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ABOUT COOPER BMW Ipswich.

Cooper Ipswich is the Authorised BMW Retailer for Ipswich and the surrounding area.

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Mark Ames

Head Of Business

Adam Rednall

General Sales Manager

Iain Robson

Retail Manager

Steve Owen

Retail Manager

David Freeman

Aftersales Manager

Lee Cable

Parts Manager

Leanne Balls

Service Advisor

Andrew Farrow

Service Advisor

Danny Scarfe

Parts Advisor

Lorna O'Leary

Receptionist

Dianne Diduca

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Issue handled professionally by the team dealing with appointments and on the day of the work all aspects handled perfectly by the service team.

Service

See Q4 - inability/reluctance to return 'phone calls

Service

Missed damaged O/S/R shock absorber top mount dust protection caps

Service

Great customer service from Megan Flatt who served me. Nothing too much trouble

Service

Great customer service from Megan Flatt who was helpful, friendly and made everything really easy

Service

Well looked after

Service

Changed old tyres for three new run flats

Service

I am satisfied with the car

Service

The lady that was looking after my car was polite and kept in touch with me throughout the day.

Service

Booked a fast track service - 90 minutes. Was told a recall on car would take 30-60 minutes to install. Allowed 3.5 hrs for my visit an hour more than I was told it would take. 5.5 hrs later I finally left. 1hr before this I was told car was done and

Service

As above the staff were very friendly and helpful, very pleasant experience.

Service

Lack of update, work not carried out when stated, car had to be rebooked in, not very friendly service, long waiting times when dropping off & picking up

Service

they were quick to inform me my car had a fault and had already ordered new part although i was under no obligation to continue had i not wanted the garage to fit new part

Service

My car had developed a fault. This was resolved quickly and there are no issues.

Service

If only there was a -5

Service

Everything was checked and sorted

Service

Service first class and timely.

Service

It would have been Completely satisfied but I did not get a response until my third telephone call querying how my car was doing. I know you are busy but a call back to tell me that after my first call would have been sufficient.

Service

Lost all my settings Radio Lights Mirrors and seats

Service

had my car 3 weeks poor communication always had to chase them for updatesLeft messages with no return call after they had broken the glove box and screen

Service

When I enquired about my BMW 2 series I was told that the work shop will ring me back and did they no not on the same day.

Service

Cooper Ipswich always look after me and take enough care to resolve any issues encountered

Service

My initial call to book an appointment was not returned. I had to call in person to resolve the requirement

Service

When the car was returned the car had been washed as offered but the car had not been washed properly, there were still dirt stained and wipe marks.

Service

Been a customer for a long time now and I will keep it that way

Service

Long waiting period and very routine responses from desk team - not great

Service

It took multiple calls to get them to fix an issue that they had already fixed 3 months ago. In the end I had to go via BMW emergency assist to get the car recovered. Then it sat at Coopers for 3 days until I complained to get them to look at it.

Service

Very professional team.

Service

Negatives. I wanted the back box of old exhaust to sell used. This was part of how I’d budgeted the upgrade. First they refused and said it couldn’t be done. Then agreed after and I have to arrange collection eating into the returns from sale.

Service

The brakes were shuddering when applied. I was told that the front discs and pads needed replacing, even though BMW replaced them just 20 months ago. I requested that a warranty claim be submitted to BMW. This was accepted by BMW

Service

As above everything was excellent and explained to me

Service

Always helpful friendly staff

Service

As per above

Service

Did what I asked for on schedule, kept me in the picture during the day.

Service

I was entirely satisfied with nearly every aspect, except for the fact that my service warning indicator was not reset. I have not had time to go back to the dealer to get this reset yet. That should be a fundamental part of a service, surely?

Service

Everything was clearly explained so I knew exactly what was going on

Service

They scratched my car while it was with them but resprayed it and made it right. They resolved my problem and were polite and courteous.

Service

The garage seemed to be as much in the dark as to when the safety issue would be resolved as I was!

Service

I phoned BMW and with in a 1hr recovery was here very pleased

Service

All went smoothly with MOT and wheel change

Service

All work required completed on time and to my satisfaction.

Service

This was given basically because of Leanne who should be commended for great approach to customer service.

Service

Although my complaint was dealt with to my satisfaction it shouldn’t have got that far

Sales

Arrived quicker than anticipated

Sales

Some of the sales techniques around agreeing the final price made me feel uncomfortable. They were misleading at times and didn’t give me much confidence in what I the offer was.Negotiated a full tank of fuel, it was delivered with 3/4 tank.

Sales

five star service from Ryan the salesman and the receptionist providing me with coffee

Sales

Can't fault.

Sales

All round service from reception through our rep, Lewis Harrison to the Sales Manager was excellent.

Sales

The first salesman promised things and then was not there when I collected the car and I had to negotiate them again. He also told me that the sat nav would show the junction numbers on motorways - it doesn't!

Sales

As above. Although after receiving my new car I am very pleased with it even though I had to wait almost 6 months for it

Sales

Everyone was warm and friendly, very good customer service overall and the environment was comfortable.

Sales

The sales person Adam Rednall was fantastic and went over and above anything I could have wished for to sort my purchase.

Sales

The salesman was very helpful. I did not enjoy the process of being offered additional insurance products by a secondary team member, none of which I wanted. I am chasing documents for the two insurances originally purchased for warranty and paint.

Sales

I think there was a little lack of communication with the salesperson after the deal had been settled (i.e. i asked for the reg number on numerous occassions to get the car insured before pick up but my request was ignored).