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ABOUT COOPER BMW Ipswich.

Cooper Ipswich is the Authorised BMW Retailer for Ipswich and the surrounding area.

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BMW xDrive

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BMW APPROVED USED CARS.

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Meet the team

Head of Business

Ali May-Khalil

Head of Business
  • Years at the dealership 1
  • Years in the industry 18
  • Department All
  • Hobbies Football, Reading and going to the Gym

Sam Howlett

General Sales Manager

David Freeman

Aftersales Manager

Lee Cable

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Only problem was I had to wait 20 mins to get my car back

Service

Wasn't sure of progress on the first day and had to call twice to see if car ready for collection or needed to be kept.

Service

As always, I received excellent and friendly service from everyone I engaged with during my time at Coopers.

Service

Car was serviced as requested and was not cleaned as requested. Coopers did as requested so cannot ask for more than that can you.

Service

My X3 was serviced as agreed with excellent and helpful customer service

Service

Outstanding, quick and efficient service. From supplying a replacement car to transporting my car back to coopers Ipswich and repairing my wheel. Nothing to fault.

Service

Very efficient and professional

Service

service was 10/10 and faultless, extra days wait for wrong tyre was only negative.

Service

The service indicator in my car was not result - resulting in a 16 mile round-trip to sort.

Service

The staff were helpful and arranged everything to ensure I was able to get a hire car while the work was done

Service

Because I was very satisfied with the service

Service

I would have been completely satisfied had the repair not taken longer than expected. However regular updates were given and I was kept fully informed.

Service

Much improved service experience compared to my last visit during 2015

Service

Very good service and answered my questions

Service

The attention to detail is impeccable, the level of customer facing service is equally impeccable but informal as we are regular buyers of BMW. Nothing is omitted in terms of courtesy, politeness, information and support.

Service

I took my car in for recall work on a Saturday morning, where I was informed that a service was also due. I am pleased to say that both the recall work + the service was carried out on the Saturday.

Service

A long wait at customer services. Did not return call when I phoned with an enquiry, more than once.

Service

I callled to ask if they could check a fuse for me as my rear wiper had packed up, the mechanic came in took my key less than five minutes later. He returned said new motor needed £300 plus. Time wise impossible to walk, check, walk back? Not happy..

Service

very helpful with booking and informative when work completed

Service

The order was processed very rapidly and an appointment was made in two days time. Attention was received immediately at the appointment and the w3ork completed very satisfactorily.

Service

We had a problem with a run flat tyre.The service took the details and very quickly sorted a new tyre. The receptionist Lorna is always helpful and offers coffee.

Service

No complaints at all. But I don't know how good the actual 'service' was. Not sure how you demonstrate this.

Service

Car collected from home, all expected work done, I was kept informed of progress and the car was delivered back clean.

Service

Work was done to a high standard and ahead of time

Service

The team at Ipswich are always helpful, and the relatively minor items that I needed fixing were done efficiently. The vehicle was clean and ready at the arranged time for my collection.

Service

Dealer didn't phone to confirm the work was complete. Estimate for one minor fault repair exceeded

Service

Good service but expensive

Service

customer service said they would ring back but never did, had to ring loads of time about my car. As a BMW service center most problems must be the same but takes then so long to find the answer. Your suppose to be the Specialist..

Service

Friendly staff. Great and quick service.

Service

Replacement tyre to match others on car ordered and fitted in timely manner and I was advised of progress by phone.

Service

Completed in time, friendly & competent staff, no nasty surprises

Service

From my first BMW, TDX911X to my present, AY14VKG and the 10 in between (all bought from BMW in Ipswich from Stocks to Coopers), they rated near the top end. This time they listened to my request for a large courtesy car and gave me an X6 for the day

Service

I was very impressed with the way that my problem was efficiently and speedily dealt with, with the collection of my car from home on a transporter and taking it to Coopers Ipswich. The problem was then dealt with.

Service

Excellent service. Victoria was very professional and clearly knew her job with a refreshing knowledge of cars.

Service

Car went for repair that was agreed on at purchase, car returned, no repair done and told that salesman could not remember ever saying it would be done. Also, have been left waiting for call back for 30mins whilst on side of road, whilst prob with c

Service

Second time of visiting within 2 weeks. Both myself and my wife had our cars in for service and repair. Really glad we had Victiria on the desk. She has a great attitude and a brilliant knowledge of cars. Fantastic service from a professional team.

Service

Very helpful did everything they said they would kept me informed

Service

Timely service: polite and informative staff. No quibbles at all.

Service

Good service, knowledgeable and helpful staff

Service

Contacted Paul Thompson reference a tiny corrosion patch on an otherwise beautiful 630i Sport. He promptly arranged the approved repair paintshop. I'm a BMW enthusiast and the standard of the repair work was impressive. I'm a truly delighted customer

Service

Michelle was excellent, knowledgeable and customer centric

Service

Can't be faulted

Service

I Came into the showroom and was quickly looked after

Service

Everything went smoothly and professionally. Very pleasant Service Agent. But still have niggly rubbing noise which workshop seem unable to hear!

Service

I was kept well informed of situation by Victoria at all times

Service

good service, polite knowledgeable staff. Cannot give completely satisfied as price is outrageous.

Service

Very quickly confirmed that the corrosion on my alloy wheels was covered under warranty. New wheels fitten within 4 days - excellent

Service

SIlly, avoidable delays and inconvenience over simple fix/repair. Confusion, poor communication, lack of urgency to get me my car back until very end.

Service

Car picked up and returned by Coopers cleaned and valeted

Service

i had to continually chase for updates and progress and felt like I was doing you a favour by giving you time to deal with the issue. Upon completion of works given my complaints to Sam no one has called to see if I am happy with works

Service

My car was meant to be valeted whilst it was in for service but, although the outside of the car seemed to have been cleaned, it wasn't polished and hadn't been hoovered properly inside and also the surfaces inside the car hadn't been cleaned at all.

Service

Was called to go in 10 mins early but when arrived no one knew why - appointment still took a fair amount of time, but was kept informed.Parking when arriving on site was very poor - no free spaces, I had to "leave" the car around the back.

Service

I am still concerned that the battery might be damaged from a previous fault, but it was not replaced under warranty.

Service

communication good, service good. Pricey - particularly for the air conditioning service

Service

Hassle free and efficient service

Service

Solved the main problem, and identified two other issues that required attention.

Service

Great experience and service from Jamie and his colleagues.

Service

My car was booked in for an MOT, when this was completed the wrong date was put on certificate, so another appointment had to be made to retest as they said it could not be done again without a full retest. Second time got the date wrong again!

Service

Disappointed to have had to pay for two sets of diagnostic charges for water and oil leaks, when both diagnosis were completed within 1hour. Advice for repair of oil leaks considerably expensive, need for replacement major parts not well justified.

Service

Always helpful, polite

Service

The service and attention to detail was greatI really like the video they send you prior to your appointment regarding the car you have an interesting in/buying

Sales

Everything was done smoothly and professional and was very satisfied by the sales person Steve

Sales

Completely satisfied

Sales

I could not praise them enough for the way they were able to complete the transaction in such a short time. In just 2.5 days.

Sales

Finance docs only received 2 days before collection, confusion over length of term and rate, meant very stressful day before collection, arguing over whether the deal was correct or not.

Sales

The service was excellent and very professional. I was always informed on the progress of my car being built and when I could exspect delivery.

Sales

I would be completely satisfied had I received the BMW pen that I requested and was agreed would be supplied at the time I agreed to buy the car (on the 18th March). Surely it doesn't take more than 4 weeks to supply a pen!

Sales

Really enjoying the car, been fantastic big thank you to Jamie and for all his help. Would like maybe an X5 next time ;) Thank you to the staff also who helped us.

Sales

Was very satisfied with communication and made sure everything was ok with car

Sales

I have given this rating rather than completely satisfied because I felt at the handover some parts of the process were a bit slow and other parts were a bit too quick

Sales

I found the discussion regarding financial arrangements slightly confusing

Sales

Overall I had very good service. The dealership struggled to arrange a test drive in an M6 but eventually sorted something out.

Sales

A bit rushed to try and get the deal done in march and a mistake was made on the contract so there was a mad panic before being able to pick the car up on the morning I was due to collect the car.

Sales

Very helpful service by Dale Wilcock at Cooper Ipswich and all the team. This the fourth car (7th BMW in total) I have bought from them and I am constantly happy by the service from all of the team.

Sales

Really good experience, Jamie (sales) was brilliant. He has been so helpful all the way through. Got us a great car and great deal. Will be coming back certainly. Management team were very polite also. Thank you again Cooper Ipswich

Sales

Enjoyed the process, Jamie was great.

Sales

All dealings very professional

Sales

Great service.

Sales

Jamie was great helped us in every way.