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ABOUT COOPER BMW Ipswich.

Cooper Ipswich is the Authorised BMW Retailer for Ipswich and the surrounding area.

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Impress with the new BMW Shadow Edition

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5 SERIES vs E-CLASS vs XF - WHICH IS BEST?

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CORPORATE RETAILER OF THE YEAR

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW Innovation.

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BMW partners with the Andretti Formula E team

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Scot Grant

Head Of Business

Sam Howlett

Sales Manager

Dan Rowland

Transaction Manager

Steve Owen

Deal Controller

Steven Bowman

Sales Executive

Nicholas Thomas

Sales Executive

Rhys Candy

Sales Executive

Kiaran Ramirez

Sales Executive

Alex Hardman

Sales Executive

Callum Gair

Sales Executive

Kris Collins

Sales Executive

Louise Lucas

Sales Support

David Freeman

Service Manager

Lorna O'Leary

Receptionist

Shula Newman

Service Advisor

Charlotte Pugh

Service Advisor

Victoria Binnington

Service Advisor

Lee Cable

Parts Manager

Faye Berriman

Accountant

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

ALL STAFF VERY GOOD AND VERY HELPFULL

Service

Excellent service from walking in the door to being handed my car afterwards

Service

See above

Service

Not had any issues to state otherwise.

Service

Good communications, friendly service desk & reception staff, fitted in with me wishing to have an early appointment and wait for the car. Job done swiftly and a customer friendly waiting area with a perfect cup of tea and daily newspapers on offer

Service

Very good

Service

Work done well and on time

Service

completely satisfied five star. (shame about the follow up, refer to question one)

Service

The only gripe I have is that I had to call up and chase if the spare part had been delivered and when my car could go back in.

Service

Prompt service and kept informed during the repair.

Service

Your staff are supremely courteous.

Service

Car delivered by breakdown, assessed and repaired as agreed

Service

Ipswich staff could not have been more helpful

Service

They knew I was struggling to schedule in a service and managed to fit me in at short notice

Service

You collected my car from my house as planned, did the repair/update as needed, and returned it to me on time. You also had given it a surprise clean-up for me as well. Thank you.

Service

See above, overall impression is much inferior to previous visits.

Service

All went well. Car cleaned

Service

No car available to use whilst mine was in

Service

From the first phone call everything was organised and handled efficiently.

Service

I received a polite, friendly welcome from reception and service staff. The car was serviced, washed and vac'ed. I was transported to the town centre and collected for return on time. I received a video of work necessary which has been booked in.

Service

Efficient service

Service

Everything was arranged, loan car provided and work done on time and I was kept up to date by text. Car veleted as well

Service

i would have given a 5..however was promised my car to be cleaned but on collection it had not been..

Service

Very happy with service.

Service

Quite excellent.

Service

Very good service from beginning to end

Service

I gained peace of mind that everything about my car should now be fine.

Service

Generally OK, a bit congested and hard to park/collect; also additional work was required on the vehicle, doubling the price originally quoted. I did not feel that this aspect was handled well - basically 'take it or leave it', no options offered.

Service

Good experience and police staff

Service

An all round first class service from booking to receiving the car back within the time stated.

Service

Efficient no fuss service that had low impact on my routine

Service

Overall good experience just a bit tricky getting hold of someone who could tell me whether my car was ready at the requested time.

Service

Had some difficulty is getting a date but it was resolved in the end.

Service

good job done pleased

Service

Because Victoria Binnington worked so hard to resolve the issues with my air con

Service

Victoria at cooper ipswich handled everything and her personal attention and updates make a huge difference,

Service

All I could have asked for.

Service

Attentive service, kept up to date and car delivered back on time.

Service

Victoria was good but little else. The car came back filthy and had to be cleaned. The number plate then fell off . When the number plate was redone the drivers seat was then filthy. Also the windscreen wash now barely works.

Service

Friendly staff, ease of booking, everything was completed in time

Service

I had my car booked in for my service and they did it efficiently. Kept me informed by text and phone of the progress.

Service

Victoria at Coopers Ipswich listens to my requirements, goes to great lengths to ensure that I am made aware of the work that needs to be undertaken when my X3 is serviced and keeps me informed of progress. The recall work was also carried out.

Service

It is often when things go wrong - when you appreciate the extra help the staff at BMW cooper do. Even though I arrived before the opening time - they opened the doors and let me in the warm ,made me a coffee - and the car was serviced perfectly.

Service

No complaints at all

Service

Victoria and extremely helpful and knowledgeable ensuring I was up to date on service. Thank you

Service

All went as planned and good communications/ courtesy car/driver

Service

Car taken in by AA home recovery due to corroded front n/s brake and both front brakes replaced. Delivered to me but within 10 miles WARNING LIGHTS indicated brake problem with bright red symbols. Am now reporting this for further action.

Service

Helpful and easy service throughout

Service

Service reception staff very professional. Car delivered back to my home address, good service

Service

the advice from Victoria Binninton was excellent

Service

Great team, very helpful

Service

Was always welcomed and offered a drink, Richard was informative and willing to help with test drives and questions. Other dealerships (different brands) showed little interest in selling a car.

Sales

see above

Sales

St.even Bowman was very helpful and considerate of my maximum money I wanted to spend

Sales

As I expect from a quality brand

Sales

Apart from the time it took to get the car they had sold me, and then not able to get it. I was fully satisfied.However still waiting for reversing sensers to be fitted

Sales

Letter sent to MD giving my praise for the service through the buying and post sale time.