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Everything was completed within time scale and courtesy car was excellent
Staff are well trained and polite
Everything went to plan, from appointment time to price paid
The team made it easy - I left my car, was given a very nice courtesy car to drive, my car was ready in plenty of time and it was cleaner than when I left it!.
I was treated with upmost courtesy from start to finish
Everything was dealt with efficiently and professionally.
Friendly service was provided by charlotte and i was kept informed of the progress of my vehicle.
The fault was intermittent, needed parts ordered from Germany and took a long time to fix. However the service department kept us informed at each stage and were courteous and professional at all times.
An efficient service, we were kept updated on progress at all times.
I have always used Coopers Colchester Branch and having moved to Ipswich was a bit reluctant to change having always received good service from Colchester.The experience could not have been better, The staff were helpful and pleased to serve me.
Car picked up and delivered as agreed, no fuss, no problems for me.
Fixed the concern with my coolent and service however it took nearly 5 days to sort my tyres. Also the prices were far too high as opposed to other dealers..
Because everything was so well explained and they (Charlotte Pugh in particular) was so accommodating. She is a real credit to the customer facing team. Everything was done as it "says on the box". Most impressed
Completed required work very quickly.
Everything was done as agreed when agreed.
Excellent service as usual delivered by knowledgeable staff.
Professional and efficient service
The service it self was fine the negatives were all to do with the booking process.
Good service.problem solved (Bluetooth function with iphone - needed IOS update)Hospitality (cup of tea & car wash)
They picked up car for me and it came back nice and clean and all done
Good service. Did a fantastic job cleaning the car. Very friendly service
it met my expectation
All very efficient. No problems.
Everything I needed was done. it was only a MOT test plus a aircon refresh, but they also threw in a health check plus cleaned the car inside and out!
Tried to charge different price than quote. Card machine did not work. Car was returned with all settings changed.
I could not fault the experience
We were treated curteously and efficiently and were offered a good deal on our chosen car.
Everything was done as planned. The staff were courteous, infomative and helpful
Could not ask for more
Excellent customer service and I can forgive the half empty bottle of coke in the footwell
All my expectations were met
I cannot fault the service from the initial contact to receiving the car back serviced and valeted. I am very impressed with the collection and delivery service, one of the reasons I always choose BMW.
Nothing was too much trouble and my requests were dealt with efficiently
Victoria was super efficient and polite as ever. Everything arranged and completed in good time.
Very efficient as always.
Found a plastic clip in the footwell
Prompt service, friendly helpful staff
Cooper dealt with my issue in an excellent manner
We have been waiting 6 months for a seat cover. Every time we phone to chase we are told 'its on its way' when eventually it arrived & we arrived at garage it was wrong cover and the parking sensors we needed changing were the wrong colour!
Friendly Helpful Staff. Kept me informed and picked my vehicle up when I was told I could without any delay and the car was nicely cleaned aswell.
From start to finish a very smooth process
Service advisor V Binnington and service manager were very helpful contacting Cooper's Norwich where I purchased car. Discovering the fault in wiring route of convertible roof causing damage to paintwork. She promptly booked repair & courtesy car.
It was a service so not much interaction
Quick thorough service, repairs completed and updated at all stages
Failed to collect my car on the day agreed, having to phone the garage to ask why this happened, 4 days later!!
Everything was very good except for the end of service car wash. Whilst the car had been 'washed' there were still a lot of dead insects on the front grill and bodywork of the car. This was annoying and spoilt the overall experience.
Service etc was very good - however the advisor did not inform me of a minor issue which was on the service sheet and as a result was priced as a separate job.
I do not feel that the mechanical fault has been fully explained to me - just that on a less than 3 year old BMW this is unusual. The email I requested following my visit to the garage reports that the noise is still present following the work done.
delivered as promised
Extremely good service from the sales executive, Chris Gowenlock, who was very informative as well as being a good listener. Friendly and polite too. Delivery of car fairly swift and new features shown, demonstrated and well-explained by Chris.
Was asked to come sign the finance documents, was 2 minutes away from BMW and received a call saying the documents weren't ready to be signed. Wasted journey up there, sales assistant knew I was due to arrive moments before he called.
Sales person, Richard, was extremely helpful, informative and friendly.
We were able to buy a new car which suits our needs at the price we wanted to pay. The salesman was friendly, courteous and knowledgable.
Explained well different options to buy .
From start to finish I was very pleased with how everything was done the salesperson was very understanding and helped us in every way possible to get us what we wanted thank you all for all the help
Very helpful sales man
The salesman Chris was excellent ,he was extremely knowledgeable about all aspects of the car and provided all the necessary information in a polite and professional way.
The finance part of the sale was confused, wrongly presented and the understanding around the deposit was, well frustrating. Causing some level.of stress and heart ache as this is the first new car I have purchase
The salesman Steve Owen was very helpful and sympathetic to my needs. Everything was handled in a very professional way.
I was made to feel so so welcome and was very much looked after and assisted in the whole purchase of my new car.
Due entirely to the attention and help from Richard Pye-we have known him for some years and always had excellent help and service.He is never pushy and has an easy friendly manner which suits us as customers.
Overal it was satisfactory. I do think being a women on her own you are not given all the facts about this so called 'deal'. A man would know what questions to ask whereas I have no idea!! I went from the appointment on Sunday to taking delv. Saturda
Very helpful, friendly and accommodating.