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ABOUT COOPER BMW Ipswich.

Cooper Ipswich is the Authorised BMW Retailer for Ipswich and the surrounding area.

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Mark Ames

Head Of Business

Adam Rednall

General Sales Manager

Iain Robson

Retail Manager

Steve Owen

Retail Manager

David Freeman

Aftersales Manager

Lee Cable

Parts Manager

Leanne Balls

Service Advisor

Andrew Farrow

Service Advisor

Danny Scarfe

Parts Advisor

Lorna O'Leary

Receptionist

Dianne Diduca

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

everybody who delt with me done a good job

Service

Andrew handled my case very well, service was very good. Unfortunately one of the items (the seat cover replacement) was not possible. So will have to book in for forth time elsewhere but not Ipswich fault.

Service

Had to wait all day at the garage only offered one drink.

Service

Coopers was very-slow to deal any issues I had and didn't communicate with me until I escalated up to the business manager

Service

No problems

Service

The staff were very professional

Service

Great customer care and good service

Service

Excellent service with friendly and helpful staff.

Service

The service advisor called Andrew Farrow was excellent. My problem was unexpected but it was dealt with very quickly. He kept me informed and arranged for the work to be done free as car only 6 months old. Full marks Andrew.

Service

Great and friendly service

Service

Due to the fact I was looked down upon by some members of staff, which I feel was due to the fact I was still in military uniform having only a short window to this work completed on my car.

Service

Although the service is great, my issue with the vehicle was not resolved, in fact it was made worse.

Service

They are always great, they are polite, call you back and their attitude towards the customer is great. Sadly they are let down by BMW.

Service

They sorted the problem

Service

Everything was well organised and on time

Service

Would have been 5 but a little hold up with the washing of my car.

Service

no problem at all, very helpful and friendly team

Service

A slightly lengthy wait (about 15 mins ) to be seen by the workshop reception staff for a service that had been already booked in, when I just wanted to leave the car & go.

Service

Quick and easy service and easy for me to book a service and new tyre around my job.

Service

Issue handled professionally by the team dealing with appointments and on the day of the work all aspects handled perfectly by the service team.

Service

See Q4 - inability/reluctance to return 'phone calls

Service

Missed damaged O/S/R shock absorber top mount dust protection caps

Service

Great customer service from Megan Flatt who was helpful, friendly and made everything really easy

Service

Well looked after

Service

Great customer service from Megan Flatt who served me. Nothing too much trouble

Service

Changed old tyres for three new run flats

Service

I am satisfied with the car

Service

The lady that was looking after my car was polite and kept in touch with me throughout the day.

Service

Booked a fast track service - 90 minutes. Was told a recall on car would take 30-60 minutes to install. Allowed 3.5 hrs for my visit an hour more than I was told it would take. 5.5 hrs later I finally left. 1hr before this I was told car was done and

Service

As above the staff were very friendly and helpful, very pleasant experience.

Service

they were quick to inform me my car had a fault and had already ordered new part although i was under no obligation to continue had i not wanted the garage to fit new part

Service

Lack of update, work not carried out when stated, car had to be rebooked in, not very friendly service, long waiting times when dropping off & picking up

Service

My car had developed a fault. This was resolved quickly and there are no issues.

Service

If only there was a -5

Service

Service first class and timely.

Service

It would have been Completely satisfied but I did not get a response until my third telephone call querying how my car was doing. I know you are busy but a call back to tell me that after my first call would have been sufficient.

Service

Everything was checked and sorted

Service

had my car 3 weeks poor communication always had to chase them for updatesLeft messages with no return call after they had broken the glove box and screen

Service

Lost all my settings Radio Lights Mirrors and seats

Service

When I enquired about my BMW 2 series I was told that the work shop will ring me back and did they no not on the same day.

Service

Cooper Ipswich always look after me and take enough care to resolve any issues encountered

Service

My initial call to book an appointment was not returned. I had to call in person to resolve the requirement

Service

When the car was returned the car had been washed as offered but the car had not been washed properly, there were still dirt stained and wipe marks.

Service

Been a customer for a long time now and I will keep it that way

Service

Very professional team.

Service

It took multiple calls to get them to fix an issue that they had already fixed 3 months ago. In the end I had to go via BMW emergency assist to get the car recovered. Then it sat at Coopers for 3 days until I complained to get them to look at it.

Service

Long waiting period and very routine responses from desk team - not great

Service

Negatives. I wanted the back box of old exhaust to sell used. This was part of how I’d budgeted the upgrade. First they refused and said it couldn’t be done. Then agreed after and I have to arrange collection eating into the returns from sale.

Service

The brakes were shuddering when applied. I was told that the front discs and pads needed replacing, even though BMW replaced them just 20 months ago. I requested that a warranty claim be submitted to BMW. This was accepted by BMW

Service

answered all my questions and also gave me lots of advice

Sales

WRONG SPEC SUPPLIED

Sales

I could not fault the service at any stage.

Sales

Experience was made easy due to the sales advice and service

Sales

Although my complaint was dealt with to my satisfaction it shouldn’t have got that far

Sales

Arrived quicker than anticipated

Sales

Some of the sales techniques around agreeing the final price made me feel uncomfortable. They were misleading at times and didn’t give me much confidence in what I the offer was.Negotiated a full tank of fuel, it was delivered with 3/4 tank.

Sales

five star service from Ryan the salesman and the receptionist providing me with coffee