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Able to book online & the car was collected/delivered without any issues.
car always comes back clean
A little slow dealing with me on my first visit to book a service. No one was waiting in front of me, just the service person was away from their desk.
Great personal service.
Efficient, "while you wait" service
Very friendly and helpful team. Sadly have a warranty issue with a wheel which I am still waiting to hear the outcome of.
I was without my car for a week, which in fairness was not the fault of Coopers. The Cooper employee who dealt with me did a good job of keeping me in the loop and negotiating with the warranty provider.
Could have been so much better. Video received after 1st visit said that seal was in stock and could be fitted the same day, but I was not offered this option. I had to travel 28 miles each way to Ipswich (wasting time and fuel) another day.
Had no issues with them and they were very helpful
The recovery and repair was excellent along with the arrangements for hire car. Unfortunately I reported the problem two days earlier but couldnt get an appointment for a week ... but the car broke down and I had to get BMW Assist instead.
As above, excellent service
Fitted servicing into my day's schedule without over disrupting work
Only disappointment was lack of feedback on hand back of car - otherwise service was excellent.
I am disapointed by the unprofesional pricing policy.I booked the service online and had a quote of £205, however when I arrived at Coopers £345 was quoted and only reduced to £229 after I queried it.
Dropped my car at the garage, got a lift into work. Was picked up again later on, even got a cappuccino whilst I was waiting. All staff at bmw were very friendly, approachable and professional. Will definitely come again.
All passed but was still explained each part of the service
It may seem a small point, but I understand that a sat nav update is normally free during the early years life of the car. So why wasn't this done as a matter of course during the 1st service. It is awkward to get to the dealership for each visit??
I have always found the experience of having the car serviced intimidating and largely unpleasant due to the fact that it is often undertaken in a male dominated environment. The lovely ladies at BMW service Ipswich are always so welcoming/pleasant.
Very attentive & understood your needs, & explained what was available
At least spell my name correctly. It's Powell, not Powwell.
Good overall first visit to this Cooper garage after 20 years at Cooper Tunbridge Wells
There was a bit of a delay (say 25-30 mins) from arriving to having the car ready
No courtesy car was available so I had to arrange a lift in both directions
Any issues I had with the car before hand were dealt with, within the time advised.
Excellent customer service, particularly from the Service Manager, David Freeman. Latest visit to dealership was following a major problem with ConnectedDrive; Coopers resolved the matter with BMW head office
Problem with car not resolved
MOT good, brake service good. However just noticed that my breaks are squeeky since the service,
No problems. All very sraightforward.
Having been into Bury St Edmunds where staff were rude as usual Ipswich staff were excellent
Friendly and attentive staff.
Ideally some sort of transport should be provided while the car being serviced. But otherwise very good experience
Car collected and delivered with information update during the day. Good service.
Always excellent - I've been with them under their various ownerships since 1987 - but on this occasion there was an issue with the reporting of the healthcheck which i took up with the service manager wh osorted it out quickly and efficiently
Friendly service at desk.
Kept informed of progress
2 x delicious coffees- you really look after your coffee beans- no bitter, tasteless coffee. Clearly you employ a lady whom is just there to make the clients comfortable and this shows!
Friendly, helpful staff
My vehicle was driven into while at the service centre
The service was handled very well, but I was left waiting 2 1/2 hours, when originally told 1 1/2 hours. No update during the wait was forthcoming and I had to chase to get the car back.
The professional approach to me from the moment I walked in.
Slightly lower mark due to having to wait 3 day for the required tyre to be delivered to service centre
Everything explained ref repairs and everything comleted successfully.
My car had an MOT check. On the form there was an advisory that a shock absorber was weeping and needed replacing. This was not pointed out to me when I collected the car. I had to ring up when I got home to make an appointment
I was charged £50 labour to fix heated seats that were still under warranty
It all seemed simple enough and thorough, although two days after the service, vehicle check and MOT, my tyre pressure warning came on and two of my tyres required air. I would have expected tyre pressures to have been checked.
Always very business like and very efficiant
Someone's MacDonalds coffee cup was left in the passenger door. This definitely wasnt there when the car was dropped off... we don't even drink coffee.Warranty referral/ checks on wheels have not been followed up as yet and has been over a week.
Had to return car to have a fault rectified
Picked car up and dropped off which I clean as such good service!
bought additional services with the car, tyre and puncture cover and alloy wheel cover, waste of time, when needed waited 3 days with a puncture to be authorised so sorted it myself, still waiting for alloy repair, let down 5 times for 1 repair!!
As soon as I walked in the reception staff made me coffee and booked my car in
Car was picked up and delivered on time and by a very courteous driver
failed to complete and stamp car maintenance log book at time of service
Couldn't fault service
Not always easy to ring and speak to service dept
Not really too clear about whether all the issues were looked at and fully resolved , feedback from workshop to office ?
Good service from Megan
Technicians often claim to have no fault found. Although being a technician myself I would not have booked it in if I thought this was the case. More time needs to be spent to get to the bottom of the concern
Pleased that the car was turned around in the morning...however, I still have squeaky brakes - aaaargh!!!!
Repair done very quickly and no unnecessary work undertaken
All went well.
They did what was required in a service.
A 15 minute quick fix turned into 1hr an 15 minutes. Plus my name is Mr Avery, not Mr Avary.
Helpful and friendly.
I am confident the work was carried out to a high standard.Communication of the work done was good.Efficiency and friendliness of the service coordinator was clearly evident.However there was no follow up on a small query I had on the invoice.
Small issues1. Service counter not reset2. Audio commentary information about faults very poor3. inconsistent information given between services i.e more tread on tyres this year than last
I couldnt have asked for more. Loved the courtesy car (didnt want to hand it back).
No complaints, all in order
The service was fine but the extra cost to have the car properly cleaned was very disappointing. Still had bits of bird poo on the convertible roof and the inside of the car had been cleaned with a dirty cloth leaving smears all over the doors/dash!
They dealt with us in a friendly and professional manner.
Everything was easy and hassle free
Due to child care issues, my car was picked up from my house and dropped off after the service which really helped us out.
When we were phoned by Leann at coopers, on the Wednesday, to say that the car was fixed, she said I had to come and collect the car myself, despite me explaining that I had two children with me, a one year old and a four year old.
Because I thought it was a god service.
Kept me undated throughout the days
Messages I left often didn't get returned. Tyre pressure notification has come up loads since purchasing car - I have been back to the dealership twice about this but it is still coming up so I will need to go back again.
Completely satisfied. There was a minor setback with the car I was initially meant to have but Alex found a solution very quickly so pretty happy.
Required additional payment more than previously agreed
The process of being sold the car itself was fine and we were impressed with Lewis Harrison - the salesman. So purchase and delivery was OK
I've got to know the team at Ipswich over many years, in many respects its like catching up with old mates !!
Staff were attentive and polite. I was always taken to a seat and offered a coffee. The only drawback was that I was waiting around a lot because the computer system was so slow. It must also have been frustrating for the staff at the dealership.
Well looked after by all staff
based on Ipswich Cooper Megan and Steve and their customer service.
I was originally quoted based on an incorrect annual mileage. I had to arrange the collection of my old vehicle (which hasn't happened due to poor service by the collection agency) and the 'no inscription' modification I asked for was not provided.