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ABOUT COOPER BMW Ipswich.

Cooper Ipswich is the Authorised BMW Retailer for Ipswich and the surrounding area.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Your Exclusive Invitation to the M5 BMW Roadshow Event

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Impress with the new BMW Shadow Edition

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Corporate Retailer of the Year

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BMW Approved Used Cars

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BMW Innovation.

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BMW partners with the Andretti Formula E team

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Scot Grant

Head Of Business

Sam Howlett

Sales Manager

Dan Rowland

Transaction Manager

Steve Owen

Deal Controller

Steven Bowman

New Car Sales Executive

Nicholas Thomas

Used Car Sales Executive

Rhys Candy

New Car Sales Executive

Alex Hardman

Used Car Sales Executive

Louanne Pfisterer

Used Car Sales Executive

Kris Collen

New Car Sales Executive

Louise Lucas

Sales Support

Lorna O'Leary

Receptionist

Shula Newman

Service Advisor

Alex Waters

Product Genius

David Freeman

Service Manager

Charlotte Pugh

Service Advisor

Lee Cable

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Kept me informed and car was ready when said it would be

Service

Good service, well organised

Service

All aspect great expect for position of waiting seats near automatic door and it was very cold

Service

As above also the video of job

Service

Usual excellent service but this time the wait was ridiculous, over 2.5 hours for an MOT and wash. When the car was finally ready the engineer wandered around trying to find the service assistant to hand the keys over as they had all disappeared.

Service

Very pleased with the service everyone very helpful

Service

Great work carried out by true bmw experts.

Service

very quick and efficient and all work done great communication.

Service

friendly and helpful staff

Service

Very personal service

Service

No customer service, with the amount of breakdowns the car has had. It's amazing this doesn't log with BMW. I would have expected at least a call from customer service to appolise, explain or maybe offer some form of recompense. But we've had nothing

Service

There were a few failings by BMW Cooper in Ipswich. To set the scene, this was my first appointment with this particular dealer and my car was in for an MOT. I was promised a courtesy car which was not available when I arrived, subsequently, I was un

Service

The work was completed promptly.

Service

Confident the job was done well, as usual.

Service

There were a number of issues during the sales process. I asked to meet the sales director to enable him to address the issues but he did not meet me to do so on our agreed time.Issues are still outstanding - i have an appointment on Friday 2nd Feb

Service

Polite and courteous service advisers.On time and at quote price

Service

the car was given a inspection by a BMW technician to ensure that all was satisfactory with the car

Service

Car was spotless before the service, having just been detailed. Despite requesting on the form to not clean the car, it was "washed", where "washed" mean running a hose over it and leaving a few scratches on the bonnet. I had to chase progress too

Service

Would have been higher but had to leave car overnight as it was not ready.Also having paid for floor mats they forgot to fit them.

Service

Booking easy, arrival easy, courtesy car easy, pick up easy.

Service

happy

Service

I’ve already given feedback via the Inchcape survey to say that I thought the whole affair was a bit ‘sloppy’ compared with my previous experiences at that dealership. I had to wait 1hr after the agreed time.

Service

Friendly and efficient. Went extra mile to program radio and Sat Nav upon request.

Service

ease of booking, clarity on charges, very good service

Service

as above

Service

Everything we needed was done well and efficiently

Service

Everything was completed on time and I received updates on progress. However, when I picked up the vehicle the Service Monitor had not been reset and the battery was flat.

Service

I was suppported by staff in making decisions about my future car use.

Service

Ease of booking appointmentPleasantness of staff Great courtesy car availability

Service

Sales staff fantastic and very proactive, helpful and professional. Sadly let down by the service team but happy to take ownership to resolve issues

Service

Again very helpful and responsive to requirements

Service

As above, car collected and returned, work done very efficient.

Service

SImple service, but kept informed of progress, ready when required, courtesy car available etc.

Service

Rear wiper blade not changed

Service

The repair done was well completed and I’m sure no more issues will arise from it now

Service

The job done properly and on time.

Service

Polite and helpful attitude of receptionist. Work completed well within estimated time.

Service

Friendly and prompt service

Service

Can’t do enough to help out

Service

Car was cleaned after service and loan car provided at no cost

Service

I had a clear set of criteria for my new car. The sales team were flexible and I ended up buying a car which exceeded my expectations. I was dinged for a bit more money but I felt that the offer was attractive and worth taking.

Service

Always get good service. A couple of months ago, I had a concern about hearing a loud noise whilst I was driving along at 30 mph; it sounded like a spring. Went straight to Cooper's Ipswich who put it on a ramp and had a look. Confirmed all OK.

Service

Cooper Ipswich are a very efficient dealership, I am greeted promptly by a friendly team who are happy to help and make my experience stress-free. The whole team are consistent on every visit and I appreciate the use of a courtesy vehicle.

Service

see above

Service

I received a text confirming the work on my car was complete and that a courtesy valet would be finished in 20 mins. I arrived 50 mins later and it was not ready. I returned an hour later but after a further wait, l had to leave without my keys

Service

Ready on time and car cleaned before return.

Service

Well organised and very informative.

Service

No complaints

Service

Excellent service from Shula Newman.Victoria(Vicky) also deserves a mention as I also spoke to her recently, and many times in the past. Her knowledge of BMW cars is outstanding.

Service

Service was prompt and customer care was good.

Service

Service was great staff friendly.

Service

great service

Service

Work required completed on time and as required.

Service

well looked after, and car was spotless when returned

Service

Top service from start till the finish. Very attentive to the details.

Service

Serviced in the time agreed, staff kept me updated and the car was nicely cleaned after

Service

Helpful

Service

Smooth & friendly service

Service

Welcoming staff, prompt service, value for money, car valet.

Service

Very attentive service

Service

Greeted by friendly staff, everything about the process was explained to me in a clear professional manner. Very professional

Service

Nothing to fault it

Service

Everyone worked hard to meet our requirements and kept us informed of progress, even as a few IT problems arose

Sales

Very keen to assist, a pleasure to deal with. Also maintained effective communication about progress.

Sales

A few hiccups along the way but good service overall

Sales

Plea ty of information - just enough to get us going. Plus a follow up session to come.

Sales

Looked after really well,good coffee. Everything explained well.

Sales

Extremely satisfied.

Sales

First class people. Louanne (now on maternity leave) made the whole experience simple and smooth.

Sales

I was made to feel welcome. I wasn't rushed and the staff listened to everything I said. The salesman was very easy to deal with and pleased to chat to.

Sales

Two minor issues were dealt with immediately.

Sales

I am very happy with the whole experience. I’ve also get a call after getting the car from Richard, to make sure everything is ok and happy to help with any questions I should have.

Sales

Delivery date changed twice.

Sales

Car was delivered in a timely manner, well prep'd.

Sales

see above

Sales

Attentive and polite staff

Sales

Good overall experience, including taking into account my last minute changes.

Sales

Can't fault the whole process and it was quick and the car is perfect. Anybody looking to buy a car can't go wrong with using the BMW whole package with finance and insurance

Sales
Thank you for the glowing feedback Ms Davis, its great to hear you enjoyed your purchase experience so much.

Everything was carried out efficiently and politely

Sales
Thank you for taking the time to leave us feedback on your experience.

Everyone at the showroom bent over backwards to make us feel very special

Sales
Customer service is our No1 priority, so it is always so good to hear that people have experienced it to the fullest!

Kristofor was very patient and made the deal work for me in terms of finance and the colour of the car! At the handover, he went above and beyond the expectations ensuring I was happy driving my new car.

Sales
In Ipswich the entire experience is all about ensuring the customer is at the centre of everything we do. Its so good to hear customers feel that, and enjoy the process so much.