Very good communication and excellent customer care from Alf Percival and Victoria.
I told the garage the rubber strip at the base of the windscreen was coming away and booked the car in primarily for this reason. The work was not completed as the part was not in stock even though the repair was scheduled. A 2nd visit is now needed!
Once again unbelievable first class service
The only hitch was that the Courtesy Car was not ready, but a lift into Town was quite acceptable to me.
We had a bit an issue afterwards this was sorted out.
The experience that I had to get to a satisfactory solution to the problem I had with my Navigation system was not what I expected from BMW. Especially when I had purchased two new cars without part exchange from the dealership.
The centre left some marks on the dashboard when they fitted the airbag.
I was quite impressed that I was acknowledged by the staff.
The cleaning of the vehicle could be better. There was a delay with the repair been completed.
They did very well
They were perfect.
Spring Service. Was not cleaned to BMW standard
still an ongoing issue.
No loan car available
some work quoted was more expensive than expected. took to a non bmw centre who carried out the repair much cheaper.
The courtesy cars could be better and less basic.
reason the 1st fault was not sorted.the 2 fault was not checked till after i came to pick up the car
Happy with the centre.
Scott is a lovely fellow.
they took it in for air bag recall, and the fault is still there.
Good, but however, I had to load the shopping in the car myself and I am a motability customer. They had given me a lift to the supermarket.
Very professional service
The service was very good.
I was very pleased to have the check and was very impressed with the standard of car wash and carpet clean afterwards
The wait while the work was done (prior booking and very straightforward work) took far too long - over 2.5 hours. The work was to change my winter to summer rims and nobody ever told me when to expect back the winter rims which I store!!
Collection and delivery service is good
It was pretty good.
Please see my emails or contact me for a copy
There is still some work to be finished