Loading...

ABOUT COOPER BMW Ipswich.

Cooper Ipswich is the Authorised BMW Retailer for Ipswich and the surrounding area.

Contact Us

Explore the dealership

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Mark Ames

Head Of Business

Sam Howlett

Sales Manager

Dan Rowland

Transaction Manager

Steve Owen

Deal Controller

Steven Bowman

New Car Sales Executive

Nicholas Thomas

Used Car Sales Executive

Rhys Candy

New Car Sales Executive

Alex Hardman

Used Car Sales Executive

Louanne Pfisterer

Used Car Sales Executive

Kris Collen

New Car Sales Executive

Louise Lucas

Sales Support

Lorna O'Leary

Receptionist

Shula Newman

Service Advisor

Alex Waters

Product Genius

David Freeman

Service Manager

Charlotte Pugh

Service Advisor

Lee Cable

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Able to book online & the car was collected/delivered without any issues.

Service

car always comes back clean

Service

A little slow dealing with me on my first visit to book a service. No one was waiting in front of me, just the service person was away from their desk.

Service

Great personal service.

Service

Efficient, "while you wait" service

Service

Very friendly and helpful team. Sadly have a warranty issue with a wheel which I am still waiting to hear the outcome of.

Service

I was without my car for a week, which in fairness was not the fault of Coopers. The Cooper employee who dealt with me did a good job of keeping me in the loop and negotiating with the warranty provider.

Service

Could have been so much better. Video received after 1st visit said that seal was in stock and could be fitted the same day, but I was not offered this option. I had to travel 28 miles each way to Ipswich (wasting time and fuel) another day.

Service

Had no issues with them and they were very helpful

Service

The recovery and repair was excellent along with the arrangements for hire car. Unfortunately I reported the problem two days earlier but couldn’t get an appointment for a week ... but the car broke down and I had to get BMW Assist instead.

Service

As above, excellent service

Service

Fitted servicing into my day's schedule without over disrupting work

Service

Only disappointment was lack of feedback on hand back of car - otherwise service was excellent.

Service

I am disapointed by the unprofesional pricing policy.I booked the service online and had a quote of £205, however when I arrived at Coopers £345 was quoted and only reduced to £229 after I queried it.

Service

Dropped my car at the garage, got a lift into work. Was picked up again later on, even got a cappuccino whilst I was waiting. All staff at bmw were very friendly, approachable and professional. Will definitely come again.

Service

All passed but was still explained each part of the service

Service

It may seem a small point, but I understand that a sat nav update is normally free during the early years life of the car. So why wasn't this done as a matter of course during the 1st service. It is awkward to get to the dealership for each visit??

Service

I have always found the experience of having the car serviced intimidating and largely unpleasant due to the fact that it is often undertaken in a male dominated environment. The lovely ladies at BMW service Ipswich are always so welcoming/pleasant.

Service

Very attentive & understood your needs, & explained what was available

Service

At least spell my name correctly. It's Powell, not Powwell.

Service

Good overall first visit to this Cooper garage after 20 years at Cooper Tunbridge Wells

Service

There was a bit of a delay (say 25-30 mins) from arriving to having the car ready

Service

No courtesy car was available so I had to arrange a lift in both directions

Service

Any issues I had with the car before hand were dealt with, within the time advised.

Service

Excellent customer service, particularly from the Service Manager, David Freeman. Latest visit to dealership was following a major problem with ConnectedDrive; Coopers resolved the matter with BMW head office

Service

Problem with car not resolved

Service

MOT good, brake service good. However just noticed that my breaks are squeeky since the service,

Service

Always excellent.

Service

No problems. All very sraightforward.

Service

Having been into Bury St Edmunds where staff were rude as usual Ipswich staff were excellent

Service

Friendly and attentive staff.

Service

Ideally some sort of transport should be provided while the car being serviced. But otherwise very good experience

Service

Car collected and delivered with information update during the day. Good service.

Service

No problems

Service

Always excellent - I've been with them under their various ownerships since 1987 - but on this occasion there was an issue with the reporting of the healthcheck which i took up with the service manager wh osorted it out quickly and efficiently

Service

Friendly service at desk.

Service

Kept informed of progress

Service

2 x delicious coffees- you really look after your coffee beans- no bitter, tasteless coffee. Clearly you employ a lady whom is just there to make the clients comfortable and this shows!

Service

Friendly, helpful staff

Service

My vehicle was driven into while at the service centre

Service

Helpful staff

Service

The service was handled very well, but I was left waiting 2 1/2 hours, when originally told 1 1/2 hours. No update during the wait was forthcoming and I had to chase to get the car back.

Service

The professional approach to me from the moment I walked in.

Service

Slightly lower mark due to having to wait 3 day for the required tyre to be delivered to service centre

Service

Everything explained ref repairs and everything comleted successfully.

Service

My car had an MOT check. On the form there was an advisory that a shock absorber was weeping and needed replacing. This was not pointed out to me when I collected the car. I had to ring up when I got home to make an appointment

Service

I was charged £50 labour to fix heated seats that were still under warranty

Service

It all seemed simple enough and thorough, although two days after the service, vehicle check and MOT, my tyre pressure warning came on and two of my tyres required air. I would have expected tyre pressures to have been checked.

Service

Always very business like and very efficiant

Service

Someone's MacDonalds coffee cup was left in the passenger door. This definitely wasnt there when the car was dropped off... we don't even drink coffee.Warranty referral/ checks on wheels have not been followed up as yet and has been over a week.

Service

Had to return car to have a fault rectified

Service

Picked car up and dropped off which I clean as such good service!

Service

bought additional services with the car, tyre and puncture cover and alloy wheel cover, waste of time, when needed waited 3 days with a puncture to be authorised so sorted it myself, still waiting for alloy repair, let down 5 times for 1 repair!!

Service

As soon as I walked in the reception staff made me coffee and booked my car in

Service

Car was picked up and delivered on time and by a very courteous driver

Service

failed to complete and stamp car maintenance log book at time of service

Service

Couldn't fault service

Service

Not always easy to ring and speak to service dept

Service

Not really too clear about whether all the issues were looked at and fully resolved , feedback from workshop to office ?

Service

Good service from Megan

Service

Technicians often claim to have no fault found. Although being a technician myself I would not have booked it in if I thought this was the case. More time needs to be spent to get to the bottom of the concern

Service

Pleased that the car was turned around in the morning...however, I still have squeaky brakes - aaaargh!!!!

Service

Repair done very quickly and no unnecessary work undertaken

Service

All went well.

Service

They did what was required in a service.

Service

A 15 minute quick fix turned into 1hr an 15 minutes. Plus my name is Mr Avery, not Mr Avary.

Service

Helpful and friendly.

Service

I am confident the work was carried out to a high standard.Communication of the work done was good.Efficiency and friendliness of the service coordinator was clearly evident.However there was no follow up on a small query I had on the invoice.

Service

Small issues1. Service counter not reset2. Audio commentary information about faults very poor3. inconsistent information given between services i.e more tread on tyres this year than last

Service

I couldn’t have asked for more. Loved the courtesy car (didn’t want to hand it back).

Service

No complaints, all in order

Service

The service was fine but the extra cost to have the car properly cleaned was very disappointing. Still had bits of bird poo on the convertible roof and the inside of the car had been cleaned with a dirty cloth leaving smears all over the doors/dash!

Service

They dealt with us in a friendly and professional manner.

Service

Everything was easy and hassle free

Service

Well satisfied.

Service

Due to child care issues, my car was picked up from my house and dropped off after the service which really helped us out.

Service

When we were phoned by Leann at coopers, on the Wednesday, to say that the car was fixed, she said I had to come and collect the car myself, despite me explaining that I had two children with me, a one year old and a four year old.

Service

Because I thought it was a god service.

Service

Kept me undated throughout the days

Service

Messages I left often didn't get returned. Tyre pressure notification has come up loads since purchasing car - I have been back to the dealership twice about this but it is still coming up so I will need to go back again.

Sales

Great service

Sales

Completely satisfied. There was a minor setback with the car I was initially meant to have but Alex found a solution very quickly so pretty happy.

Sales

Required additional payment more than previously agreed

Sales

The process of being sold the car itself was fine and we were impressed with Lewis Harrison - the salesman. So purchase and delivery was OK

Sales

I've got to know the team at Ipswich over many years, in many respects its like catching up with old mates !!

Sales

Staff were attentive and polite. I was always taken to a seat and offered a coffee. The only drawback was that I was waiting around a lot because the computer system was so slow. It must also have been frustrating for the staff at the dealership.

Sales

Well looked after by all staff

Sales

based on Ipswich Cooper Megan and Steve and their customer service.

Sales

I was originally quoted based on an incorrect annual mileage. I had to arrange the collection of my old vehicle (which hasn't happened due to poor service by the collection agency) and the 'no inscription' modification I asked for was not provided.