Cooper Ipswich Star Rating
Sales
17 comments from 32 reviews
Service
42 comments from 74 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"I asked for a quote for the additional required and this was very high."
"No comment provided."
"Gave my office number to call and they left me a message on my mobile.and did not reset the computer."
"I was kept waiting quite a long time and this reduced my score."
"The service took longer than expected."
"Friendly and helpfull"
"It was adequate and average"
"Service indicator still showing, not open Saturday, was told I would be contacted, no call received, not happy"
"Minor faults with the vehicle that could have been fixed instead of failing the MOT."
"Much better than previous experiences"
"Service light came on twice following visits to the dealer"
"My exhaust was hanging down at the rear and i was not aware why. They inspected and carried out a condition survey. They did not explain the problem, or fix it nor provided feedback on the condition survey. A local exhaust company helped"
"eccellent service"
"2 weeks to wait for cortesy car,which had no petrol, then was told the problem I had may have been caused by driving it with the problem"
"Communication poor askd that mobile was not used and yet this was used, and with no coverage, did not get any messages."
"Whenever I take my vehicle in, I feel that they are just trying to get more and more money out of me; they have provided quotes for work I've not asked to be done."
"Excellent and car returned clean"
"Overcharged by 36, so complained to dealership"
"no problems at all.richard sales, louise service and the driver who collected my car were all 1st class. i even mentioned to the drivers about the ooil smell in the car, when it was treturned a citrous oil freshener was in the car"
"The hospitality was very good i was allowed to wait in the visitors area where i was offered tea or coffee. My car was given a free service and they gave me leaflets on the work carried out.I also received a phone call to see if everything was fine."
"They are all really nice at the dealership."
"Very helpful, work done under warranty"
"see previous comment box"
"Overall the dealer is very good."
"INCREDIBLY HELPFULL VERY SUPPORTIVE"
"Very good friendly service."
"Had to wait in showroom despite pre booking appointments"
"See me previous entry. Very poor."
"They put a scratch on it, they did polish it out and they said that the scratch was not caused by something they may have done."
"I am more than satisfied with the staff at the dealership, it is therefore disappointing that I must make a third appointment as the faulty part was not in stock"
"Very poor at fixing a car first time, fed up with returning, fed up with waiting when I get there"
"The whole experience was very poor on this visit from booking the car in, through to collecting it after completion of the work. I have now identified an alternative dealer to use outside of the Inchcape group under which Cooper Ipswich falls."
"Initially unable to find a security lock on dvd and quoted 200 to 300 to replace"
"Service is always good but at busy times it would be nice if customers could be given an update as to progress of their service when in the waiting area, i.e. Mrs Pope, your vehicle is next to be looked at being looked at now etc."
"Disappointed at courtesy car charge"
"They poo poo everything i say they never phone me back i have to phone them , they dont even call me to say its ready ."
"Origanally advised to bring in on Sunday morning, arrived on Sunday to find them shut.They don't work Sundays. Finally had the work done, great, but not advised on how long it would take."
"No courtesy car for 2 weeks while car was being repaired, couldn't provide a suitable disabled car. Waited 2 weeks while they were waiting for parts. collected the car and was told they hadn't even replaced the part, just checked it"
"The ability to book service appointments by the web would be great USP fro BMW. Waiting 6 hours to make appointment is unsatisfactory. A receptionist who doesn't answer the phone is unacceptable."
"Spent too much time waiting to book my car in."
"Staff were great and the dealer put the effort in. Resolved for two days then creaks back."
"Courtesy car filthy and the fuel light was on when we picked it up"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"It seemed to be a genuinely very well dealership with friendly satff and coffee was amazing"
"When I first walked into the dealership I intended to buy an E Class. Richard Pye was persuasive yet objective. He was polite and restrained and simply allowed me to make the right decision"
"Very good overall"
"The dealer was very helpful"
"Top marks fo the dealer, no marks for the way the finance was handled"
"My last two purchases has been with Bruce Davidson and have been very impressed with his quality of service"
"I have bought 4 new cars in the last 3 years from other dealers. James Davidson at Coopers Ipswich was a delight to deal with. It was a 'painless' experience"
"The dealership did all they could to put things right at handover"
"Scot Grant and Luke Scanell from Coopers Ipswich have been excellent from the booking to the delivery of the car. Post delivery they followed up to take my feedback on how I felt using the car and if I needed any further demonstration."
"First class."
"excellent"
"I think satisfied Whenever I called I got the information I need. I never felt though that I was important and seldom if ever received any proactive update during the 8 months the car was on order."
"Luke was attentive, responsive and his ongoing communication was exemplary. I would not hesitate to send prospective customers to Luke."
"Car had a significant dent undiscovered until I was in the showroom for handover. Dealer reaction excellent, lent me 7 whilst X5 repaired perfectly . At handover Sat , code had not been put into the satnav during PDI. Dealer came to me Mon OK"
"the sales team could not do more they realy gave a great service"
"Very pleased when I collected my new car, it was in the showroom with a big red bow on the top"
"Luke represented the dealership exceptionally well"