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Collected the car from the office and brought it back!! Perfect
Have been very impressed with cooper ipswich service was excellent did everything what was needed doing on car and car was also cleaned after as well was looked after very well by chap called connor who very pleasant and helpful .
The fault was cleared and a service was carried out at the same time.
Speedy and efficient and washed the car afterwards
The situation with a lack of courtesy car and the need for a lift to/from home to deliver and collect my car was time-consuming and lacked urgency.
The service was completed on time, but the car was handed back on 24th April with the "next service due indication" showing another service was due in May, only 4 working days away. Why was I not informed on the day, or why was the display not reset?
Quality of service was very good but when dropping the car off around 8am I requested it was ready for 4pm unfortunately it was not ready till 5pm.
Professional & efficient service. I've high expectation but did not have one thing to complaint about.
Ditto question 1
Very professional employee but required me to phone in for update
requested fiance deals to be emailed over, I also requested an extended test drive, I chased this a few days later still no communication!! I also had two warn tyres and was advised I would be called regarding these, again no further communication.
The service side of this garage is very good and much better than the sales side. At the last minute they were not able to give me a courtesy car but did explain why and did provide transport to and from home to garage.
Everything went smoothly as always.
very impressed with all round service
Great service, good value, and car was ready when I was first told how long it would be allowing me to plan my morning.
Long wait (55 minutes) after being told car was ready. Failure to offer wiper blade repair after being told it was faulty. Abject failure to offer advertised free software upgrade. Still waiting after making further appointment.
I was given confusing information about the cost of the service and was called the week after and asked to pay over the phone. I was waiting at the centre but not kept informed about the service taking longer and that a problem was discovered.
It was collected, serviced, cleaned and returned. Just what I expected
Having experience a problem with my returned car on the previous visit, i was pleased with the aftersales managers dealing with the problem
Great customer service ,quick and convenient
My experience tells me they are dishonest people.
Very helpful and friendly service.
As above everything was to my satisfaction
They have always been my dealer (under a number of different ownerships). They know me well and look after me superbly. My only gripe is when they try to put me through to their remote call centre to make a service booking but I know how to avoid it
Straightforward business dealings
Excellent result. My car was sparkling, fresh, new again, ready for a long drive. The young lady was very professional and pleasant. Pity the customer does not meet the person who did such a professional job, to thank him/her.
All staff were very helpful, courteous and professional.
Service of car ok but for some reason my car was taken for a 25 mile test drive after its service, dealership yet to give a reason why.
booked for end of warranty check, BF and air con. BF not done. queried on collection and told to rebook After further calls the BF was done free of charge but took >2hrs, including wash. In their review call the garage had forgotten the history!
Service department always efficient and provide good service.
Car was evaluated quicker than expected- fault diagnosed and fixed quickly Car came back gleaning and drives beautifully
Delighted me with warranty repair
Was able to view what had been done on my car and a courtesy car provided, which is essential for my work!
Reception and service department very helpful and friendly
My vehicle was collected from home and had a twenty mile or so journey to the dealership. On its arrival I was phoned to say it had arrived safely and I was given a resume of what work would be carried out during its visit. Nice touch and appreciated
- positive; issues were dealt with and explained the outcomes - negative: disappointed to be charged £60 for new window whispers. didn't ask for them to looked at or changed. the £60 was a surprise. If I wanted new whispers I would've requested them.
Stated I needed the car by 4pm on two occasions. Receive a voicemail at 3.10pm saying it won't be ready until 5pm to 5.30pm. Had to call to say again needed it at 4pm.
Andrew handled my case very well, service was very good. Unfortunately one of the items (the seat cover replacement) was not possible. So will have to book in for forth time elsewhere but not Ipswich fault.
everybody who delt with me done a good job
Had to wait all day at the garage only offered one drink.
Coopers was very-slow to deal any issues I had and didn't communicate with me until I escalated up to the business manager
Great customer care and good service
The staff were very professional
The service advisor called Andrew Farrow was excellent. My problem was unexpected but it was dealt with very quickly. He kept me informed and arranged for the work to be done free as car only 6 months old. Full marks Andrew.
Excellent service with friendly and helpful staff.
Due to the fact I was looked down upon by some members of staff, which I feel was due to the fact I was still in military uniform having only a short window to this work completed on my car.
Great and friendly service
Although the service is great, my issue with the vehicle was not resolved, in fact it was made worse.
They are always great, they are polite, call you back and their attitude towards the customer is great. Sadly they are let down by BMW.
They sorted the problem
Everything was well organised and on time
Oliver was very efficient and easy to deal with.
As above. Good professional service
All staff welcoming!
Was annoyed at being asked to change the collection time at last moment when I had arranged it two weeks previously and arranged work commitments around it. Another colleague filled in for person who was supposed to be doing it when I couldn't change
whendiscovered problem with finance was sorted very quickly
Sham the car couldn't come with everything I wanted for the price
Great service and car was delivered ahead of plan
Very good - a vast improvement over 6 months ago which was a complete waste of time but then again we went to your Chelmsford branch who wer just as bad.
answered all my questions and also gave me lots of advice
WRONG SPEC SUPPLIED
I could not fault the service at any stage.
Experience was made easy due to the sales advice and service