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ABOUT COOPER BMW Ipswich.

Cooper Ipswich is the Authorised BMW Retailer for Ipswich and the surrounding area.

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5 SERIES vs E-CLASS vs XF - WHICH IS BEST?

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CORPORATE RETAILER OF THE YEAR

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW Innovation.

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BMW partners with the Andretti Formula E team

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Scot Grant

Head Of Business

Sam Howlett

Sales Manager

Dan Rowland

Transaction Manager

Steve Owen

Deal Controller

Steven Bowman

Sales Executive

Nicholas Thomas

Sales Executive

Rhys Candy

Sales Executive

Kiaran Ramirez

Sales Executive

Alex Hardman

Sales Executive

Callum Gair

Sales Executive

Kris Collins

Sales Executive

Louise Lucas

Sales Support

David Freeman

Service Manager

Lorna O'Leary

Receptionist

Shula Newman

Service Advisor

Charlotte Pugh

Service Advisor

Victoria Binnington

Service Advisor

Lee Cable

Parts Manager

Faye Berriman

Accountant

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Make appointment about a month in advance, rec'd call day earlier advising of time for collecting car, got to 1pm and car still not collected - rang and was advised service had been cancelled - not by me! My service was squeezed but what quality?

Service

Attentive service, kept up to date and car delivered back on time.

Service

Victoria was good but little else. The car came back filthy and had to be cleaned. The number plate then fell off . When the number plate was redone the drivers seat was then filthy. Also the windscreen wash now barely works.

Service

Friendly staff, ease of booking, everything was completed in time

Service

I had my car booked in for my service and they did it efficiently. Kept me informed by text and phone of the progress.

Service

Victoria and extremely helpful and knowledgeable ensuring I was up to date on service. Thank you

Service

Victoria at Coopers Ipswich listens to my requirements, goes to great lengths to ensure that I am made aware of the work that needs to be undertaken when my X3 is serviced and keeps me informed of progress. The recall work was also carried out.

Service

It is often when things go wrong - when you appreciate the extra help the staff at BMW cooper do. Even though I arrived before the opening time - they opened the doors and let me in the warm ,made me a coffee - and the car was serviced perfectly.

Service

No complaints at all

Service

All went as planned and good communications/ courtesy car/driver

Service

Car taken in by AA home recovery due to corroded front n/s brake and both front brakes replaced. Delivered to me but within 10 miles WARNING LIGHTS indicated brake problem with bright red symbols. Am now reporting this for further action.

Service

Helpful and easy service throughout

Service

Service reception staff very professional. Car delivered back to my home address, good service

Service

Great team, very helpful

Service

the advice from Victoria Binninton was excellent

Service

Prompt, efficient helpful service

Service

Very happy with the booking process and the service on arrival and collection of my vehicle. Very helpful service representative.

Service

No problems encountered during the visir

Service

The car was collected and returned, washed and serviced and the service advisor was courteous and informative.

Service

Garage great, booking service through a call centre less so, as we had some specific requests which someone "on the ground" could have dealt with better

Service

Excellent polite and timely service. Details explained clearly and the service was completed as per the time frame.

Service

Warranty work on X4, car and valet provided.good all round service.

Service

Wasn't particularly impressed to be given a mini as a loan car. The person who handed the car over didn't tell me whether the car was petrol or diesel or where all the controls were which given is never driven a mini before was a bit off

Service

Everything was good from the start and the end for when I had to pick my car up

Service

Work carried on on time and to price quoted.

Service

Following a less than satisfactory previous visit, every effort was made to do what was needed in an impeccable manner - super service, thanks to Victoria on the BMW service desk

Service

Always make me feel welcome

Service

The staff are well trained and very explicit in their dealings with customers.

Service
Thank you for the great feedback Des, we always enjoy looking after you. Regards, Scot.

Fantastic service from Shula

Service
Thank you for the kind comments Mr Quinnell. We look forward to seeing you soon.

I was satisified with the servicing but i was disappointed with the cleaning. I found the interior of the car especially the leather seat in the back was not cleaned. It still had dust particles on the seat. Also the boot space was not cleaned

Service
As part of our service we give all cars a complimentary service wash. If you would like a full valet on your next visit, please let us know and we would be happy to make arrangements.

I was informed car would be required for one day, this extended to three days. After receiving some damage while on their premises but this was rectified at no cost to me.

Service

The car was recovered to Cooper Ipswich early afternoon and was reviewed and required parts were ordered that same day. We were impressed with the speed it was dealt with.

Service

Quick, efficient, worked whilst I waited - good facilities

Service

Person who collected and delivered my car back was helpful , personable and informative

Service

Pleasant experience. Shula was friendly and got things done. The work was performed to a good standard and the bill accurate.

Service

Ease of booking. Dealt with quickly and efficiently on arrival by Victoria in Service department. Car ready when expected and returned valeted.

Service

Car serviced promptly and returned clean and on schedule. Excellent coffee and biscuits provided while waiting.

Service

Excellent customer service from Victoria as usual. Loan car prepped and ready.

Service

The service & staff were friendly and professional. However a very strong and lingering deodoriser was used by the car cleaner which meant I had to drive with the windows open to try and remove the smell. Suggest the deodoriser is offered as optional

Service

I could have put completely satisfied but the valet was not good . As if it was done in a haste. I can distinguish what a proper handwashed car.

Service

Very understanding when explaining how it all works

Service

Staff were very helpful and kept me updated on progress of the service an repair.

Service

Very polite and professionally done, a smile always greets you,

Service

Good feedback from the CS team, professional manner

Service

Everything went to plan

Service

Although I was without my vehicle for 3 weeks this was simply due to delays in getting parts through. I was taken care of, informed throughout and had a 5 series from Enterprise in the meantime so I am happy.

Service

Because the car was looked after and the staff were very helpful.

Service

Excellent service, friendly and professional staff. Keep me informed of progress.

Service

Satisfied with the service, picked up from my work which suit me, thought it was expensive for an oil change , I'm sure if you didn't charge so much more customer's would stay and you would have more business.

Service

Was told would be able to pick later in the afternoon, but when informed that it was ready it was too late to get a lift to pick up.

Service

Everything was done as agreed and completed on time.

Service

Apart from the time it took to get the car they had sold me, and then not able to get it. I was fully satisfied.However still waiting for reversing sensers to be fitted

Sales

Letter sent to MD giving my praise for the service through the buying and post sale time.

Sales

There were a number of difficulties throughout. Sale felt very pressured-I had gone in only for a test drive, and sales person Steve did not listen to my views when I said I needed time to think about it. Afterwards I felt troubled and dissatisfied

Sales

great personal service and a long time spent listening and trying to accommodate my needs

Sales

Mr Bowman did everything he could to get me a good deal and ensure everything went smoothly.

Sales
Its great to hear you enjoyed your experience at Ipswich BMW. Steve really apprecioated the kind comments.

Everything pretty much ran smoothly with the only complication being on my part

Sales

Our salesperson Nick was extremely attentive. Not pushy - very helpful.

Sales
Thank you for the positive feedback. Nick is our Senior Sales Specialist, and really appreciates the comments.

I have to remove .4 for the lack of brochures these days. It is so much easier to read all about it than scroll down a screen

Sales

Sales people very welcoming

Sales

Alex hardman of Ipswich BMW cooper was brilliant and helped with everything

Sales
Its brilliant to hear you enjoyed your experience so much. Alex thanks you for the kind comments.

Kristofer very helpful

Sales

I did get a satisfaction call from a lady and I mentioned that I would like a booklet covering the navigation system. It was mentioned in the hand book that one was available. To date I have not received one.

Sales

Was kept well informed throughout the entire process. Very professional and very happy with the car.

Sales

Good interaction with sales staff. Discussion of options and deals available. Able to purchase the model I wanted

Sales

The service was efficient and very polite. Customer parking difficult at times.

Sales

Sales advisor was very good and attentive to our needs

Sales

As always BMW have designed an excellent car.

Sales

Very professional service especially Alex and James

Sales

Kris Collen was a pleasure to deal with. Very efficient and helpful.

Sales

Excellent service

Sales

Too many people were involved. At some stage I felt that satisfaction of BMW sales objectives were the highest priority, not satisfying my needs. I ended up committing to a car that was not what I wanted. In the end it was changed. Not enough chara