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ABOUT COOPER BMW Ipswich.

Cooper Ipswich is the Authorised BMW Retailer for Ipswich and the surrounding area.

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Mark Ames

Head Of Business

Adam Rednall

General Sales Manager

Iain Robson

Retail Manager

Steve Owen

Retail Manager

David Freeman

Aftersales Manager

Lee Cable

Parts Manager

Leanne Balls

Service Advisor

Andrew Farrow

Service Advisor

Danny Scarfe

Parts Advisor

Lorna O'Leary

Receptionist

Dianne Diduca

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

expected

Service

Straightforward business dealings

Service

As above everything was to my satisfaction

Service

Excellent result. My car was sparkling, fresh, new again, ready for a long drive. The young lady was very professional and pleasant. Pity the customer does not meet the person who did such a professional job, to thank him/her.

Service

All staff were very helpful, courteous and professional.

Service

Service of car ok but for some reason my car was taken for a 25 mile test drive after its service, dealership yet to give a reason why.

Service

booked for end of warranty check, BF and air con. BF not done. queried on collection and told to rebook After further calls the BF was done free of charge but took >2hrs, including wash. In their review call the garage had forgotten the history!

Service

Service department always efficient and provide good service.

Service

Car was evaluated quicker than expected- fault diagnosed and fixed quickly Car came back gleaning and drives beautifully

Service

Delighted me with warranty repair

Service

Was able to view what had been done on my car and a courtesy car provided, which is essential for my work!

Service

Reception and service department very helpful and friendly

Service

My vehicle was collected from home and had a twenty mile or so journey to the dealership. On its arrival I was phoned to say it had arrived safely and I was given a resume of what work would be carried out during its visit. Nice touch and appreciated

Service

- positive; issues were dealt with and explained the outcomes - negative: disappointed to be charged £60 for new window whispers. didn't ask for them to looked at or changed. the £60 was a surprise. If I wanted new whispers I would've requested them.

Service

Stated I needed the car by 4pm on two occasions. Receive a voicemail at 3.10pm saying it won't be ready until 5pm to 5.30pm. Had to call to say again needed it at 4pm.

Service

everybody who delt with me done a good job

Service

Andrew handled my case very well, service was very good. Unfortunately one of the items (the seat cover replacement) was not possible. So will have to book in for forth time elsewhere but not Ipswich fault.

Service

Had to wait all day at the garage only offered one drink.

Service

No problems

Service

Coopers was very-slow to deal any issues I had and didn't communicate with me until I escalated up to the business manager

Service

Great customer care and good service

Service

The staff were very professional

Service

Excellent service with friendly and helpful staff.

Service

The service advisor called Andrew Farrow was excellent. My problem was unexpected but it was dealt with very quickly. He kept me informed and arranged for the work to be done free as car only 6 months old. Full marks Andrew.

Service

Great and friendly service

Service

Due to the fact I was looked down upon by some members of staff, which I feel was due to the fact I was still in military uniform having only a short window to this work completed on my car.

Service

Although the service is great, my issue with the vehicle was not resolved, in fact it was made worse.

Service

They are always great, they are polite, call you back and their attitude towards the customer is great. Sadly they are let down by BMW.

Service

They sorted the problem

Service

Everything was well organised and on time

Service

Would have been 5 but a little hold up with the washing of my car.

Service

no problem at all, very helpful and friendly team

Service

A slightly lengthy wait (about 15 mins ) to be seen by the workshop reception staff for a service that had been already booked in, when I just wanted to leave the car & go.

Service

Quick and easy service and easy for me to book a service and new tyre around my job.

Service

Issue handled professionally by the team dealing with appointments and on the day of the work all aspects handled perfectly by the service team.

Service

Missed damaged O/S/R shock absorber top mount dust protection caps

Service

See Q4 - inability/reluctance to return 'phone calls

Service

Great customer service from Megan Flatt who served me. Nothing too much trouble

Service

Well looked after

Service

Great customer service from Megan Flatt who was helpful, friendly and made everything really easy

Service

Changed old tyres for three new run flats

Service

I am satisfied with the car

Service

The lady that was looking after my car was polite and kept in touch with me throughout the day.

Service

Booked a fast track service - 90 minutes. Was told a recall on car would take 30-60 minutes to install. Allowed 3.5 hrs for my visit an hour more than I was told it would take. 5.5 hrs later I finally left. 1hr before this I was told car was done and

Service

Lack of update, work not carried out when stated, car had to be rebooked in, not very friendly service, long waiting times when dropping off & picking up

Service

As above the staff were very friendly and helpful, very pleasant experience.

Service

they were quick to inform me my car had a fault and had already ordered new part although i was under no obligation to continue had i not wanted the garage to fit new part

Service

If only there was a -5

Service

My car had developed a fault. This was resolved quickly and there are no issues.

Service

It would have been Completely satisfied but I did not get a response until my third telephone call querying how my car was doing. I know you are busy but a call back to tell me that after my first call would have been sufficient.

Service

Everything was checked and sorted

Service

Service first class and timely.

Service

As above. Good professional service

Sales

All staff welcoming!

Sales

Was annoyed at being asked to change the collection time at last moment when I had arranged it two weeks previously and arranged work commitments around it. Another colleague filled in for person who was supposed to be doing it when I couldn't change

Sales

whendiscovered problem with finance was sorted very quickly

Sales

Sham the car couldn't come with everything I wanted for the price

Sales

Great service and car was delivered ahead of plan

Sales

Very good - a vast improvement over 6 months ago which was a complete waste of time but then again we went to your Chelmsford branch who wer just as bad.

Sales

answered all my questions and also gave me lots of advice

Sales

WRONG SPEC SUPPLIED

Sales

I could not fault the service at any stage.

Sales

Experience was made easy due to the sales advice and service

Sales

Although my complaint was dealt with to my satisfaction it shouldn’t have got that far