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ABOUT COOPER BMW Ipswich.

Cooper Ipswich is the Authorised BMW Retailer for Ipswich and the surrounding area. We look forward to welcoming you soon to our Centre.

Latest News & Events

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Meet the team

Head of Business

Ali May-Khalil

Head of Business
  • Years at the dealership 1
  • Years in the industry 18
  • Department All
  • Hobbies Football, Reading and going to the Gym

Alf Percival

Aftersales Manager
  • Years at the dealership 3
  • Years in the industry 27
  • Department Aftersales
  • Hobbies Cycling

Sam Howlett

General Sales Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.9
    • 65 ratings
    • 18 comments
  • Customer Service

    4.5
    • 178 ratings
    • 61 comments

The whole experience was very positive from day one. Glen McMillan took care of our questions and requirements in avery satisfactory manner.

Sales

warning lights came on after the visit. a call back was requested from the centre but no call back has been made.

Service

Nuala Butler-Hawes has been a pleasure to deal with throughout, we have felt totally at ease with her and in particular we were given a very special experience on the morning of collecting our new car.

Sales
Great to hear that Nuala continues to concentrate on delivering the best customer experience possible throughout the sale - from start to finish.

they are very good very attentive. i was very impressed.

Service

There should not have been a piece of the engine lying loose under the bonnet.

Service

I was looked after by Jonathan and he always excellent service.

Service

It was for an end of warranty check and an MOT - couldn't fault the service provided

Service

An excellent service provided and staff working the extra mile to ensure I received the car I wanted and a convienent time for collection

Sales

They were excellent.

Sales

Craig at coopers gave very good sales advice and kept us fully informed. We were made to feel welcome offered coffee while we wated

Sales

Happy with the centre.

Sales

Very friendly and professional staff. Glen was the salesman and he was very patient going over everything in detail

Sales

The staff were very helpful and informative, but the car came out damaged. It's being dealt with but I'm very disappointed it happened at all. The car will now have a paintwork repair which is never as good as the original paintwork.

Service

Very helpful and courteous.

Service

The service was very good.

Service

they did complete all work that was requested.

Service

CHRIS MAY was really good and very helpful.

Sales

Happy with the centre.

Service

They exceeded my expectations.

Service

Although car was booked for service and mot, was told service not required yet.

Service

Cooper were exceptional especially my experience with the sales executive Laura Albon.

Sales

they are very good

Sales

Excellent experience, professional and interested in me and what I wanted from my car.

Sales

i asm completely happy wih them

Sales

I came in for my running in service. I booked late but no replacement car was available. In addition when completed the car although fairly clean when left had not been cleaned on outside. Also onboard computer had not been reset to indicate service.

Service

Car passed the MOT and the technician had noticed there was a nail on the rear passenger side wheel. Three days later I took it to another garage to get it change and they pinted out the locking wheel nut was missing. So who do I blame for that?

Service

Excellent customer service, even delivered the car back to my wife.

Service

It would have been good to have cleaned the engine cover after having serviced the air con.

Service

Mark Small has gone the extra mile to help find the fault with my car.

Service

thy are always good.

Service

I was able to carry on with my working day while I waited for the work to be carried out.

Service

Very good.

Service

they are very good very helpful.

Service

Very nice

Service

I was exceptionally well looked after and the service was efficient and the agent had exceptional interpersonal skills

Service

The brake sensor was replaced but i still have an issue with them

Service

Jonathan Robison is very helpful.

Service

they are very very good.

Service

The staff were friendly and helpful.

Service

it was very very good. hospitality could be better.

Service

Totally satisfied.

Service

Very pleased

Service

The inflation kit was missing when i purchased the MINI but the centre gave me one with no issue

Service

At the time of booking I was advised it would take an hour. On arrival I was advised it would take an hour and a half. I was actually left waiting in the centre for over 2 hours and there were alot of women walking around the centre looking nice I wa

Service

Well organised and prompt.

Service

The windscreen wiper were not looked at and the paper work was a bit of a mess

Service

Very helpful

Service

I had a puncture & needed to a replacement tyre fitted under BMW tyre and wheel insurance. It took over a week and 2 cancelled appointments for a tyre to arrive and be fitted.

Service

I have no complaints at all, they come and collect the car. The only thing was it went in for the MOT, the car came back in pristine condition, when I read the MOT paper they said that there was an advisory on it, they said that there were cracks in

Service

i am happy with them.

Service

Excellent.

Service

The service was very good.

Service

engine cut out not working correctly. knocking noise still happening.

Service

The centre did not have a courtesy vehicle

Service

The service was very good.

Service

Very happy.l

Service

the sales staff were first class and very helpful,they bent over backward to secure the deal

Sales

Sales staff (Jen Prince and Chris Hunter) were superb. Very disappointed that over a week down the line BACS payment of my trade in still hasn't landed in my account.

Sales

Ellie was lovely, I didn't feel at all pressured and she was very knowledgeable.

Sales

All done professinally, I had the collection and drop of service.

Service

James looked after us very well. Kept me with up to date information regarding my new BMW very pleased.

Sales

i was happy with work carried out.

Service

The service was very good.

Service

It was disappointing that despite having a BMW warranty and the car being fully services from new by BMW they still found ways of not paying for any part of the repairs costs leaving us having to foot the entire bill.

Service

The service was very good.

Service

Perfect service.

Service

Very pleased.

Sales
Thank you for your comments regarding Nathan; it's important to us all at Cooper BMW Norwich that we take time with customers and the overall sales experience is enjoyable. I will your comments onto Nathan.

The person who dealt with me on this occassion was very good.

Service

The service was very good.

Service

Very satisfied.

Service

Very good service.

Service

My meetings at the dealer were always at an agreed time. This time was not kept, having to for up to 30mins to see the sales person. This happened to me on a number of visits.

Sales

The reason for visiting was for both a service and a repair at the same time.

Service

The service was very good.

Service

The service was very good.

Service

The service was very good.

Service

Having the use of one of your cars whilst mine was with you was very helpful.

Service

Louise is very helpful.

Service

Simple car battery replacement on my fault free X3 evolved into very unpleasant and intimidating conversation about airbag fault which appear after battery replacement but according to Coppers it was there before-my word against technician.