite, call you back and their attitude towards the customer is great. Sadly they are let down by BMW.
They sorted the problem
Everything was well organised and on time
Would have been 5 but a little hold up with the washing of my car.
no problem at all, very helpful and friendly team
A slightly lengthy wait (about 15 mins ) to be seen by the workshop reception staff for a service that had been already booked in, when I just wanted to leave the car & go.
Quick and easy service and easy for me to book a service and new tyre around my job.
Issue handled professionally by the team dealing with appointments and on the day of the work all aspects handled perfectly by the service team.
Missed damaged O/S/R shock absorber top mount dust protection caps
See Q4 - inability/reluctance to return 'phone calls
Great customer service from Megan Flatt who served me. Nothing too much trouble
Well looked after
Great customer service from Megan Flatt who was helpful, friendly and made everything really easy
Changed old tyres for three new run flats
I am satisfied with the car
The lady that was looking after my car was polite and kept in touch with me throughout the day.
Booked a fast track service - 90 minutes. Was told a recall on car would take 30-60 minutes to install. Allowed 3.5 hrs for my visit an hour more than I was told it would take. 5.5 hrs later I finally left. 1hr before this I was told car was done and
Lack of update, work not carried out when stated, car had to be rebooked in, not very friendly service, long waiting times when dropping off & picking up
As above the staff were very friendly and helpful, very pleasant experience.
they were quick to inform me my car had a fault and had already ordered new part although i was under no obligation to continue had i not wanted the garage to fit new part
If only there was a -5
My car had developed a fault. This was resolved quickly and there are no issues.
It would have been Completely satisfied but I did not get a response until my third telephone call querying how my car was doing. I know you are busy but a call back to tell me that after my first call would have been sufficient.
Everything was checked and sorted
Service first class and timely.
As above. Good professional service
All staff welcoming!
Was annoyed at being asked to change the collection time at last moment when I had arranged it two weeks previously and arranged work commitments around it. Another colleague filled in for person who was supposed to be doing it when I couldn't change
whendiscovered problem with finance was sorted very quickly
Sham the car couldn't come with everything I wanted for the price
Great service and car was delivered ahead of plan
Very good - a vast improvement over 6 months ago which was a complete waste of time but then again we went to your Chelmsford branch who wer just as bad.
answered all my questions and also gave me lots of advice
WRONG SPEC SUPPLIED
I could not fault the service at any stage.
Experience was made easy due to the sales advice and service
Although my complaint was dealt with to my satisfaction it shouldnt have got that far