I thought it would be nice to have some paperwork regarding the recall.
Booking process was very smoothThe ability to get instant access to vehicle data via the key is impressiveReception was very warm & my agent (Victoria) inspired confidence that my car was in good hands
Very helpful staff.
There was a mix up with the opening time of the centre.
The back wipers were not working and I had to re-book to have this looked at, I had to return again as the break light came back on, I had to argue with the centre to get the price lowered as I had just spent over £1000.00 to have the breaks and othe
I could not have a courtesy vehicle.
service from the staff was fantastic - but when he took the car away it needed a code for the satnav. he had to take it back again. - receptionist of service department.
Staff didn't pay full attention, interested in their own conversations, not the personal attention/experience I expected.
Very friendly and professional.
The service was good although just water was put in the washer bottle so when I needed to get bugs off the windscreen it didn't do the job well.
The young lady on the service desk was very helpful and most efficient.
I was not kept informed as to what was happening.
Victoria has been very good, she kept us fully updated.
I always find them really responsive.
The service received was excellent, we test drove a couple of different vehicles to enable us to make our decision. The sales man (Stuart) spent considerable time with us and he / other members of the team helped to entertain our young children.
They were very helpful.
Very good communication and excellent customer care from Alf Percival and Victoria.
I told the garage the rubber strip at the base of the windscreen was coming away and booked the car in primarily for this reason. The work was not completed as the part was not in stock even though the repair was scheduled. A 2nd visit is now needed!
Once again unbelievable first class service
The only hitch was that the Courtesy Car was not ready, but a lift into Town was quite acceptable to me.
We had a bit an issue afterwards this was sorted out.
The experience that I had to get to a satisfactory solution to the problem I had with my Navigation system was not what I expected from BMW. Especially when I had purchased two new cars without part exchange from the dealership.
The centre left some marks on the dashboard when they fitted the airbag.
The cleaning of the vehicle could be better. There was a delay with the repair been completed.
I was quite impressed that I was acknowledged by the staff.
They did very well
They were perfect.
Spring Service. Was not cleaned to BMW standard
still an ongoing issue.
No loan car available
some work quoted was more expensive than expected. took to a non bmw centre who carried out the repair much cheaper.