Loading...

ABOUT COOPER BMW Ipswich.

Cooper Ipswich is the Authorised BMW Retailer for Ipswich and the surrounding area.

Contact Us

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

WHAT A DIFFERENCE A DAY MAKES.

Read

Your Exclusive Invitation to the M5 BMW Roadshow Event

Read

Impress with the new BMW Shadow Edition

Read

The BMW Lower Emissions Allowance.

Read

5 SERIES vs E-CLASS vs XF - WHICH IS BEST?

Read

Corporate Retailer of the Year

Read

BMW i3 Service Inclusive

Read

BMW Approved Used Cars

Read

BMW Innovation.

Read

BMW partners with the Andretti Formula E team

Read

Where Next?

Read

ROAD TAX CHANGES 01/04/2017

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Scot Grant

Head Of Business

Sam Howlett

Sales Manager

Dan Rowland

Transaction Manager

Steve Owen

Deal Controller

Steven Bowman

New Car Sales Executive

Nicholas Thomas

Used Car Sales Executive

Rhys Candy

New Car Sales Executive

Alex Hardman

Used Car Sales Executive

Louanne Pfisterer

Used Car Sales Executive

Kris Collen

New Car Sales Executive

Louise Lucas

Sales Support

Lorna O'Leary

Receptionist

Shula Newman

Service Advisor

Alex Waters

Product Genius

David Freeman

Service Manager

Charlotte Pugh

Service Advisor

Lee Cable

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

There were no problems with my visit.

Service

The response would've been completely satisfied, but I had to return the car for a small corrective action. This is not a complaint as the problem was corrected immediately. Charlotte Pugh was courteous, friendly & professional throughout the visit.

Service

The service is always prompt and courteous. The agent was very helpful and was willing to accommodate requests. My wife has a mobility scooter and he encouraged me to bring it to the showroom to confirm that it would fit into the boot of the car.

Service

Great but pricey

Service

Completely satisfied!

Service

came in for a safety check and they did the work and washed the car while i waited

Service

Again professional and always putting customer first

Service

Service staff were great...but on each visit the wait to be seen is longer than I would expect.

Service

Mot test carried out quickly with a nice video of underneath the vehicle,and transport provided both ways to my home

Service

All went well, slightly late being collected in the afternoon but it was also an exceptional traffic day locally.

Service

Managed to get a courtesy car and the repair was done in time as stated.

Service

I have found the customer service from start to finish very slack and expect a lot more from a premium car manufacturer.

Service

Customer service was fine.

Service

I was sent a text message to collect my car after a software upgrade, which was combined with a service. When I arrived at the to collect my the garage was closed and it took a long time to get it released by the sales staff, who were still on site.

Service

Service team were all very helpful.

Service

The service was very well handled by Shula.However you still refer to me as Mrs Haslam not Mr

Service

Cooper ipswich is responsive, friendly and accommodating

Service

Squeaky brake "not found", but still there.Car asked to be available lunchtime. , but it was after lunch time before it was ready.Not convinced problem has been located re overheating as vehicle's fan has been running when engine switched off

Service

All done with out any issuse

Service

Having had BMW's for over 30 years they are cars one can recommend!

Service

I was pleased with the courtesy and efficiency offered. The process was seamless and I was kept updated on its progress.

Service

Communications from the customer service advisor was initially poor, until the manager intervened.

Service

Service staff were charming but premises was cramped and a serious lack of parking.While waiting, I tried to talk to a BMW sales rep about BMW Hybrid cars. Quite frankly, the agent was rude and too busy to listen to me.

Service

could not ask for better

Service

no issues from start to finish

Service

All as promised

Service

Much as in previous answer. Staff courteous and polite.

Service

satisfied apart from not reseting the computer came up low pressure in all tyres

Service

Looked after me and kept me updated.

Service

Again the customer service is great but knowledge not so great

Service

All staff members have been extremely kind and understanding to the problems I've experienced and have helped financially as best as they are able, despite problems being BMW Manufacturing based.

Service

carried out as stated and on time

Service

Car picked up from and delivered to home address. Recall repairs done and replaced reflector ok. Only query was unable to repair diamond cut alloy wheel.

Service

It would be five star but for confusion in Ipswich, who when asked, were unaware of Inchcape insured warranty. I have now found out that the Norwich sales team were attempting to sell me a policy when the car is already covered with a dealer one.

Service

FRiendly, helpful and reliable service.

Service

The only thing that stopped me scoring five stars was that I had asked for a lighting issue to be investigated but when i arrived to collect the car i was told there was nothing wrong with it. I then had to wait for the service manager to investigate

Service

I had to phone after being told that the dealership would advise me midmorning but they didn't, then to hear "oh sorry the lady who was dealing with it ,isn't in today!" Then advised ready for collection.

Service

How long does it take to change a tyre? It took well over an hour. The offside front tyre was changed. I declined a car wash, but didn't expect a grubby, finger marked wheel. In fairness a cleaner came to wipe all 4 wheels.

Service

3 of my wheels were damaged, one badly when I had 4 new tyres put on the car. Whilst the garage claimed responsibility and did the repair, I then discovered the repair was only a "spot repair" and not a full refurbishment. One wheel still damaged.

Service

Faultless service

Service

Always keep my car on the road

Service

As above

Service

No problems at all. Helpful pick up and return service.

Service

The service department were very good and informative

Service

Nothing was really explained and I'm still not sure if I gave the right tyre

Service

The experience was very easy; my vehicle was collected and returned, and I was kept regularly informed of the progress regarding the work.

Service

Prompt and efficient personal service. Technical matters simply explained.

Service

Timely, helpful, thorough.

Service

Bollards removed at 07:50. Parked loan car. Had to stand outside the showroom until 08:00 when the door was opened. It was hard to understand why, as there were lots of staff inside the building.

Service

Completely satisfied

Service

The service was carried out as requested however, there appears to be a problem now with closing the bonnet fully. I have not had a chance to get back to Coopers but will be doing so shortly

Service

Very prompt service. Fixed the problem even when I didn't have an appointment booked.

Service

Price was slightly below quoted price and work was undertaken at my convenience

Service

Just wish they would have told me about sending car to another garage for mot

Service

Service carried out timeously and everything fully explained to me.

Service

Great customer service. Cannot fault the manner in which I was dealt by the service team.

Service

The latest service and second MOT were carried out efficiently within the day and a loan car was provided to keep me on the go.Your advisor at BMW kept me informed of its progress throughout the day and my car was cleaned and ready by 5pm

Service

Polite and friendly staff who kept me informed of what was happening, loan car was good and a generally good experience.

Service

The service went well there were no more bad affects on my vehicle after the mechanics where done with it

Service

MoT done with no fuss and bother; no service items needed, and car was cleaned. Free coffee is always a plus.

Service

As explained previous answer

Service

Prompt service, good quality and nice clean car returned!

Service

See above but also part of the work needed to be done again.

Service

I'm still awaiting a phone call for parts that need fitting

Service

Efficient, courteous, well set up

Service

Efficient and effective. Resolved problem.

Service

Friendly reception staff & drivers. Collected on time as promised

Service

Always helpful, sometimes hard to get a service appointment but then again they are busy as they provide a very good service

Service

My experience at Coopers Ipswich was;- parking for customers very poor and crowded- a long wait to book in car and collect- complimentary valet very poorI will consider using a different BMW dealer in the future.

Service

Very courteous and helpful, keeping me informed throughout and organising a replacement car once they knew mine was to be kept in longer.

Service

Great customer service but terrible car clean

Service

Taken five visits for my car to be put right. Water leak in boot took photos of problem and gave them to them. I had the feeling they did not believe me! Until the final visit hopefully it rained heavily and we were told there is an issue.

Service

After brilliant experiences on my previous bmw's this was completely the opposites.I didn't get what I wanted, when I wanted and when I got the product it was flawed. The whole process has been stressful and frustrating.

Sales

After sales service excellent, calls are returned immediately by friendly staff

Sales

Amazing theatre on collection. Made to feel very special. A real occasion.

Sales

Everything was done in a professional and proficient manner. I had no issues at any stage and was kept up to date with everything.

Sales
Thanks for the glowing feedback Mr Adams, the team really appreciate it.

Car had 30 miles on odometer on collection.

Sales

Friendly. Not pushy. Rhys worked hard to get me a deal I was happy with.

Sales

A great experience; excellent advice and support.

Sales

All went smoothly

Sales

Excellent dealer sales service.

Sales
Thank you for the lovely feedback Mr Mcauslan. We aim to deliver class leading service throughout, so it is great when customers acknowledge it.

excellent detail on items required from us, and constant updates with progress

Sales
Tank you so much for your wonderful feedback Mr Pledger. We look forward to seeing you on site again soon.

Staff helpful and responsive to my specific requirements.

Sales
Thank you for the kind feedback Mr Hudson. We look forward to welcoming you on site again soon.

I must admit that I was surprised at how small the centre is. However Rhys Candy who dealt was attentive and enthusiastic not too pushy but an excellent salesman from the start staying in touch with each stage of the purchase.

Sales
Ms France, thank you so much for taking the time to leave Rhys/Us such lovely feedback. We are indeed a smaller BMW center, however we go out of our way to make customers feel valued and deliver excellent service in all areas. We hope to see you in the center again in the future.

Did have problem with the finance paperwork initially otherwise would have been perfect.

Sales

Had no problems at all

Sales

Great service always made welcome. Discussed my options and gave me all the information I needed and more. Kept me fully informed of the progress and provided additional details to help me get the best of my new car It was a very enjoyable experienc

Sales

As mentioned previously, I cannot fault your sales team.

Sales

Smooth process

Sales
Thank you for the great feedback Mr Hart, its really appreciated.

Went smoothly

Sales
Thank you for leaving us your feedback Mr Catton. We really appreciate your comments.

Any questions I had were answered straight away and everything was explained in a great way in which I could understand

Sales
Its great for us to receive such constructive feedback on your experience, thank you.

Very good service and attention to detail

Sales
Thank you for the great feedback Mr Reynolds.

Rapid identification of a suitable vehicle which has come up to expectations.

Sales
Thank you for your kind feedback Mr Adair. The team love to receive such positive comments.

Staff are always pleasant and good to talk to.There is a listening attitude with no pressure selling.Conversations deal with the issues at hand but are light hearted and unhurried.

Sales
Mr Moore, Thank you for taking the time to leave such positive feedback. It really means so much to us at Ipswich BMW.