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ALL STAFF VERY GOOD AND VERY HELPFULL
Excellent service from walking in the door to being handed my car afterwards
Not had any issues to state otherwise.
Good communications, friendly service desk & reception staff, fitted in with me wishing to have an early appointment and wait for the car. Job done swiftly and a customer friendly waiting area with a perfect cup of tea and daily newspapers on offer
Work done well and on time
completely satisfied five star. (shame about the follow up, refer to question one)
The only gripe I have is that I had to call up and chase if the spare part had been delivered and when my car could go back in.
Prompt service and kept informed during the repair.
Your staff are supremely courteous.
Car delivered by breakdown, assessed and repaired as agreed
Ipswich staff could not have been more helpful
They knew I was struggling to schedule in a service and managed to fit me in at short notice
You collected my car from my house as planned, did the repair/update as needed, and returned it to me on time. You also had given it a surprise clean-up for me as well. Thank you.
See above, overall impression is much inferior to previous visits.
All went well. Car cleaned
No car available to use whilst mine was in
From the first phone call everything was organised and handled efficiently.
I received a polite, friendly welcome from reception and service staff. The car was serviced, washed and vac'ed. I was transported to the town centre and collected for return on time. I received a video of work necessary which has been booked in.
Everything was arranged, loan car provided and work done on time and I was kept up to date by text. Car veleted as well
i would have given a 5..however was promised my car to be cleaned but on collection it had not been..
Very happy with service.
Very good service from beginning to end
I gained peace of mind that everything about my car should now be fine.
Generally OK, a bit congested and hard to park/collect; also additional work was required on the vehicle, doubling the price originally quoted. I did not feel that this aspect was handled well - basically 'take it or leave it', no options offered.
Good experience and police staff
An all round first class service from booking to receiving the car back within the time stated.
Efficient no fuss service that had low impact on my routine
Overall good experience just a bit tricky getting hold of someone who could tell me whether my car was ready at the requested time.
Had some difficulty is getting a date but it was resolved in the end.
good job done pleased
Because Victoria Binnington worked so hard to resolve the issues with my air con
Victoria at cooper ipswich handled everything and her personal attention and updates make a huge difference,
All I could have asked for.
Attentive service, kept up to date and car delivered back on time.
Victoria was good but little else. The car came back filthy and had to be cleaned. The number plate then fell off . When the number plate was redone the drivers seat was then filthy. Also the windscreen wash now barely works.
Friendly staff, ease of booking, everything was completed in time
I had my car booked in for my service and they did it efficiently. Kept me informed by text and phone of the progress.
Victoria at Coopers Ipswich listens to my requirements, goes to great lengths to ensure that I am made aware of the work that needs to be undertaken when my X3 is serviced and keeps me informed of progress. The recall work was also carried out.
It is often when things go wrong - when you appreciate the extra help the staff at BMW cooper do. Even though I arrived before the opening time - they opened the doors and let me in the warm ,made me a coffee - and the car was serviced perfectly.
No complaints at all
Victoria and extremely helpful and knowledgeable ensuring I was up to date on service. Thank you
All went as planned and good communications/ courtesy car/driver
Car taken in by AA home recovery due to corroded front n/s brake and both front brakes replaced. Delivered to me but within 10 miles WARNING LIGHTS indicated brake problem with bright red symbols. Am now reporting this for further action.
Helpful and easy service throughout
Service reception staff very professional. Car delivered back to my home address, good service
the advice from Victoria Binninton was excellent
Great team, very helpful
Was always welcomed and offered a drink, Richard was informative and willing to help with test drives and questions. Other dealerships (different brands) showed little interest in selling a car.
St.even Bowman was very helpful and considerate of my maximum money I wanted to spend
As I expect from a quality brand
Apart from the time it took to get the car they had sold me, and then not able to get it. I was fully satisfied.However still waiting for reversing sensers to be fitted
Letter sent to MD giving my praise for the service through the buying and post sale time.