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Individuals I interact with always make me feel valued and important to them, if I have questions about the service or work they do their best to answer them or find someone who can.
My involvment with the Cooper Ipswich sales rep. led me to visit the Cooper Colchester showroom to view a particular model not then stocked at Ipswich. The outcome was me placing an order for a new John Cooper Works Hatch with lots of extras.
Eveything done to my satisfaction
Excellent from Connor Kaye
Helpful, punctual. Service while I waited
Nice video, efficient and quick
The lady who i dealt with was very helpful
Repair seem good
The car was booked in for one type of service and on arrival at your service department another type was required based upon the information in the key! How can an owner read that??!! Pricing was all over the place.
Work carried out as expected
Staff were very helpful, opened before the actual opening times. Communication was excellent.
Unhappy with staff and service manager
Generally I am satisfied with your service.
poor serviceand communication
Very professional - as always
The service manager at Ipswich gave me a small discount which meant I only paid £460 which was some consolation. Apart from the problem with the service plan which wasn't the fault of the Ipswich branch, my experience at Ipswich was good.
I have had my BMW cars serviced at this service station for many years and have not had cause for complaint
Reliable service with full explanation of test results and work carried out.
My car was fixed before the estimated date , even though the part was back ordered
The service was good but would have been a problem if I could not be fitted in as an urgent repair.
Everything was carried out to my satisfaction.
very surprised to discover my 5 year plan did not cover a brake fluid change at four years 39000 miles
Car was collected at the time as arranged, I was informed on completion of service and able to pay over the phone. The Staff in all departments I dealt with were very polite and caring.
My car had a recall, booking process, readiness of courtesy car, updates during the day and return of courtesy car / collection of my car were faultless.
The service experience was a significant improvement on previous visits. Leanne Balls is a credit to the organisation, hopefully her service ethos will become embedded into the culture of the centre
Service was good etc but emailed some further information to my husband instead of me and put my husband's name on the top. Thankfully we were speaking that day...but if he makes my car dirty then we might not ;)
After a visit to cooper BMW fir a service and a brake fluid service , I wasn't informed that the brake fluid service had not been carried out !! And also that my car needed an extra £1400 worth of work on it ! also each health check is different !!!!
Again helpful staff
Cooper kept me informed of all the things they were doing to my car.
Met timelines, friendly staff, cost was below quote
Customer focus Everyone helpful.
Kept up to date with progress as well as a video of the health inspection. All done in the time quoted.
After agreeing a price for service and MOT i later received a phone call to tell me the service work was covered on a service agreement which I had assumed had finished. This gives me a great deal of trust in BMW cooper Ipswich keeping my business.
Kept me informed and great to send me a video of the first mot of my x3
Everything seemed to go well.
Addressed the problem and expedited repair
Took really long time to approve the claim.
I raised one issue that I don't think was taken seriously - they always set the headlights to off, whilst I have them on auto-on. They should be left unchanged. I realised this when driving on a motorway as darkness approached, not good!
Cooper i have no issues with the staff Miss Balls took great care of me and the car. Perfect - i have slight issue with BMW and its approach to flooding the market.
car came back not clean as I was told it would be.
Given incorrect information regarding body damage to car.
Had it to been for the staff on the day, this might have gone badly
No problems, car ready ahead of schedule.
The loan car supplied was an Automatic, which I wasn't familiar with so 30 seconds explaining operating the transmission selector and best way for starting and stopping/reversing positions would have been beneficial.
First time they forgot to collect the car!! And then despite being given a contact number phoned the wrong one!
I asked the garage to confirm pricing of tyres, and received no feedback. Further more, they said the car would be cleaned, but in my opinion it was a token effort.
Adam done his best to try and resolve the situation.
I was initially disappointed with the service, given the tyre wasn't inflated to the correct pressure. However, I did receive a call from David Freeman, Aftersales Manager apologising for the oversight and the inconvenience caused. A nice touch.
The vehicle had been booked in at least 4 weeks prior & I requested a manual courtesy car however when I arrived I was told that no manual vehicle was available which I feel was unacceptable.
The car wasn't ready when they said it would be and I had meetings to get to. My car was damaged in the garage
Leanne Balls did a fantastic job of looking after me and keeping me advised of what was going on.
As above. Leanne and Megan were excellent
Easy to book online and drop off
Ease of booking, enjoyable showroom surroundings and attentive reception staff.
I appreciated service received and friendly reception given to us
my needs were fulfilled
The warranty issue was not fixed due to lack of a part, that was 16 days ago, still not heard when it will need to go back in for another day
Because the way you are treated by the staff at BMW nothing is too much trouble and they always have time for you.
We were away from home and needed an urgent service (ad blue), this garage fitted us in immediately. Thank you. The actual service took a while but that might be the design of the car because I know even changing the washer water takes ages!
They did what was required
Deliver on what I asked for, and within the time frame suggetsed
Cooper BMW always service my car to a high standard
There was a delay in receiving my new car
Sales and finance team were second to none.
Car delivered on time and on spec but handover briefing very badly conducted left my wife unwilling to drive her new pride and joy away from the dealership.
Friendly, helpful staff. The car was all ready when I collected it and Megan took her time to make sure I was comfortable with driving it as I was quite nervous.
I really felt Oliver worked hard for us, kept us up to date and made us feel important.
From the point of ordering the car I was always kept informed about the delivery.
Superb service, excellent communication, gave us alternatives on cars and finance