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ABOUT COOPER BMW Ipswich.

Cooper Ipswich is the Authorised BMW Retailer for Ipswich and the surrounding area.

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BMW xDrive

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Meet the team

Head of Business

Ali May-Khalil

Head of Business
  • Years at the dealership 1
  • Years in the industry 18
  • Department All
  • Hobbies Football, Reading and going to the Gym

Sam Howlett

General Sales Manager

David Freeman

Aftersales Manager

Lee Cable

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Straight forward

Service

Prompt service, friendly helpful staff

Service

Cooper dealt with my issue in an excellent manner

Service

We have been waiting 6 months for a seat cover. Every time we phone to chase we are told 'its on its way' when eventually it arrived & we arrived at garage it was wrong cover and the parking sensors we needed changing were the wrong colour!

Service

Friendly Helpful Staff. Kept me informed and picked my vehicle up when I was told I could without any delay and the car was nicely cleaned aswell.

Service

Service advisor V Binnington and service manager were very helpful contacting Cooper's Norwich where I purchased car. Discovering the fault in wiring route of convertible roof causing damage to paintwork. She promptly booked repair & courtesy car.

Service

From start to finish a very smooth process

Service

It was a service so not much interaction

Service

Failed to collect my car on the day agreed, having to phone the garage to ask why this happened, 4 days later!!

Service

Quick thorough service, repairs completed and updated at all stages

Service

Everything was very good except for the end of service car wash. Whilst the car had been 'washed' there were still a lot of dead insects on the front grill and bodywork of the car. This was annoying and spoilt the overall experience.

Service

Service etc was very good - however the advisor did not inform me of a minor issue which was on the service sheet and as a result was priced as a separate job.

Service

I do not feel that the mechanical fault has been fully explained to me - just that on a less than 3 year old BMW this is unusual. The email I requested following my visit to the garage reports that the noise is still present following the work done.

Service

friendly and top class service

Service

Efficient, knowledgable service

Service

Efficient and ready on time

Service

I could find no fault.

Service

Victoria Binningtom was fantastic and the staff that cleaned my car. I was made to feel really important to them despite clearly being busy with many other BMW service customers.

Service

Disappointing to know that the BMW just out of a short 3 year warranty is unreliable.

Service

I found the staff on the service desk unfriendly and totally matter of fact even me being there an annoyance.

Service

efficient and courteous

Service

Regrettably the repair couldn't be done in one day. Overall however, excellent service and I was well looked after.

Service

Each time I go into service I am recognised which gives that personal touch and makes me feel like a valuable service customer

Service

Very pleased with Receptionists, had to work very hard, only one person on Service. Lots of customers, but no support - sales people just seem to watch customers getting frustrated waiting , but no help- sales only want the sale, nothing else!

Service

I found Coopers a very efficient company to deal with, the staff were very polite and my car was dealt with very quickly

Service

All went as promised.

Service

Everyone was very helpful and polite. The quality of the courtesy car was a very nice car.

Service

Nobody ever contacts you, on what's happening.

Service

All aspects covered and timing of completion maintained

Service

brilliant staff + job well done

Service

Everything was dealt with swiftly whilst always ensuring that my expectations were managed and met.

Service

solved problem promptly

Service

Was not told that there was a recall on my car except if it went wrong/broke. Unit was replaced but not done correctly. Had to take it back the following day but there were no cars available and told to come back later. I as not happy. No space left.

Service

very good service especially from Victoria

Service

Efficient and polite service, finished on time.

Service

My first time using them and I was very impressed with the customer service and attention to detail,Victoria Bennington is a credit to the company, very professional and knowledgeable nothing was to much trouble,

Service

Waiting time to book in was longer than I would expect

Service

Problem was investigated and corrected under warranty promptly and efficiently. The vehicle loan worked well and I was informed when my vehicle was ready. I received a full report which was helpful.

Service

I have no issues with the dealership but the DAB radio fitted simply does not work.

Service

Generally a good reception except for the fact that, despite having an appointment and arriving on time, I was not dealt with promptly.

Service

Victoria takes the time to treat me as a person rather than just a customer

Service

Service was fine, I couldn't fault the Service Dept or the pickup and delivery. I was told the car would have a complementary wash and vacuum but this look like it been done by a 12 year old, the tops of the wheels remained dirty lots of water marks

Service

Charming efficient staff

Service

Always get very good service and fitted in for my diary.

Service

Friendly ,efficient and sensible

Service

Internal cleaning not to usual high standard. Very messy front central area and boot.

Service

Whilst the work was carried out professionally and the service was very good, the bill was quite high at £844 for essentially 6 new spark plugs, oil and brake fluid change and a few filters

Service

Everyone was particularly helpful, especially Hannah on the service desk.

Service

Problem not fixed. Noisy air conditioning compressor bearing but told this was normal. It's not!

Service

Helpful , friendly , cheerful, nothing too much trouble

Service

Overal it was satisfactory. I do think being a women on her own you are not given all the facts about this so called 'deal'. A man would know what questions to ask whereas I have no idea!! I went from the appointment on Sunday to taking delv. Saturda

Sales

Very helpful, friendly and accommodating.

Sales

The salesman (Steve Bowman) was very attentive and friendly and helped a lot. Sadly he was let down by the valet service because my NEW car was delivered to me scratched and dirty (in places). Steve sorted this out the the scratches were repaired.

Sales

We were very satisfied with the service we received, handled by Steven Bowman exceptionally well.

Sales

pleasant efficient friendly salesman

Sales

All the staff were very attentive, in particular Richard, but was not pushy.

Sales

The salesman was particularly helpful in assisting us with our choice of vehicle and showed great knowledge of the cars which would best meet our needs.

Sales

The staff were very friendly and helpful.

Sales

Misinformation given regarding tyres. Told they would be run flats and they were not

Sales

Prompt courteous service

Sales

Good service

Sales

Superb customer service from Steve Owen and his team.

Sales

All very efficient and the sales team friendly and helpful

Sales

As I have always found in the past, my treatment at Ipswich was superb. I am made to feel that my business is important at all levels of BMW and I always look forward to my visits.

Sales

Miss sold on various items and car very dirty on collection. Driven down in morning of collection and covered in splatted flies water marks etc. No fuel so had to return as was in deal.

Sales

Lovely showroom, polite and approachable staff and sales staff that listen and work to what you want