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ABOUT COOPER BMW Ipswich.

Cooper Ipswich is the Authorised BMW Retailer for Ipswich and the surrounding area.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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5 SERIES vs E-CLASS vs XF - WHICH IS BEST?

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Corporate Retailer of the Year

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW Innovation.

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BMW partners with the Andretti Formula E team

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Scot Grant

Head Of Business
  • Years in the company

Sam Howlett

Sales Manager
  • Years in the company

Dan Rowland

Transaction Manager
  • Years in the company

Steve Owen

Deal Controller
  • Years in the company

Steven Bowman

Sales Executive
  • Years in the company

Nicholas Thomas

Sales Executive
  • Years in the company

Rhys Candy

Sales Executive
  • Years in the company

Kiaran Ramirez

Sales Executive
  • Years in the company

Alex Hardman

Sales Executive
  • Years in the company

Callum Gair

Sales Executive
  • Years in the company

Kris Collins

Sales Executive
  • Years in the company

Louise Lucas

Sales Support
  • Years in the company

David Freeman

Service Manager
  • Years in the company

Lorna O'Leary

Receptionist
  • Years in the company

Shula Newman

Service Advisor
  • Years in the company

Charlotte Pugh

Service Advisor
  • Years in the company

Victoria Binnington

Service Advisor
  • Years in the company

Lee Cable

Parts Manager
  • Years in the company

Faye Berriman

Accountant
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As explained previous answer

Service

See above but also part of the work needed to be done again.

Service

Prompt service, good quality and nice clean car returned!

Service

I'm still awaiting a phone call for parts that need fitting

Service

Efficient, courteous, well set up

Service

Efficient and effective. Resolved problem.

Service

Friendly reception staff & drivers. Collected on time as promised

Service

Always helpful, sometimes hard to get a service appointment but then again they are busy as they provide a very good service

Service

My experience at Coopers Ipswich was;- parking for customers very poor and crowded- a long wait to book in car and collect- complimentary valet very poorI will consider using a different BMW dealer in the future.

Service

Very courteous and helpful, keeping me informed throughout and organising a replacement car once they knew mine was to be kept in longer.

Service

Great customer service but terrible car clean

Service

Taken five visits for my car to be put right. Water leak in boot took photos of problem and gave them to them. I had the feeling they did not believe me! Until the final visit hopefully it rained heavily and we were told there is an issue.

Service

the thing that let this experience down is that i was quoted 1.5 to 2 hours wait time for the service, howerver i was waiting 3 hours with no explanation or update during that time !

Service

Very friendly service

Service

Excellent service, you brought me home from the garage and collected me when the car was ready.

Service

exceeds my expectations

Service

My needs were a simple brake fluid change, this was offered while I waited, on day that could attend

Service

Everyone knew what they were doing. Very efficient.

Service

Good deal, friendly and efficient service and good after sales support.

Service

See above

Service

Efficient and quick

Service

Nice that the car was washed as well sorting the recall service requirements.

Service

Very

Service

See above

Service

The staff are excellent! Professional, efficient, friendly and always keep me up to date with what is happening to the car.

Service

Flexibility in the timing of the service,

Service

I had to chase wheels after 6weeks of hearing nothing.Was then asked to pay for something that was supposed to be included in price (over £60000)Now waitiyto hear from them and as they're asking for money bet it doesn't take them 7weeks to call me.

Service

Serviced on time and great facilities while I waited

Service

Straight forward to arrange. Good customer interface

Service

The work was carried out well and slightly under budget, the lady dealing with me was excellent, but the registration process is confusing. You have to go to reception and wait, then wait to see the service desk. The parking is non-existent.

Service

Work carried out well.

Service

4 issues with car, only 2 resolved!

Service

As above. Cannot fault the service given.

Service

Very promptly and perfect service

Service

I was very happy with the service received

Service

Very nice staff. Completed the work quickly and at reasonable cost. They also provided for a lift to my house.

Service

Please see response to question 1.

Service

The work required was completed and defect I asked to be checked was identified as being under warranty and a second appointment was booked to deal with this (parts needed to be ordered).

Service

There is a friendly atmosphere at the showroom.

Service

Booked in and received a courtesy car which made life a lot easier.

Service

Extremely satisfied.

Service

Started off poorly but got where you needed to be at the end

Service

Went in for mot and end of warranty check got there and was told we needed tompY out for brake fluid, think that should have been advised when we booked as ended up spending £170 when we expected £54.

Service

No problems arranging service. Dropped car off on day. Got reminder. Picked it up OK at the end of the day after work. Car cleaned. All went very smoothly. Asked for details about the wheels and was rang next day with the information I requested.

Service

Went according to plan

Service

Generally good but time for completion overrun.

Service

As above

Service

I specifically asked for the tyre pressures to be checked, on checking after the service I found out that they had not been checked and were exactly the same pressures as when the car went in. Not good service.

Service

See 1. above

Service

Very friendly & helpful

Service

I am very happy with BMW service.Thank you.

Service

Staff where very friendly and helpful. Clean and tidy modern showroom

Service

ALL STAFF VERY GOOD AND VERY HELPFULL

Service

Excellent service from walking in the door to being handed my car afterwards

Service

Not had any issues to state otherwise.

Service

See above

Service

Good communications, friendly service desk & reception staff, fitted in with me wishing to have an early appointment and wait for the car. Job done swiftly and a customer friendly waiting area with a perfect cup of tea and daily newspapers on offer

Service

Rapid identification of a suitable vehicle which has come up to expectations.

Sales

Staff are always pleasant and good to talk to.There is a listening attitude with no pressure selling.Conversations deal with the issues at hand but are light hearted and unhurried.

Sales
Mr Moore, Thank you for taking the time to leave such positive feedback. It really means so much to us at Ipswich BMW.

Same as before but was very impress by the knowledge of the salesman Kris and his understanding of the car I was looking for

Sales
Mr Broughton, Thanks for the great feedback. Kris takes great pride in his product knowledge, its lovely when it is recognised.

the salesman was very helpful

Sales

Very satisfied with the whole process and everything moved quite quickly so I was able to get the car nice and quickly.

Sales

Staff were polite and not 'pushy'. Salesman Richard Pye must have sold many cars, many more exotic than the 1 Series I purchased, but it didn't in anyway seem as though this was just another sale. He had the time, and was in every way exemplary.

Sales
Mr Hammacott, we really appreciate you taking the time to leave Richard such positive feedback. The team here in Ipswich take great pride in delivering first class customer service, so it is lovely when customers take the time to recognise it.

Looked after at all times

Sales

My wife and I were treated extremely well. The options were plainly discussed and we achieved a very satisfactory deal.

Sales
Mr Hammond, Thanks so much for leaving such positive comments for the team, and the level of service you received.

Was always welcomed and offered a drink, Richard was informative and willing to help with test drives and questions. Other dealerships (different brands) showed little interest in selling a car.

Sales

see above