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When I enquired about my BMW 2 series I was told that the work shop will ring me back and did they no not on the same day.
Cooper Ipswich always look after me and take enough care to resolve any issues encountered
My initial call to book an appointment was not returned. I had to call in person to resolve the requirement
When the car was returned the car had been washed as offered but the car had not been washed properly, there were still dirt stained and wipe marks.
Been a customer for a long time now and I will keep it that way
It took multiple calls to get them to fix an issue that they had already fixed 3 months ago. In the end I had to go via BMW emergency assist to get the car recovered. Then it sat at Coopers for 3 days until I complained to get them to look at it.
Long waiting period and very routine responses from desk team - not great
Very professional team.
Negatives. I wanted the back box of old exhaust to sell used. This was part of how Id budgeted the upgrade. First they refused and said it couldnt be done. Then agreed after and I have to arrange collection eating into the returns from sale.
The brakes were shuddering when applied. I was told that the front discs and pads needed replacing, even though BMW replaced them just 20 months ago. I requested that a warranty claim be submitted to BMW. This was accepted by BMW
As above everything was excellent and explained to me
Always helpful friendly staff
As per above
Did what I asked for on schedule, kept me in the picture during the day.
I was entirely satisfied with nearly every aspect, except for the fact that my service warning indicator was not reset. I have not had time to go back to the dealer to get this reset yet. That should be a fundamental part of a service, surely?
Everything was clearly explained so I knew exactly what was going on
They scratched my car while it was with them but resprayed it and made it right. They resolved my problem and were polite and courteous.
The garage seemed to be as much in the dark as to when the safety issue would be resolved as I was!
I phoned BMW and with in a 1hr recovery was here very pleased
All went smoothly with MOT and wheel change
All work required completed on time and to my satisfaction.
This was given basically because of Leanne who should be commended for great approach to customer service.
My vehicle was booked in on a drop-off arrangement. We were greeted by the receptionist who offered us beverages while we waited to see a service adviser. The work scope and costs were explained. Car had been cleaned and valeted also when we returned
Service was good, mix up in not being told when car was ready to collect, just by luck I was passing and came to check. They realised that there had been oversight. Car was not washed after the offer of car being cleaned. Overall very happy.
So friendly efficient and helpful.
overall level of service fell short of my expectations and below that I get at another manufacturer's service centre in Ipswich
Very fast turn around time and professional service all round.
Very friendly and efficient
They were unable to complete the work in the time specified and we had to come back for another appointment
+ Comfortable space, with reading material, WIFI and hot drinks. Friendly, helpful staff. -I paid for a bottle of screenwash and was told this would be left in the boot. When I arrived home it hadn't but reservoir was filled.
Efficient service from booking the vehicle in, drop off and collection
A little slow dealing with me on my first visit to book a service. No one was waiting in front of me, just the service person was away from their desk.
Very friendly and helpful team. Sadly have a warranty issue with a wheel which I am still waiting to hear the outcome of.
Had no issues with them and they were very helpful
I was without my car for a week, which in fairness was not the fault of Coopers. The Cooper employee who dealt with me did a good job of keeping me in the loop and negotiating with the warranty provider.
As above, excellent service
I am disapointed by the unprofesional pricing policy.I booked the service online and had a quote of £205, however when I arrived at Coopers £345 was quoted and only reduced to £229 after I queried it.
Fitted servicing into my day's schedule without over disrupting work
All passed but was still explained each part of the service
I have always found the experience of having the car serviced intimidating and largely unpleasant due to the fact that it is often undertaken in a male dominated environment. The lovely ladies at BMW service Ipswich are always so welcoming/pleasant.
At least spell my name correctly. It's Powell, not Powwell.
Good overall first visit to this Cooper garage after 20 years at Cooper Tunbridge Wells
Any issues I had with the car before hand were dealt with, within the time advised.
Excellent customer service, particularly from the Service Manager, David Freeman. Latest visit to dealership was following a major problem with ConnectedDrive; Coopers resolved the matter with BMW head office
Arrived quicker than anticipated
Some of the sales techniques around agreeing the final price made me feel uncomfortable. They were misleading at times and didnt give me much confidence in what I the offer was.Negotiated a full tank of fuel, it was delivered with 3/4 tank.
five star service from Ryan the salesman and the receptionist providing me with coffee
All round service from reception through our rep, Lewis Harrison to the Sales Manager was excellent.
As above. Although after receiving my new car I am very pleased with it even though I had to wait almost 6 months for it
Everyone was warm and friendly, very good customer service overall and the environment was comfortable.
The first salesman promised things and then was not there when I collected the car and I had to negotiate them again. He also told me that the sat nav would show the junction numbers on motorways - it doesn't!
The sales person Adam Rednall was fantastic and went over and above anything I could have wished for to sort my purchase.
The salesman was very helpful. I did not enjoy the process of being offered additional insurance products by a secondary team member, none of which I wanted. I am chasing documents for the two insurances originally purchased for warranty and paint.
I think there was a little lack of communication with the salesperson after the deal had been settled (i.e. i asked for the reg number on numerous occassions to get the car insured before pick up but my request was ignored).
Very pleased. Everything made very easy,updated on any delays and easy to reschedule an appointment that suited me the best.
We were messed around a bit as sale didn't go smoothly
Attention to detail and excellent product knowledge combined with committment to deliver my requirements.
Easy to deal with and nothing was a problem
Messages I left often didn't get returned. Tyre pressure notification has come up loads since purchasing car - I have been back to the dealership twice about this but it is still coming up so I will need to go back again.