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Did a good job replacing wheels and cleaned car well inside and out especially leather.
everything as promised so no surprises. "all day" time slot meant need for loan car - but excellent vehicle provided. service desk very efficient and friendly.
Did what they said they were going to. Good communication.
You get what you pay for
The MOT was carried out while I waited and I was offered cups of coffee and provided with newspapers and magazines to read.
As I mentioned in my recent Google review, customer service has improved immensely since the start of my liaisons some 6 years back
Excellent service, polite and welcoming staff. Very pleased with the service I received. Problem on my car resolved and car beautifully cleaned for me afterwards. Thank you!
The scheduled work was conducted efficiently and at lower cost than anticipated - top marks. Deterioration in the propshaft coupling was described as unusual in a 5 year old car but quoted at £388 and a serviceable item - very poor.
Service was excellent but car was not cleaned well.
Really good - thank you
As above. Two systems that don't communicate with one another is at best really poor and at worst theft.
service experience was OK but service cost was too high! I only bought the car in December so quite surprised to have such a high service cost after less than 3000 miles
Service experience was good, but the service itself was very poor value. £567 service, with nothing nonstandard about the fluids etc, for a 4 year old £12,000 car? I won't be using a BMW dealer again
They're very helpful down Ipswich Bmw they are always on your side to help.
Although it took longer to have my service & mot than I was told, I was offered a lift home so that I wasn't too inconvenienced.
Poor communication and turnaround times. Had little confidence that work would be completed with the level of competence expected from a BMW service centre
PLEASANT AND HELPFUL TO DEAL WITH
The checking my car in and collecting my car experience were far too slow. When I drop my car in on my way to work I want a quick turnaround so I can get into work. Also the video of the vehicle check didnt tell me what I should do next = inadequate
As above great customer service
I was informed that there was a oil leak from the differential that required the seals replacing. On an independent inspection I was informed that there was no trace of a leak or drip pattern, but just a slight oil mist over the whole differential.
Problem with car sunroof resulted in car being retained at the dealership overnight in order to reprogram the electrics. The dealership did however resolve the problem and the car was available during the following morning.
I had to wait 30 mins whilst they dug my car out of their garage before I could drive it away and then found they had not carried out the free valet that I was promised!
there was an argument over the service package as the car was due its 2nd service and we were told the service package had run out and the bill was presented for £550
Poor information given, repair took longer than thought which is fine but then my Wife was expected to make her own way home without a Car!!! Only after me complaining did a Taxi get organised and we then had to change plans and get her back to work
Collected the car from the office and brought it back!! Perfect
Have been very impressed with cooper ipswich service was excellent did everything what was needed doing on car and car was also cleaned after as well was looked after very well by chap called connor who very pleasant and helpful .
The fault was cleared and a service was carried out at the same time.
Speedy and efficient and washed the car afterwards
The service was completed on time, but the car was handed back on 24th April with the "next service due indication" showing another service was due in May, only 4 working days away. Why was I not informed on the day, or why was the display not reset?
The situation with a lack of courtesy car and the need for a lift to/from home to deliver and collect my car was time-consuming and lacked urgency.
Quality of service was very good but when dropping the car off around 8am I requested it was ready for 4pm unfortunately it was not ready till 5pm.
Professional & efficient service. I've high expectation but did not have one thing to complaint about.
Very professional employee but required me to phone in for update
Ditto question 1
requested fiance deals to be emailed over, I also requested an extended test drive, I chased this a few days later still no communication!! I also had two warn tyres and was advised I would be called regarding these, again no further communication.
The service side of this garage is very good and much better than the sales side. At the last minute they were not able to give me a courtesy car but did explain why and did provide transport to and from home to garage.
Everything went smoothly as always.
very impressed with all round service
Great service, good value, and car was ready when I was first told how long it would be allowing me to plan my morning.
Long wait (55 minutes) after being told car was ready. Failure to offer wiper blade repair after being told it was faulty. Abject failure to offer advertised free software upgrade. Still waiting after making further appointment.
Still not sure that I bought the car I wanted but I quite like what I have. Also bought insurance and have no supporting documents to make a claim. Not quite sure of to whom I address the qestion
The whole expereince was good, I was kept updated through the process and the staff even catered for my young family on the visits I made.
Totally helpful staff. I would have liked at least 1 proper BMW keyring though instead of 2 INCHCAPE ones which is the dealership name. Also when paperwork is handed over it should be given over in a BMW folder. It would make it feel more special.
Oliver was very efficient and easy to deal with.