I've been sold a damaged car. Even after I spotted the problem I was nice enough to say to respray . Even then the job was terrible and still looks damaged. And car making noise in the front since I've got it. Bmw approved don't mean nothing anymore.

Excellent service except replacement of rear wiper blade not accomplished as requested

Good swift service

Booked service online and date confirmed by local dealer. The service representative was not prepared to accept the on-lone cost stating 'what is this. I don't recognise this order number, it is not one of ours!

I was offered a relevant service package that appealed to me. The courtesy car provided was just right for my needs, effectively serving as a day with a

Efficiently

Provided the service I was expecting.

I had taken my car to Coopers Ipswich for a slow puncture. When I collected the car after recovery I was told there was no fault. About half a mile down the road, I was alerted to low pressure in the same tyre. Fram tyres repaired a small split

The service experience was smooth and professional. The video of the examination of my car is a nice touch. The courtesy car ensured that my working day was unaffected.

Once at the Ipswich site things were very good despite an argument regarding a service contract .

I have had no problems with the service I have received

Dealt with all the service and repair issues thoroughly and on time.

What I needed to have done was done on time and to the usual high standard that one expects of BMW.

Toooo expensive.

Service was friendly and courtesy car was great. Only problem was I asked for car back by 3.30 but they didn't ring me until 4.30 when I couldn't get there as I had to be somewhere else. I just used the courtesy car and returned the following day.

Kept informed throughout

Dealer arranged to take me home and collect me so I didn't have to wait for the works to be undertaken

Not completely satisfied as my call the following working day, concerning the service to my car, was never returned. Although not critical, the two issues remain unanswered.

helpful staff, no problems with service

Problem solved and car valeted

Kept me updated with car progress and also sent update video of my car in the workshop

I had a problem with my service pack which was delt with quickly and professionally.

Overall service was very good,as with my wife's mini a couple of weeks back the cleaning is not great

The team were most helpful ,considerate and offered a warm welcome

Good overall experience. Staff member I dealt with in service department was very good.

Excellent service.

Washed and hoovered

The service representative was excellent, my only reason for not giving a 5 star rating was that I was offered and accepted a software update but was not told that the update would reset my drivers profile which took a while for me to recreate.

Very friendly and professional. Accommodated me at short notice

Individuals I interact with always make me feel valued and important to them, if I have questions about the service or work they do their best to answer them or find someone who can.

Issue not fully resolved .

My involvment with the Cooper Ipswich sales rep. led me to visit the Cooper Colchester showroom to view a particular model not then stocked at Ipswich. The outcome was me placing an order for a new John Cooper Works Hatch with lots of extras.

Very helpful

Excellent from Connor Kaye

Helpful, punctual. Service while I waited

Eveything done to my satisfaction

Nice video, efficient and quick

The lady who i dealt with was very helpful

Repair seem good

Pleased

The car was booked in for one type of service and on arrival at your service department another type was required based upon the information in the key! How can an owner read that??!! Pricing was all over the place.

Work carried out as expected

Staff were very helpful, opened before the actual opening times. Communication was excellent.

Unhappy with staff and service manager

Everything went great, no complaints at all.

All staff helpful and car was ready on time for collection.

Very well looked after and very easy to del with. Thank you.

Felt like a valued customer, no matter who I spoke to, they knew what was happening with our car, if they didn't then they found out. They even helped us get the car early in time for a road-trip north!

Very bad experience with the Cooper Ipswich branch.They dont care to respond to the customer promptly once the car is sold. They keep saying they are busy to sell the car and not after care? Even after bad review in google they still do this!!!

very efficient and friendly service

There was a delay in receiving my new car

Very good