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As explained previous answer
See above but also part of the work needed to be done again.
Prompt service, good quality and nice clean car returned!
I'm still awaiting a phone call for parts that need fitting
Efficient, courteous, well set up
Efficient and effective. Resolved problem.
Friendly reception staff & drivers. Collected on time as promised
Always helpful, sometimes hard to get a service appointment but then again they are busy as they provide a very good service
My experience at Coopers Ipswich was;- parking for customers very poor and crowded- a long wait to book in car and collect- complimentary valet very poorI will consider using a different BMW dealer in the future.
Very courteous and helpful, keeping me informed throughout and organising a replacement car once they knew mine was to be kept in longer.
Great customer service but terrible car clean
Taken five visits for my car to be put right. Water leak in boot took photos of problem and gave them to them. I had the feeling they did not believe me! Until the final visit hopefully it rained heavily and we were told there is an issue.
the thing that let this experience down is that i was quoted 1.5 to 2 hours wait time for the service, howerver i was waiting 3 hours with no explanation or update during that time !
Very friendly service
Excellent service, you brought me home from the garage and collected me when the car was ready.
exceeds my expectations
My needs were a simple brake fluid change, this was offered while I waited, on day that could attend
Everyone knew what they were doing. Very efficient.
Good deal, friendly and efficient service and good after sales support.
Efficient and quick
Nice that the car was washed as well sorting the recall service requirements.
The staff are excellent! Professional, efficient, friendly and always keep me up to date with what is happening to the car.
Flexibility in the timing of the service,
I had to chase wheels after 6weeks of hearing nothing.Was then asked to pay for something that was supposed to be included in price (over £60000)Now waitiyto hear from them and as they're asking for money bet it doesn't take them 7weeks to call me.
Serviced on time and great facilities while I waited
Straight forward to arrange. Good customer interface
The work was carried out well and slightly under budget, the lady dealing with me was excellent, but the registration process is confusing. You have to go to reception and wait, then wait to see the service desk. The parking is non-existent.
Work carried out well.
4 issues with car, only 2 resolved!
As above. Cannot fault the service given.
Very promptly and perfect service
I was very happy with the service received
Very nice staff. Completed the work quickly and at reasonable cost. They also provided for a lift to my house.
Please see response to question 1.
The work required was completed and defect I asked to be checked was identified as being under warranty and a second appointment was booked to deal with this (parts needed to be ordered).
There is a friendly atmosphere at the showroom.
Booked in and received a courtesy car which made life a lot easier.
Started off poorly but got where you needed to be at the end
Went in for mot and end of warranty check got there and was told we needed tompY out for brake fluid, think that should have been advised when we booked as ended up spending £170 when we expected £54.
No problems arranging service. Dropped car off on day. Got reminder. Picked it up OK at the end of the day after work. Car cleaned. All went very smoothly. Asked for details about the wheels and was rang next day with the information I requested.
Went according to plan
Generally good but time for completion overrun.
I specifically asked for the tyre pressures to be checked, on checking after the service I found out that they had not been checked and were exactly the same pressures as when the car went in. Not good service.
See 1. above
Very friendly & helpful
I am very happy with BMW service.Thank you.
Staff where very friendly and helpful. Clean and tidy modern showroom
ALL STAFF VERY GOOD AND VERY HELPFULL
Excellent service from walking in the door to being handed my car afterwards
Not had any issues to state otherwise.
Good communications, friendly service desk & reception staff, fitted in with me wishing to have an early appointment and wait for the car. Job done swiftly and a customer friendly waiting area with a perfect cup of tea and daily newspapers on offer
Rapid identification of a suitable vehicle which has come up to expectations.
Staff are always pleasant and good to talk to.There is a listening attitude with no pressure selling.Conversations deal with the issues at hand but are light hearted and unhurried.
Mr Moore, Thank you for taking the time to leave such positive feedback. It really means so much to us at Ipswich BMW.
Same as before but was very impress by the knowledge of the salesman Kris and his understanding of the car I was looking for
Mr Broughton, Thanks for the great feedback. Kris takes great pride in his product knowledge, its lovely when it is recognised.
the salesman was very helpful
Very satisfied with the whole process and everything moved quite quickly so I was able to get the car nice and quickly.
Staff were polite and not 'pushy'. Salesman Richard Pye must have sold many cars, many more exotic than the 1 Series I purchased, but it didn't in anyway seem as though this was just another sale. He had the time, and was in every way exemplary.
Mr Hammacott, we really appreciate you taking the time to leave Richard such positive feedback. The team here in Ipswich take great pride in delivering first class customer service, so it is lovely when customers take the time to recognise it.
Looked after at all times
My wife and I were treated extremely well. The options were plainly discussed and we achieved a very satisfactory deal.
Mr Hammond, Thanks so much for leaving such positive comments for the team, and the level of service you received.
Was always welcomed and offered a drink, Richard was informative and willing to help with test drives and questions. Other dealerships (different brands) showed little interest in selling a car.