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Happy on the day but unfortunately, the warranty issue (electrical) appears not to have been resolved. No issue about re-booking it in again though.
Once there a decent service, took a while to get an appointment though.
Long 3 week wait for service slot made me drive to work with brake warning light on and choose to leave the car at home on weekends. Delay in returning car till 6.30 when I had been promised 5pm, meant I had to wait at work. Work carried out ok
Problem sorted and resolved in 24 hours
Time and budget both achieved.
As above and when I booked it I was asked if I would like to discuss anything else while it was being serviced and i said yes a new service plan. When the service was done no one discussed anything with us.
poor service,after service completed
No fuss, good attention to detail
Like above, this particular BMW centre was fast and kept me informed theoughout the process.
Supplied me with lift to town, and taxi back to garage.
Everything was carried out as planned, on time and satisfactorily. I received good reliable advice for future car needs as well.
I have already completed one of these surveys regarding this; my car was recovered to Ipswich and repaired - or so I was told.I was unhappy that the car was not delivered back to myself as I understood this to be what should of happened, I had the
Well looked after
The service department managed to find a time slot at very short notice to resolve a brake issue which was resolved immediately.
BMW arrange everything for me seamlessly
please see above. However, good courtesy and politeness from staff.
Again was left to wait for about 15minutes before being served, service vehicle I was given was dirty, crumbs all over inside and evident a smoker uses the car, wasn't a pleasant smell. my car had a free valet but could have done a better job myself.
Welcome good, plus nice coffee whilst waiting to see a customer service advisor. Shula was very friendly and efficient and talk through any queries. Complimentary car wash was well below par. TBH I had to re-wash bonnet/front wing when I got home.
Too long to get though to a service adviser on the phone, very frustrating. The video I was sent instead of a telephone call to tell me about the problem was unhelpful - it was inaudible, and didn't provide key information I needed.
Expected service top fulfilled
A flag was left for 3200 miles for another service call as the brake pads appear to require service replacement. I think I should be the judge of when I take it in and where without BMW trying to force me to use their service.
The car was in for nearly 10 days as the part had to come in from Germany after the garage ordered the wrong replacement part
Satisfactory in every sense.
As above and when trying to find out what was happening with my car and Vicky was rude on both occasions telling me I needed to drop off the hire car and go to Ipswich to collect mine
My car was ready when they said
As I had to wait whilst car was being serviced it was dealt with promptly ahead of schedule. Staff all efficient and courteous.
Able to fit me in at the time I wanted.Full information given about the repairs required.Car ready for collection at the time promised.Hassle free appointment.
Issue with car was resolved, and service was friendly, prompt, no hassle and easy
The above pick up was an annoyance especially waiting nearly 45 minutes for my pick up when I could have been working, I had to call up and chase, if not I would have been waiting all night for a lift.I also had little confidence in what I was told
Everything went well
Service completed on time
Receptionists efficient but lacking much empathy. May be an issue of the younger gen. dealing with an older gen.The location of the dealership is unfortunate as the roads around it are slow and for anyone not living on that side of Ipswich, not easy
Initial dealing when purchasing fine, but since then, uncertain what the delays are about.
Arrived fifteen minutes prior to allocated time. It took THREE hours to complete the service. I had previously been advised it would take approximately one hour.
as usual great no issues
Booked in for Mot. Unsure if any service items were due after less than 2,000 miles. A brake fluid & oil change were required, but there was not time to complete work that afternoon. Car later collected from home very efficiently f.o.c.
Having to wait 20 minutes to pick up car
On the positive side , the service manager,David , was brilliant at taking the car back in immediately and resolving. Despite being advised the cars gas was fine on the first visit, it wasnt & needed recharge
POLITE AND EFFICIENT SERVICE
I didnt appreciate the video health check because it appears to be trying to sow the seeds of potential work to be done at a later date with am mot due soon
Work carried out as arranged and all dealt with very professionally
Following to match protocols rather than understanding the needs and requirements of the individual customers.
Cooper Ipswich are always very friendly, helpful and efficient
I am very impressed They always are very efficient and things like the lift into town are very helpful
Victoria is extremely helpful she now works in Mini - she completely understands customer needs. Thank you Victoria for being super helpful and extremely organised. :)
So I was told you had to replace both ABS sensors and both Drive Shafts. When asking why this was the case, I was told they were "integrated units". I was not told the ABS Ring could be replaced without replacing the Drive Shaft.This was misleading.
The element for which the car was recalled was fixed promptly and the staff were able to look at and resolve another, minor, fault that had come to our attention.
Was kept waiting an hour longer than told when waiting for my car service. Received no feedback until I asked. Then received no apology for the delay.
The service could not have been bettered
Cooper have outperformed my expectations in terms of service and care for the car. They also made repairs for free thanks to the extended Bmw warranty i have. I didnt need to remind them or discuss it. They just did it right and well
I notified dealership that claim against my car care plan tyre insurance was approved 15.00 9/4. However tyre replacement was not completed until 14.38 11/4. Repeated requests for progress were uninformative - eg car waiting to go into workshop....
Delivered on time and handed over with a good briefing and promise of more help if needed after delivery.
No problems, deal done and new car picked up within three days.
I had to visit the dealers twice to order my BMW, as the first order was carried out with the wrong order number and I had to re visit to sign the order forms again and then the car delivery was delayed.