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ABOUT COOPER BMW Ipswich.

Cooper Ipswich is the Authorised BMW Retailer for Ipswich and the surrounding area.

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Meet the team

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Mark Ames

Head Of Business

Sam Howlett

Sales Manager

Dan Rowland

Transaction Manager

Steve Owen

Deal Controller

Steven Bowman

New Car Sales Executive

Nicholas Thomas

Used Car Sales Executive

Rhys Candy

New Car Sales Executive

Alex Hardman

Used Car Sales Executive

Louanne Pfisterer

Used Car Sales Executive

Kris Collen

New Car Sales Executive

Louise Lucas

Sales Support

Lorna O'Leary

Receptionist

Shula Newman

Service Advisor

Alex Waters

Product Genius

David Freeman

Service Manager

Charlotte Pugh

Service Advisor

Lee Cable

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service was handled very well, but I was left waiting 2 1/2 hours, when originally told 1 1/2 hours. No update during the wait was forthcoming and I had to chase to get the car back.

Service

My vehicle was driven into while at the service centre

Service

Helpful staff

Service

Friendly, helpful staff

Service

The professional approach to me from the moment I walked in.

Service

My car had an MOT check. On the form there was an advisory that a shock absorber was weeping and needed replacing. This was not pointed out to me when I collected the car. I had to ring up when I got home to make an appointment

Service

Slightly lower mark due to having to wait 3 day for the required tyre to be delivered to service centre

Service

Everything explained ref repairs and everything comleted successfully.

Service

I was charged £50 labour to fix heated seats that were still under warranty

Service

It all seemed simple enough and thorough, although two days after the service, vehicle check and MOT, my tyre pressure warning came on and two of my tyres required air. I would have expected tyre pressures to have been checked.

Service

Always very business like and very efficiant

Service

Someone's MacDonalds coffee cup was left in the passenger door. This definitely wasnt there when the car was dropped off... we don't even drink coffee.Warranty referral/ checks on wheels have not been followed up as yet and has been over a week.

Service

Had to return car to have a fault rectified

Service

Picked car up and dropped off which I clean as such good service!

Service

failed to complete and stamp car maintenance log book at time of service

Service

As soon as I walked in the reception staff made me coffee and booked my car in

Service

Couldn't fault service

Service

Car was picked up and delivered on time and by a very courteous driver

Service

bought additional services with the car, tyre and puncture cover and alloy wheel cover, waste of time, when needed waited 3 days with a puncture to be authorised so sorted it myself, still waiting for alloy repair, let down 5 times for 1 repair!!

Service

Not really too clear about whether all the issues were looked at and fully resolved , feedback from workshop to office ?

Service

Not always easy to ring and speak to service dept

Service

Good service from Megan

Service

Technicians often claim to have no fault found. Although being a technician myself I would not have booked it in if I thought this was the case. More time needs to be spent to get to the bottom of the concern

Service

Repair done very quickly and no unnecessary work undertaken

Service

Pleased that the car was turned around in the morning...however, I still have squeaky brakes - aaaargh!!!!

Service

All went well.

Service

They did what was required in a service.

Service

Helpful and friendly.

Service

A 15 minute quick fix turned into 1hr an 15 minutes. Plus my name is Mr Avery, not Mr Avary.

Service

I am confident the work was carried out to a high standard.Communication of the work done was good.Efficiency and friendliness of the service coordinator was clearly evident.However there was no follow up on a small query I had on the invoice.

Service

Small issues1. Service counter not reset2. Audio commentary information about faults very poor3. inconsistent information given between services i.e more tread on tyres this year than last

Service

I couldn’t have asked for more. Loved the courtesy car (didn’t want to hand it back).

Service

No complaints, all in order

Service

The service was fine but the extra cost to have the car properly cleaned was very disappointing. Still had bits of bird poo on the convertible roof and the inside of the car had been cleaned with a dirty cloth leaving smears all over the doors/dash!

Service

They dealt with us in a friendly and professional manner.

Service

Well satisfied.

Service

Everything was easy and hassle free

Service

Due to child care issues, my car was picked up from my house and dropped off after the service which really helped us out.

Service

When we were phoned by Leann at coopers, on the Wednesday, to say that the car was fixed, she said I had to come and collect the car myself, despite me explaining that I had two children with me, a one year old and a four year old.

Service

Because I thought it was a god service.

Service

Kept me undated throughout the days

Service

Booking in was very easy. Courtesy car readily available. Friendly and helpful service staff.

Service

efficient and convienient

Service

Excellent service start to finish. Leanne the service advisor was very polite. Takes care of her customers needs. Went the extra mile. Ensure I had a appropriate courtesy car. Gave me time to sort out the kids seats. Offered drinks. She’s lovely.

Service

Helpful and well organised

Service

Very friendly and and had curtesy car ready for me

Service

When buying dad experience on a repair bad experience..When they advertise a product and supply the service in the work shop you think that it must be GOOD but very sadly no I was wrong

Service

Because they did what they said they would do.

Service

My complaint is that the mechanic who did the original work did not query the fact that an indicator strip was not available to fit, and yet the invoice clearly showed that this was part of the job. Likewise, an attempt to charge me was inappropriate

Service

Very professionally dealt with

Service

Required additional payment more than previously agreed

Sales

The process of being sold the car itself was fine and we were impressed with Lewis Harrison - the salesman. So purchase and delivery was OK

Sales

I've got to know the team at Ipswich over many years, in many respects its like catching up with old mates !!

Sales

Staff were attentive and polite. I was always taken to a seat and offered a coffee. The only drawback was that I was waiting around a lot because the computer system was so slow. It must also have been frustrating for the staff at the dealership.

Sales

Well looked after by all staff

Sales

based on Ipswich Cooper Megan and Steve and their customer service.

Sales

I was originally quoted based on an incorrect annual mileage. I had to arrange the collection of my old vehicle (which hasn't happened due to poor service by the collection agency) and the 'no inscription' modification I asked for was not provided.

Sales

A few hiccups on the way but all sorted out and the car is just beautiful

Sales

The sales staff have always been very helpful on every visit we have had at Coopers Ipswich.

Sales

As always the staff are very careful to please.