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ABOUT COOPER BMW Ipswich.

Cooper Ipswich is the Authorised BMW Retailer for Ipswich and the surrounding area.

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PIECE TOGETHER THE PERFECT CHRISTMAS

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BMW Innovation.

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BMW XDRIVE.

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BMW partners with the Andretti Formula E team

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Where Next?

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Meet the team

Scot Grant

Head of Business

Sam Howlett

General Sales Manager

David Freeman

Aftersales Manager

Lee Cable

Parts Manager

Faye Berriman

Accountant

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Attentive service; good information; job completed promptly

Service

The service was managed in a friendly and professional manner. I Was kept informed of progress throughout.

Service

No real issues with purchasing my used BMW. Process was very smooth. The only downside is that no one from the dealership has contacted me to see if I have any issues with my purchase.

Service

Rapid response, prompt service et effective results

Service

Friendly staff,good local service.

Service

Very good communication about the problem the cost to repair and the time to do it.

Service

Polite pleasant staff and an efficient service undertaken.

Service

I had an incorrect warning on my cars roadworthy condition

Service

I had made an appointment to see the Genius but was left waiting for over 40 minutes before I left. I refused to make another appointment as there is little point. The service from his colleagues was very good otherwise the score would be lower.

Service

Had to make a further visit,as the service indicator had not been reset.

Service

I rang up to get some work done to my car and asked if there was a courtesy car and every time I ask its always no there booked up and then I receive a phone call saying there is one then I find out that it's a sold car

Service

Quick service, and friendly staff.

Service

Cant knock the service i received from the service desk. I came into Coopers Ipswich & explained that i had snapped off the valve on the rear tyre. They took the car & sorted the valve-it was the fact that i had to change the tyre that's confused me

Service

Excellent service nd information

Service

Very efficient service from the department; car was picked up and dropped off.Repair to the parking sensor was done swiftly and economically

Service

Everything that was agreed beforehand was done including timing

Service

Did what was due and warned of necsssary service items

Service

Staff were polite and informative, no unexpected surprises

Service

Kept informed and jobs done very well. Great cleaning job!

Service

Work completed almost on time (few minutes longer than expected).

Service

Relaxed wait with complete satisfaction with result.

Service
Mrs Pickering, Thank you so much for taking the time to leave us such positive feedback. Here at Cooper Ipswich we strive to deliver 5 star service everytime. Kind Regards, Scot Grant (Head of Business)

Since my purchase. I have received good service with courtesy. and found the staff professional and helpfulNever had to complain about any one instance. always satisfied.

Service
Mr Hanlon, Thank you for taking the time to leave such great feedback regarding our service department. The team really take great pleasure in delivering a premium service to all of our customer. Kind Regards, Scot Grant (Head of Business)

My car came in for a known washer fault I also experienced with my previous X3. This time I was quoted £160 for the fault to be rectified yet it was done FOC on my previous car. The charge was reduced to £100 but I'm unhappy I had to pay for the fix

Service
Mr Haste, thank you for taking the time to leave us feedback on your recent visit. The issue that was found on your X3 is a chargeable fault. As you have mentioned the team reduced the cost as a gesture of goodwill. However it was not a fault that we were able to rectify free of charge. I do hope to see you again in the future. Kind Regards, Scot Grant (Head of Business)

Pleased with car service but was not snappy with pickup to collect the car was told 3.30 but The car didn't arrive till 4.30 so four star is my decision

Service
Mr Walker, Thank you for taking the time to leave us feedback on your recent visit. Constructive comments such as yours are crucial to us when constantly striving to improve our business. Kind Regards, Scot Grant (Head of Business)

The required parts weren't in , and I wasn't told that when I dropped the car off. Then I was called to be told the rear brake pads were low , even though the car had been in a end of warranty check 5 days before and it wasn't mentioned.

Service
Mr Boyle, Thank you for taking the time to leave us feedback on your recent visit. Unfortunately we are unable to stock all of the parts we may require all of the time. We carry out the Vehicle Health Check, highlight the required work and parts then notify the customer. This sometimes means re-booking. What you have highlighted to me is that maybe we need to communicate this from the outset in a clearer fashion. Kind regards, Scot Grant (Head of Business)

Always reliable and helpful

Service
Mr Finbow, Thanks so much for the great feedback and continued business. If there is anything I can ever do to help, please let me know. Kind Regards, Scot Grant (Head of Business)

Everything was completed within time scale and courtesy car was excellent

Service

Staff are well trained and polite

Service

I was treated with upmost courtesy from start to finish

Service

Everything went to plan, from appointment time to price paid

Service

The team made it easy - I left my car, was given a very nice courtesy car to drive, my car was ready in plenty of time and it was cleaner than when I left it!.

Service

Everything was dealt with efficiently and professionally.

Service

Friendly service was provided by charlotte and i was kept informed of the progress of my vehicle.

Service

The fault was intermittent, needed parts ordered from Germany and took a long time to fix. However the service department kept us informed at each stage and were courteous and professional at all times.

Service

An efficient service, we were kept updated on progress at all times.

Service

I have always used Coopers Colchester Branch and having moved to Ipswich was a bit reluctant to change having always received good service from Colchester.The experience could not have been better, The staff were helpful and pleased to serve me.

Service

Car picked up and delivered as agreed, no fuss, no problems for me.

Service

service carried out while waited valet not that good

Service

Fixed the concern with my coolent and service however it took nearly 5 days to sort my tyres. Also the prices were far too high as opposed to other dealers..

Service

Because everything was so well explained and they (Charlotte Pugh in particular) was so accommodating. She is a real credit to the customer facing team. Everything was done as it "says on the box". Most impressed

Service

Completed required work very quickly.

Service

Everything was done as agreed when agreed.

Service

Professional and efficient service

Service

Excellent service as usual delivered by knowledgeable staff.

Service

The service it self was fine the negatives were all to do with the booking process.

Service

Good service.problem solved (Bluetooth function with iphone - needed IOS update)Hospitality (cup of tea & car wash)

Service

They picked up car for me and it came back nice and clean and all done

Service

Good service. Did a fantastic job cleaning the car. Very friendly service

Service

it met my expectation

Service

Great service and consideration. imwas guided every step of the way and felt no pressure to buy.

Sales
Mr Butcher it was a real pleasure to look after you throughout the purchase of your new BMW X5. Steve thanks you persoally for your kind feedback. Regards Scot Grant (Head of Business)

delivered as promised

Sales

Extremely good service from the sales executive, Chris Gowenlock, who was very informative as well as being a good listener. Friendly and polite too. Delivery of car fairly swift and new features shown, demonstrated and well-explained by Chris.

Sales
Mrs Oldham, Thank you for taking the time to leave us such great feedback. Chris is delighted with the comments made. We hope you enjoy every minute driving your stunning new BMW. Regards, Scot Grant (Head of Business)

Was asked to come sign the finance documents, was 2 minutes away from BMW and received a call saying the documents weren't ready to be signed. Wasted journey up there, sales assistant knew I was due to arrive moments before he called.

Sales
Mr Lopes, Thank you for taking the time to leave us feedback on your experience. Whenever there is a possible delay we always call in advance out of courtesy, however we cannot always give as much notice as we would like. If we are lucky enough to sell you another BMW in the future then hopefully there will be no reason for delay next time. Kind Regards, Scot Grant (Head of Business)

Sales person, Richard, was extremely helpful, informative and friendly.

Sales
Mr Baker, Thank you so much for leaving such great feedback about your purchase. Richard is one of our longest standing Execs and prides himself on his customer service. Regards, Scot Grant (Head of Business)

We were able to buy a new car which suits our needs at the price we wanted to pay. The salesman was friendly, courteous and knowledgable.

Sales
Mr Revill, Thank you for taking the time to leave such great feedback. Here at Ipswich BMW we pride ourselves on giving the customer the power to purchase exactly the BMW they want. We look forward to welcoming you back to the retail centre in the future. Regards Scot Grant (Head of Business)

Explained well different options to buy .

Sales

Very helpful sales man

Sales

From start to finish I was very pleased with how everything was done the salesperson was very understanding and helped us in every way possible to get us what we wanted thank you all for all the help

Sales

The salesman Chris was excellent ,he was extremely knowledgeable about all aspects of the car and provided all the necessary information in a polite and professional way.

Sales

Customer service was brilliant

Sales

The finance part of the sale was confused, wrongly presented and the understanding around the deposit was, well frustrating. Causing some level.of stress and heart ache as this is the first new car I have purchase

Sales

The salesman Steve Owen was very helpful and sympathetic to my needs. Everything was handled in a very professional way.

Sales

Due entirely to the attention and help from Richard Pye-we have known him for some years and always had excellent help and service.He is never pushy and has an easy friendly manner which suits us as customers.

Sales

I was made to feel so so welcome and was very much looked after and assisted in the whole purchase of my new car.