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everybody who delt with me done a good job
Andrew handled my case very well, service was very good. Unfortunately one of the items (the seat cover replacement) was not possible. So will have to book in for forth time elsewhere but not Ipswich fault.
Had to wait all day at the garage only offered one drink.
Coopers was very-slow to deal any issues I had and didn't communicate with me until I escalated up to the business manager
The staff were very professional
Great customer care and good service
Excellent service with friendly and helpful staff.
The service advisor called Andrew Farrow was excellent. My problem was unexpected but it was dealt with very quickly. He kept me informed and arranged for the work to be done free as car only 6 months old. Full marks Andrew.
Great and friendly service
Due to the fact I was looked down upon by some members of staff, which I feel was due to the fact I was still in military uniform having only a short window to this work completed on my car.
Although the service is great, my issue with the vehicle was not resolved, in fact it was made worse.
They are always great, they are polite, call you back and their attitude towards the customer is great. Sadly they are let down by BMW.
They sorted the problem
Everything was well organised and on time
Would have been 5 but a little hold up with the washing of my car.
no problem at all, very helpful and friendly team
A slightly lengthy wait (about 15 mins ) to be seen by the workshop reception staff for a service that had been already booked in, when I just wanted to leave the car & go.
Quick and easy service and easy for me to book a service and new tyre around my job.
Issue handled professionally by the team dealing with appointments and on the day of the work all aspects handled perfectly by the service team.
See Q4 - inability/reluctance to return 'phone calls
Missed damaged O/S/R shock absorber top mount dust protection caps
Great customer service from Megan Flatt who was helpful, friendly and made everything really easy
Well looked after
Great customer service from Megan Flatt who served me. Nothing too much trouble
Changed old tyres for three new run flats
I am satisfied with the car
The lady that was looking after my car was polite and kept in touch with me throughout the day.
Booked a fast track service - 90 minutes. Was told a recall on car would take 30-60 minutes to install. Allowed 3.5 hrs for my visit an hour more than I was told it would take. 5.5 hrs later I finally left. 1hr before this I was told car was done and
As above the staff were very friendly and helpful, very pleasant experience.
they were quick to inform me my car had a fault and had already ordered new part although i was under no obligation to continue had i not wanted the garage to fit new part
Lack of update, work not carried out when stated, car had to be rebooked in, not very friendly service, long waiting times when dropping off & picking up
My car had developed a fault. This was resolved quickly and there are no issues.
If only there was a -5
Service first class and timely.
It would have been Completely satisfied but I did not get a response until my third telephone call querying how my car was doing. I know you are busy but a call back to tell me that after my first call would have been sufficient.
Everything was checked and sorted
had my car 3 weeks poor communication always had to chase them for updatesLeft messages with no return call after they had broken the glove box and screen
Lost all my settings Radio Lights Mirrors and seats
When I enquired about my BMW 2 series I was told that the work shop will ring me back and did they no not on the same day.
Cooper Ipswich always look after me and take enough care to resolve any issues encountered
My initial call to book an appointment was not returned. I had to call in person to resolve the requirement
When the car was returned the car had been washed as offered but the car had not been washed properly, there were still dirt stained and wipe marks.
Been a customer for a long time now and I will keep it that way
Very professional team.
It took multiple calls to get them to fix an issue that they had already fixed 3 months ago. In the end I had to go via BMW emergency assist to get the car recovered. Then it sat at Coopers for 3 days until I complained to get them to look at it.
Long waiting period and very routine responses from desk team - not great
Negatives. I wanted the back box of old exhaust to sell used. This was part of how Id budgeted the upgrade. First they refused and said it couldnt be done. Then agreed after and I have to arrange collection eating into the returns from sale.
The brakes were shuddering when applied. I was told that the front discs and pads needed replacing, even though BMW replaced them just 20 months ago. I requested that a warranty claim be submitted to BMW. This was accepted by BMW
answered all my questions and also gave me lots of advice
WRONG SPEC SUPPLIED
I could not fault the service at any stage.
Experience was made easy due to the sales advice and service
Although my complaint was dealt with to my satisfaction it shouldnt have got that far
Arrived quicker than anticipated
Some of the sales techniques around agreeing the final price made me feel uncomfortable. They were misleading at times and didnt give me much confidence in what I the offer was.Negotiated a full tank of fuel, it was delivered with 3/4 tank.
five star service from Ryan the salesman and the receptionist providing me with coffee