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ABOUT COOPER BMW Ipswich.

Cooper Ipswich is the Authorised BMW Retailer for Ipswich and the surrounding area.

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Mark Ames

Head Of Business

Adam Rednall

General Sales Manager

Iain Robson

Retail Manager

Steve Owen

Retail Manager

David Freeman

Aftersales Manager

Lee Cable

Parts Manager

Leanne Balls

Service Advisor

Andrew Farrow

Service Advisor

Danny Scarfe

Parts Advisor

Lorna O'Leary

Receptionist

Dianne Diduca

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Collected the car from the office and brought it back!! Perfect

Service

Have been very impressed with cooper ipswich service was excellent did everything what was needed doing on car and car was also cleaned after as well was looked after very well by chap called connor who very pleasant and helpful .

Service

The fault was cleared and a service was carried out at the same time.

Service

Speedy and efficient and washed the car afterwards

Service

The situation with a lack of courtesy car and the need for a lift to/from home to deliver and collect my car was time-consuming and lacked urgency.

Service

The service was completed on time, but the car was handed back on 24th April with the "next service due indication" showing another service was due in May, only 4 working days away. Why was I not informed on the day, or why was the display not reset?

Service

As above

Service

Everything good.

Service

Quality of service was very good but when dropping the car off around 8am I requested it was ready for 4pm unfortunately it was not ready till 5pm.

Service

Professional & efficient service. I've high expectation but did not have one thing to complaint about.

Service

Ditto question 1

Service

Very professional employee but required me to phone in for update

Service

requested fiance deals to be emailed over, I also requested an extended test drive, I chased this a few days later still no communication!! I also had two warn tyres and was advised I would be called regarding these, again no further communication.

Service

The service side of this garage is very good and much better than the sales side. At the last minute they were not able to give me a courtesy car but did explain why and did provide transport to and from home to garage.

Service

Everything went smoothly as always.

Service

very impressed with all round service

Service

Very helpful

Service

Great service, good value, and car was ready when I was first told how long it would be allowing me to plan my morning.

Service

No problems

Service

Long wait (55 minutes) after being told car was ready. Failure to offer wiper blade repair after being told it was faulty. Abject failure to offer advertised free software upgrade. Still waiting after making further appointment.

Service

I was given confusing information about the cost of the service and was called the week after and asked to pay over the phone. I was waiting at the centre but not kept informed about the service taking longer and that a problem was discovered.

Service

It was collected, serviced, cleaned and returned. Just what I expected

Service

Having experience a problem with my returned car on the previous visit, i was pleased with the aftersales managers dealing with the problem

Service

Great customer service ,quick and convenient

Service

My experience tells me they are dishonest people.

Service

Very helpful and friendly service.

Service

As above everything was to my satisfaction

Service

expected

Service

They have always been my dealer (under a number of different ownerships). They know me well and look after me superbly. My only gripe is when they try to put me through to their remote call centre to make a service booking but I know how to avoid it

Service

Straightforward business dealings

Service

Excellent result. My car was sparkling, fresh, new again, ready for a long drive. The young lady was very professional and pleasant. Pity the customer does not meet the person who did such a professional job, to thank him/her.

Service

All staff were very helpful, courteous and professional.

Service

Service of car ok but for some reason my car was taken for a 25 mile test drive after its service, dealership yet to give a reason why.

Service

booked for end of warranty check, BF and air con. BF not done. queried on collection and told to rebook After further calls the BF was done free of charge but took >2hrs, including wash. In their review call the garage had forgotten the history!

Service

Service department always efficient and provide good service.

Service

Car was evaluated quicker than expected- fault diagnosed and fixed quickly Car came back gleaning and drives beautifully

Service

Delighted me with warranty repair

Service

Was able to view what had been done on my car and a courtesy car provided, which is essential for my work!

Service

Reception and service department very helpful and friendly

Service

My vehicle was collected from home and had a twenty mile or so journey to the dealership. On its arrival I was phoned to say it had arrived safely and I was given a resume of what work would be carried out during its visit. Nice touch and appreciated

Service

- positive; issues were dealt with and explained the outcomes - negative: disappointed to be charged £60 for new window whispers. didn't ask for them to looked at or changed. the £60 was a surprise. If I wanted new whispers I would've requested them.

Service

Stated I needed the car by 4pm on two occasions. Receive a voicemail at 3.10pm saying it won't be ready until 5pm to 5.30pm. Had to call to say again needed it at 4pm.

Service

Andrew handled my case very well, service was very good. Unfortunately one of the items (the seat cover replacement) was not possible. So will have to book in for forth time elsewhere but not Ipswich fault.

Service

everybody who delt with me done a good job

Service

Had to wait all day at the garage only offered one drink.

Service

Coopers was very-slow to deal any issues I had and didn't communicate with me until I escalated up to the business manager

Service

No problems

Service

Great customer care and good service

Service

The staff were very professional

Service

The service advisor called Andrew Farrow was excellent. My problem was unexpected but it was dealt with very quickly. He kept me informed and arranged for the work to be done free as car only 6 months old. Full marks Andrew.

Service

Excellent service with friendly and helpful staff.

Service

Due to the fact I was looked down upon by some members of staff, which I feel was due to the fact I was still in military uniform having only a short window to this work completed on my car.

Service

Great and friendly service

Service

Although the service is great, my issue with the vehicle was not resolved, in fact it was made worse.

Service

They are always great, they are polite, call you back and their attitude towards the customer is great. Sadly they are let down by BMW.

Service

They sorted the problem

Service

Everything was well organised and on time

Service

Oliver was very efficient and easy to deal with.

Sales

As above. Good professional service

Sales

All staff welcoming!

Sales

Was annoyed at being asked to change the collection time at last moment when I had arranged it two weeks previously and arranged work commitments around it. Another colleague filled in for person who was supposed to be doing it when I couldn't change

Sales

whendiscovered problem with finance was sorted very quickly

Sales

Sham the car couldn't come with everything I wanted for the price

Sales

Great service and car was delivered ahead of plan

Sales

Very good - a vast improvement over 6 months ago which was a complete waste of time but then again we went to your Chelmsford branch who wer just as bad.

Sales

answered all my questions and also gave me lots of advice

Sales

WRONG SPEC SUPPLIED

Sales

I could not fault the service at any stage.

Sales

Experience was made easy due to the sales advice and service