Good service.problem solved (Bluetooth function with iphone - needed IOS update)Hospitality (cup of tea & car wash)
They picked up car for me and it came back nice and clean and all done
Good service. Did a fantastic job cleaning the car. Very friendly service
it met my expectation
All very efficient. No problems.
Everything I needed was done. it was only a MOT test plus a aircon refresh, but they also threw in a health check plus cleaned the car inside and out!
You scratched my car
Tried to charge different price than quote. Card machine did not work. Car was returned with all settings changed.
I could not fault the experience
We were treated curteously and efficiently and were offered a good deal on our chosen car.
Excellent customer service and I can forgive the half empty bottle of coke in the footwell
Everything was done as planned. The staff were courteous, infomative and helpful
Could not ask for more
All my expectations were met
I cannot fault the service from the initial contact to receiving the car back serviced and valeted. I am very impressed with the collection and delivery service, one of the reasons I always choose BMW.
Nothing was too much trouble and my requests were dealt with efficiently
Victoria was super efficient and polite as ever. Everything arranged and completed in good time.
Very efficient as always.
Found a plastic clip in the footwell
Prompt service, friendly helpful staff
Cooper dealt with my issue in an excellent manner
We have been waiting 6 months for a seat cover. Every time we phone to chase we are told 'its on its way' when eventually it arrived & we arrived at garage it was wrong cover and the parking sensors we needed changing were the wrong colour!
Friendly Helpful Staff. Kept me informed and picked my vehicle up when I was told I could without any delay and the car was nicely cleaned aswell.
Service advisor V Binnington and service manager were very helpful contacting Cooper's Norwich where I purchased car. Discovering the fault in wiring route of convertible roof causing damage to paintwork. She promptly booked repair & courtesy car.
From start to finish a very smooth process
It was a service so not much interaction
Failed to collect my car on the day agreed, having to phone the garage to ask why this happened, 4 days later!!
Quick thorough service, repairs completed and updated at all stages
Everything was very good except for the end of service car wash. Whilst the car had been 'washed' there were still a lot of dead insects on the front grill and bodywork of the car. This was annoying and spoilt the overall experience.
Service etc was very good - however the advisor did not inform me of a minor issue which was on the service sheet and as a result was priced as a separate job.
I do not feel that the mechanical fault has been fully explained to me - just that on a less than 3 year old BMW this is unusual. The email I requested following my visit to the garage reports that the noise is still present following the work done.
friendly and top class service
Efficient, knowledgable service
Efficient and ready on time
I could find no fault.
Victoria Binningtom was fantastic and the staff that cleaned my car. I was made to feel really important to them despite clearly being busy with many other BMW service customers.
Disappointing to know that the BMW just out of a short 3 year warranty is unreliable.
I found the staff on the service desk unfriendly and totally matter of fact even me being there an annoyance.
efficient and courteous
Each time I go into service I am recognised which gives that personal touch and makes me feel like a valuable service customer
Regrettably the repair couldn't be done in one day. Overall however, excellent service and I was well looked after.
I found Coopers a very efficient company to deal with, the staff were very polite and my car was dealt with very quickly
Very pleased with Receptionists, had to work very hard, only one person on Service. Lots of customers, but no support - sales people just seem to watch customers getting frustrated waiting , but no help- sales only want the sale, nothing else!
All went as promised.
Everyone was very helpful and polite. The quality of the courtesy car was a very nice car.
All aspects covered and timing of completion maintained
brilliant staff + job well done
Nobody ever contacts you, on what's happening.
Was not told that there was a recall on my car except if it went wrong/broke. Unit was replaced but not done correctly. Had to take it back the following day but there were no cars available and told to come back later. I as not happy. No space left.
solved problem promptly
Everything was dealt with swiftly whilst always ensuring that my expectations were managed and met.
very good service especially from Victoria
Efficient and polite service, finished on time.
The salesman Steve Owen was very helpful and sympathetic to my needs. Everything was handled in a very professional way.
Due entirely to the attention and help from Richard Pye-we have known him for some years and always had excellent help and service.He is never pushy and has an easy friendly manner which suits us as customers.
I was made to feel so so welcome and was very much looked after and assisted in the whole purchase of my new car.
Overal it was satisfactory. I do think being a women on her own you are not given all the facts about this so called 'deal'. A man would know what questions to ask whereas I have no idea!! I went from the appointment on Sunday to taking delv. Saturda
Very helpful, friendly and accommodating.
We were very satisfied with the service we received, handled by Steven Bowman exceptionally well.
The salesman (Steve Bowman) was very attentive and friendly and helped a lot. Sadly he was let down by the valet service because my NEW car was delivered to me scratched and dirty (in places). Steve sorted this out the the scratches were repaired.
All the staff were very attentive, in particular Richard, but was not pushy.
The salesman was particularly helpful in assisting us with our choice of vehicle and showed great knowledge of the cars which would best meet our needs.
pleasant efficient friendly salesman
The staff were very friendly and helpful.
Misinformation given regarding tyres. Told they would be run flats and they were not
Superb customer service from Steve Owen and his team.
Prompt courteous service
All very efficient and the sales team friendly and helpful