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ABOUT COOPER BMW Ipswich.

Cooper Ipswich is the Authorised BMW Retailer for Ipswich and the surrounding area.

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5 SERIES vs E-CLASS vs XF - WHICH IS BEST?

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW Innovation.

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BMW partners with the Andretti Formula E team

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Scot Grant

Head of Business

Sam Howlett

General Sales Manager

David Freeman

Aftersales Manager

Lee Cable

Parts Manager

Faye Berriman

Accountant

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything was good from the start and the end for when I had to pick my car up

Service

Hire car was not what was I was told I would receive. Receptionist was condescending and the issue that the car went in for has returned less than a week later.

Service

Following a less than satisfactory previous visit, every effort was made to do what was needed in an impeccable manner - super service, thanks to Victoria on the BMW service desk

Service

Work carried on on time and to price quoted.

Service

Always make me feel welcome

Service

The staff are well trained and very explicit in their dealings with customers.

Service
Thank you for the great feedback Des, we always enjoy looking after you. Regards, Scot.

Fantastic service from Shula

Service
Thank you for the kind comments Mr Quinnell. We look forward to seeing you soon.

I was satisified with the servicing but i was disappointed with the cleaning. I found the interior of the car especially the leather seat in the back was not cleaned. It still had dust particles on the seat. Also the boot space was not cleaned

Service
As part of our service we give all cars a complimentary service wash. If you would like a full valet on your next visit, please let us know and we would be happy to make arrangements.

I was informed car would be required for one day, this extended to three days. After receiving some damage while on their premises but this was rectified at no cost to me.

Service

The car was recovered to Cooper Ipswich early afternoon and was reviewed and required parts were ordered that same day. We were impressed with the speed it was dealt with.

Service

Quick, efficient, worked whilst I waited - good facilities

Service

Person who collected and delivered my car back was helpful , personable and informative

Service

Pleasant experience. Shula was friendly and got things done. The work was performed to a good standard and the bill accurate.

Service

Car serviced promptly and returned clean and on schedule. Excellent coffee and biscuits provided while waiting.

Service

Ease of booking. Dealt with quickly and efficiently on arrival by Victoria in Service department. Car ready when expected and returned valeted.

Service

Excellent customer service from Victoria as usual. Loan car prepped and ready.

Service

The service & staff were friendly and professional. However a very strong and lingering deodoriser was used by the car cleaner which meant I had to drive with the windows open to try and remove the smell. Suggest the deodoriser is offered as optional

Service

I could have put completely satisfied but the valet was not good . As if it was done in a haste. I can distinguish what a proper handwashed car.

Service

Very understanding when explaining how it all works

Service

Staff were very helpful and kept me updated on progress of the service an repair.

Service

Very polite and professionally done, a smile always greets you,

Service

Good feedback from the CS team, professional manner

Service

Everything went to plan

Service

Although I was without my vehicle for 3 weeks this was simply due to delays in getting parts through. I was taken care of, informed throughout and had a 5 series from Enterprise in the meantime so I am happy.

Service

Because the car was looked after and the staff were very helpful.

Service

Satisfied with the service, picked up from my work which suit me, thought it was expensive for an oil change , I'm sure if you didn't charge so much more customer's would stay and you would have more business.

Service

Excellent service, friendly and professional staff. Keep me informed of progress.

Service

Was told would be able to pick later in the afternoon, but when informed that it was ready it was too late to get a lift to pick up.

Service

Everything was done as agreed and completed on time.

Service

After booking in online I was met with my details and asked whether I would like a coffee and read the papers while the work was carried out.

Service

Top service well looked after

Service

For the first time I was not offered a cup of coffee, hence the not completely satisfied.

Service

Trim on the inside of the door tread came back damaged.

Service

Reception staff very pleasant, customer service staff very helpful.

Service

simple breakdowns you have to pay 95 pound when its common faulf

Service

Excellent service by well informed staff. work to a high standard completed on time. Invoicing correct and BMW club discount appreciated. Car washed and vac'ed out before return.Thank you again Ipswich and especially Victoria Binnington

Service

Collection and delivery of vehicle were on-time. Staff at dealership were helpful when queries were raised

Service

Prompt and efficient reception followed by on time service.

Service

Repairs done very good, booking efficient nd interaction good. However we did flag that the car was unlder warranty but this was not noted as we were attempted to be charged. Also advised we needed new tyres on a car we purchased three months ago

Service

Initial reason for car needing repair was sorted but car returned with warning light in display which meant I had to book the car in again. Don't understand why this was not noticed by yourselves.

Service

Great serviceArranged replacement serviceUnderstanding since I was not able to collect the car on Friday

Service

Mr Bowman did everything he could to get me a good deal and ensure everything went smoothly.

Sales
Its great to hear you enjoyed your experience at Ipswich BMW. Steve really apprecioated the kind comments.

Everything pretty much ran smoothly with the only complication being on my part

Sales

Our salesperson Nick was extremely attentive. Not pushy - very helpful.

Sales
Thank you for the positive feedback. Nick is our Senior Sales Specialist, and really appreciates the comments.

I have to remove .4 for the lack of brochures these days. It is so much easier to read all about it than scroll down a screen

Sales

Alex hardman of Ipswich BMW cooper was brilliant and helped with everything

Sales
Its brilliant to hear you enjoyed your experience so much. Alex thanks you for the kind comments.

Sales people very welcoming

Sales

I did get a satisfaction call from a lady and I mentioned that I would like a booklet covering the navigation system. It was mentioned in the hand book that one was available. To date I have not received one.

Sales

Kristofer very helpful

Sales

Was kept well informed throughout the entire process. Very professional and very happy with the car.

Sales

Good interaction with sales staff. Discussion of options and deals available. Able to purchase the model I wanted

Sales

The service was efficient and very polite. Customer parking difficult at times.

Sales

Sales advisor was very good and attentive to our needs

Sales

As always BMW have designed an excellent car.

Sales

Kris Collen was a pleasure to deal with. Very efficient and helpful.

Sales

Very professional service especially Alex and James

Sales

Excellent service

Sales

Too many people were involved. At some stage I felt that satisfaction of BMW sales objectives were the highest priority, not satisfying my needs. I ended up committing to a car that was not what I wanted. In the end it was changed. Not enough chara

Sales

First class service from star to finish by Richard Pye. So helpful in every way and was not a pushy salesman which would have put me off.

Sales

Staff friendly and knowledgable and we were well looked after. Nothing was too much trouble.

Sales

I have trust and confidence in the Sales Executive, Richard Pye, and find reassuring the way he goes about his business. He gives adequate time to the client to ensure they are comfortable throughout the process and that he is not just making a sale.

Sales

All staff friendly and helpful

Sales

From start to finish the service was excellent. Richard and James did a very good job and I thought it was a very good deal!

Sales

Very happy with customer service from Steve Owen but a little disappointed that the 1st car he sold me was sold to someone else!