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Kept me informed and great to send me a video of the first mot of my x3
Addressed the problem and expedited repair
Everything seemed to go well.
Took really long time to approve the claim.
I raised one issue that I don't think was taken seriously - they always set the headlights to off, whilst I have them on auto-on. They should be left unchanged. I realised this when driving on a motorway as darkness approached, not good!
Cooper i have no issues with the staff Miss Balls took great care of me and the car. Perfect - i have slight issue with BMW and its approach to flooding the market.
Given incorrect information regarding body damage to car.
car came back not clean as I was told it would be.
Had it to been for the staff on the day, this might have gone badly
The loan car supplied was an Automatic, which I wasn't familiar with so 30 seconds explaining operating the transmission selector and best way for starting and stopping/reversing positions would have been beneficial.
No problems, car ready ahead of schedule.
First time they forgot to collect the car!! And then despite being given a contact number phoned the wrong one!
I asked the garage to confirm pricing of tyres, and received no feedback. Further more, they said the car would be cleaned, but in my opinion it was a token effort.
Adam done his best to try and resolve the situation.
I was initially disappointed with the service, given the tyre wasn't inflated to the correct pressure. However, I did receive a call from David Freeman, Aftersales Manager apologising for the oversight and the inconvenience caused. A nice touch.
The vehicle had been booked in at least 4 weeks prior & I requested a manual courtesy car however when I arrived I was told that no manual vehicle was available which I feel was unacceptable.
The car wasn't ready when they said it would be and I had meetings to get to. My car was damaged in the garage
As above. Leanne and Megan were excellent
Leanne Balls did a fantastic job of looking after me and keeping me advised of what was going on.
Ease of booking, enjoyable showroom surroundings and attentive reception staff.
Easy to book online and drop off
I appreciated service received and friendly reception given to us
my needs were fulfilled
The warranty issue was not fixed due to lack of a part, that was 16 days ago, still not heard when it will need to go back in for another day
We were away from home and needed an urgent service (ad blue), this garage fitted us in immediately. Thank you. The actual service took a while but that might be the design of the car because I know even changing the washer water takes ages!
Because the way you are treated by the staff at BMW nothing is too much trouble and they always have time for you.
They did what was required
Deliver on what I asked for, and within the time frame suggetsed
Cooper BMW always service my car to a high standard
Because every aspect of the service was on time, courteous and efficient and I can trust that the work is properly executed.
Excellent time keeping , did what they said they would do ,every member of staff acknowledged the clients as they came into showroom.
The service department is generally very good and on this occasion they fitted me in very quickly for a new tyre. However I waited over two hours for his with no updates unless I asked. In the end I told the staff I needed to go without a car wash
Unfortunately BMW appear to be struggling to get my BMW running like a BMW should.
Attention to detail
Noticed that the mileage warning for next service reduced to 13000 or 11/2019 (date unchanged) but 1st service was only done in January 2019
100% efficient and accommodating
Everything was explained perfectly and the work was done very quickly.
Cannot complain at the pre-sales, unfortunately I was promised things such as the MOT certificate and a call back regarding some internal scratches, neither of which have materialised despite multiple emails and promises to get them addressed.
Answered all my questions and the courtesy car was fantastic
The customer service was superb, they sorted a fault with no notice. If this garage was local to me, I would be using them regularly
Failed to stamp service book
Work done under warranty
I appreciated the fact that the car was cleaned after a tyre change. parking is, however, difficult.
work carried out and completed
Easy to book, plus collect & delivery service
Car delivered on time and on spec but handover briefing very badly conducted left my wife unwilling to drive her new pride and joy away from the dealership.
Friendly, helpful staff. The car was all ready when I collected it and Megan took her time to make sure I was comfortable with driving it as I was quite nervous.
I really felt Oliver worked hard for us, kept us up to date and made us feel important.
From the point of ordering the car I was always kept informed about the delivery.
Superb service, excellent communication, gave us alternatives on cars and finance
everything went well from start to finish, nothing was too much trouble
Always on the money with service and genuine people Steve and Richard especially.
It is very relaxed and entertaining.
There were communication issues throughout, especially with regards to the finance side. I am still waiting for the entire process to be completed (final overpayment to be refunded to me). Had to sign paperwork several times due to errors.