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The garage seemed to be as much in the dark as to when the safety issue would be resolved as I was!
Excellent service and good communication
I phoned BMW and with in a 1hr recovery was here very pleased
At a personal level I was treated appropriately and with courtesy by well mannered knowledgeable staff. Work on the vehicle completed satisfactorily, without fuss or delays.
All went smoothly with MOT and wheel change
This was given basically because of Leanne who should be commended for great approach to customer service.
All work required completed on time and to my satisfaction.
My vehicle was booked in on a drop-off arrangement. We were greeted by the receptionist who offered us beverages while we waited to see a service adviser. The work scope and costs were explained. Car had been cleaned and valeted also when we returned
So friendly efficient and helpful.
Service was good, mix up in not being told when car was ready to collect, just by luck I was passing and came to check. They realised that there had been oversight. Car was not washed after the offer of car being cleaned. Overall very happy.
overall level of service fell short of my expectations and below that I get at another manufacturer's service centre in Ipswich
Very fast turn around time and professional service all round.
Very friendly and efficient
They were unable to complete the work in the time specified and we had to come back for another appointment
Went in for one job another fault was found, parts in stock but couldnt do it that day no loan car offered means car had to go back another day and we live over an hour away .. nightmare when we both work
They done my recalls on my car, gave it a health check and a free wash.Would liked abit more information on what was done on my car tho, as was just told the recalls are done??
Efficient service from booking the vehicle in, drop off and collection
+ Comfortable space, with reading material, WIFI and hot drinks. Friendly, helpful staff. -I paid for a bottle of screenwash and was told this would be left in the boot. When I arrived home it hadn't but reservoir was filled.
No complaints, they renewed my faith in BMW following a terrible buying experience from BMW Stratstone Doncaster.
car always comes back clean
Able to book online & the car was collected/delivered without any issues.
A little slow dealing with me on my first visit to book a service. No one was waiting in front of me, just the service person was away from their desk.
Great personal service.
Efficient, "while you wait" service
Very friendly and helpful team. Sadly have a warranty issue with a wheel which I am still waiting to hear the outcome of.
Could have been so much better. Video received after 1st visit said that seal was in stock and could be fitted the same day, but I was not offered this option. I had to travel 28 miles each way to Ipswich (wasting time and fuel) another day.
I was without my car for a week, which in fairness was not the fault of Coopers. The Cooper employee who dealt with me did a good job of keeping me in the loop and negotiating with the warranty provider.
Had no issues with them and they were very helpful
As above, excellent service
I am disapointed by the unprofesional pricing policy.I booked the service online and had a quote of £205, however when I arrived at Coopers £345 was quoted and only reduced to £229 after I queried it.
Dropped my car at the garage, got a lift into work. Was picked up again later on, even got a cappuccino whilst I was waiting. All staff at bmw were very friendly, approachable and professional. Will definitely come again.
Fitted servicing into my day's schedule without over disrupting work
Only disappointment was lack of feedback on hand back of car - otherwise service was excellent.
All passed but was still explained each part of the service
It may seem a small point, but I understand that a sat nav update is normally free during the early years life of the car. So why wasn't this done as a matter of course during the 1st service. It is awkward to get to the dealership for each visit??
I have always found the experience of having the car serviced intimidating and largely unpleasant due to the fact that it is often undertaken in a male dominated environment. The lovely ladies at BMW service Ipswich are always so welcoming/pleasant.
There was a bit of a delay (say 25-30 mins) from arriving to having the car ready
No courtesy car was available so I had to arrange a lift in both directions
Very attentive & understood your needs, & explained what was available
At least spell my name correctly. It's Powell, not Powwell.
Good overall first visit to this Cooper garage after 20 years at Cooper Tunbridge Wells
Any issues I had with the car before hand were dealt with, within the time advised.
Excellent customer service, particularly from the Service Manager, David Freeman. Latest visit to dealership was following a major problem with ConnectedDrive; Coopers resolved the matter with BMW head office
Problem with car not resolved
MOT good, brake service good. However just noticed that my breaks are squeeky since the service,
No problems. All very sraightforward.
Having been into Bury St Edmunds where staff were rude as usual Ipswich staff were excellent
Friendly and attentive staff.
Ideally some sort of transport should be provided while the car being serviced. But otherwise very good experience
Car collected and delivered with information update during the day. Good service.
2 x delicious coffees- you really look after your coffee beans- no bitter, tasteless coffee. Clearly you employ a lady whom is just there to make the clients comfortable and this shows!
Kept informed of progress
Always excellent - I've been with them under their various ownerships since 1987 - but on this occasion there was an issue with the reporting of the healthcheck which i took up with the service manager wh osorted it out quickly and efficiently
Friendly service at desk.
My vehicle was driven into while at the service centre
Friendly, helpful staff
The service was handled very well, but I was left waiting 2 1/2 hours, when originally told 1 1/2 hours. No update during the wait was forthcoming and I had to chase to get the car back.
The professional approach to me from the moment I walked in.
My car had an MOT check. On the form there was an advisory that a shock absorber was weeping and needed replacing. This was not pointed out to me when I collected the car. I had to ring up when I got home to make an appointment
Slightly lower mark due to having to wait 3 day for the required tyre to be delivered to service centre
Everything explained ref repairs and everything comleted successfully.
I was charged £50 labour to fix heated seats that were still under warranty
It all seemed simple enough and thorough, although two days after the service, vehicle check and MOT, my tyre pressure warning came on and two of my tyres required air. I would have expected tyre pressures to have been checked.
Someone's MacDonalds coffee cup was left in the passenger door. This definitely wasnt there when the car was dropped off... we don't even drink coffee.Warranty referral/ checks on wheels have not been followed up as yet and has been over a week.
Always very business like and very efficiant
Had to return car to have a fault rectified
Picked car up and dropped off which I clean as such good service!
Car was picked up and delivered on time and by a very courteous driver
bought additional services with the car, tyre and puncture cover and alloy wheel cover, waste of time, when needed waited 3 days with a puncture to be authorised so sorted it myself, still waiting for alloy repair, let down 5 times for 1 repair!!
As soon as I walked in the reception staff made me coffee and booked my car in
Couldn't fault service
failed to complete and stamp car maintenance log book at time of service
Not really too clear about whether all the issues were looked at and fully resolved , feedback from workshop to office ?
Not always easy to ring and speak to service dept
Good service from Megan
Technicians often claim to have no fault found. Although being a technician myself I would not have booked it in if I thought this was the case. More time needs to be spent to get to the bottom of the concern
All went well.
Pleased that the car was turned around in the morning...however, I still have squeaky brakes - aaaargh!!!!
Repair done very quickly and no unnecessary work undertaken
They did what was required in a service.
The sales person Adam Rednall was fantastic and went over and above anything I could have wished for to sort my purchase.
The salesman was very helpful. I did not enjoy the process of being offered additional insurance products by a secondary team member, none of which I wanted. I am chasing documents for the two insurances originally purchased for warranty and paint.
I think there was a little lack of communication with the salesperson after the deal had been settled (i.e. i asked for the reg number on numerous occassions to get the car insured before pick up but my request was ignored).
Very pleased. Everything made very easy,updated on any delays and easy to reschedule an appointment that suited me the best.
We were messed around a bit as sale didn't go smoothly
Easy to deal with and nothing was a problem
Attention to detail and excellent product knowledge combined with committment to deliver my requirements.
Messages I left often didn't get returned. Tyre pressure notification has come up loads since purchasing car - I have been back to the dealership twice about this but it is still coming up so I will need to go back again.
Completely satisfied. There was a minor setback with the car I was initially meant to have but Alex found a solution very quickly so pretty happy.
Required additional payment more than previously agreed
The process of being sold the car itself was fine and we were impressed with Lewis Harrison - the salesman. So purchase and delivery was OK
I've got to know the team at Ipswich over many years, in many respects its like catching up with old mates !!