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ABOUT COOPER BMW Ipswich.

Cooper Ipswich is the Authorised BMW Retailer for Ipswich and the surrounding area.

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Mark Ames

Head Of Business

Adam Rednall

General Sales Manager

Iain Robson

Retail Manager

Steve Owen

Retail Manager

David Freeman

Aftersales Manager

Lee Cable

Parts Manager

Alexander Hardman

Senior Sales Executive

Lewis Harrison

Sales Executive

Justin Jackson

Sales Executive

Megan Askew

Sales Executive

Oliver Baron

Sales Executive

Todd Emanuel

Sales Executive

Richard Pye

Sales Executive

Jamaal Guthrie

Product Genius

Leanne Balls

Service Advisor

Andrew Farrow

Service Advisor

Danny Scarfe

Parts Advisor

Lorna O'Leary

Receptionist

Dianne Diduca

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I've been sold a damaged car. Even after I spotted the problem I was nice enough to say to respray . Even then the job was terrible and still looks damaged. And car making noise in the front since I've got it. Bmw approved don't mean nothing anymore.

Service

Excellent service except replacement of rear wiper blade not accomplished as requested

Service

Good swift service

Service

Booked service online and date confirmed by local dealer. The service representative was not prepared to accept the on-lone cost stating 'what is this. I don't recognise this order number, it is not one of ours!

Service

I was offered a relevant service package that appealed to me. The courtesy car provided was just right for my needs, effectively serving as a day with a

Service

Efficiently

Service

Provided the service I was expecting.

Service

I had taken my car to Coopers Ipswich for a slow puncture. When I collected the car after recovery I was told there was no fault. About half a mile down the road, I was alerted to low pressure in the same tyre. Fram tyres repaired a small split

Service

The service experience was smooth and professional. The video of the examination of my car is a nice touch. The courtesy car ensured that my working day was unaffected.

Service

Once at the Ipswich site things were very good despite an argument regarding a service contract .

Service

I have had no problems with the service I have received

Service

Dealt with all the service and repair issues thoroughly and on time.

Service

What I needed to have done was done on time and to the usual high standard that one expects of BMW.

Service

Toooo expensive.

Service

Service was friendly and courtesy car was great. Only problem was I asked for car back by 3.30 but they didn't ring me until 4.30 when I couldn't get there as I had to be somewhere else. I just used the courtesy car and returned the following day.

Service

Kept informed throughout

Service

Dealer arranged to take me home and collect me so I didn't have to wait for the works to be undertaken

Service

Not completely satisfied as my call the following working day, concerning the service to my car, was never returned. Although not critical, the two issues remain unanswered.

Service

helpful staff, no problems with service

Service

Problem solved and car valeted

Service

Kept me updated with car progress and also sent update video of my car in the workshop

Service

I had a problem with my service pack which was delt with quickly and professionally.

Service

Overall service was very good,as with my wife's mini a couple of weeks back the cleaning is not great

Service

The team were most helpful ,considerate and offered a warm welcome

Service

Good overall experience. Staff member I dealt with in service department was very good.

Service

Excellent service.

Service

Washed and hoovered

Service

The service representative was excellent, my only reason for not giving a 5 star rating was that I was offered and accepted a software update but was not told that the update would reset my drivers profile which took a while for me to recreate.

Service

Very friendly and professional. Accommodated me at short notice

Service

Individuals I interact with always make me feel valued and important to them, if I have questions about the service or work they do their best to answer them or find someone who can.

Service

Issue not fully resolved .

Service

My involvment with the Cooper Ipswich sales rep. led me to visit the Cooper Colchester showroom to view a particular model not then stocked at Ipswich. The outcome was me placing an order for a new John Cooper Works Hatch with lots of extras.

Service

Very helpful

Service

Excellent from Connor Kaye

Service

Helpful, punctual. Service while I waited

Service

Eveything done to my satisfaction

Service

Nice video, efficient and quick

Service

The lady who i dealt with was very helpful

Service

Repair seem good

Service

Pleased

Service

The car was booked in for one type of service and on arrival at your service department another type was required based upon the information in the key! How can an owner read that??!! Pricing was all over the place.

Service

Work carried out as expected

Service

Staff were very helpful, opened before the actual opening times. Communication was excellent.

Service

Unhappy with staff and service manager

Service

Everything went great, no complaints at all.

Sales

All staff helpful and car was ready on time for collection.

Sales

Very well looked after and very easy to del with. Thank you.

Sales

Felt like a valued customer, no matter who I spoke to, they knew what was happening with our car, if they didn't then they found out. They even helped us get the car early in time for a road-trip north!

Sales

Very bad experience with the Cooper Ipswich branch.They dont care to respond to the customer promptly once the car is sold. They keep saying they are busy to sell the car and not after care? Even after bad review in google they still do this!!!

Sales

very efficient and friendly service

Sales

There was a delay in receiving my new car

Sales

Very good