Only problem was I had to wait 20 mins to get my car back
Wasn't sure of progress on the first day and had to call twice to see if car ready for collection or needed to be kept.
As always, I received excellent and friendly service from everyone I engaged with during my time at Coopers.
Car was serviced as requested and was not cleaned as requested. Coopers did as requested so cannot ask for more than that can you.
My X3 was serviced as agreed with excellent and helpful customer service
Outstanding, quick and efficient service. From supplying a replacement car to transporting my car back to coopers Ipswich and repairing my wheel. Nothing to fault.
Very efficient and professional
service was 10/10 and faultless, extra days wait for wrong tyre was only negative.
The service indicator in my car was not result - resulting in a 16 mile round-trip to sort.
The staff were helpful and arranged everything to ensure I was able to get a hire car while the work was done
Because I was very satisfied with the service
I would have been completely satisfied had the repair not taken longer than expected. However regular updates were given and I was kept fully informed.
Much improved service experience compared to my last visit during 2015
Very good service and answered my questions
The attention to detail is impeccable, the level of customer facing service is equally impeccable but informal as we are regular buyers of BMW. Nothing is omitted in terms of courtesy, politeness, information and support.
I took my car in for recall work on a Saturday morning, where I was informed that a service was also due. I am pleased to say that both the recall work + the service was carried out on the Saturday.
A long wait at customer services. Did not return call when I phoned with an enquiry, more than once.
I callled to ask if they could check a fuse for me as my rear wiper had packed up, the mechanic came in took my key less than five minutes later. He returned said new motor needed £300 plus. Time wise impossible to walk, check, walk back? Not happy..
very helpful with booking and informative when work completed
The order was processed very rapidly and an appointment was made in two days time. Attention was received immediately at the appointment and the w3ork completed very satisfactorily.
We had a problem with a run flat tyre.The service took the details and very quickly sorted a new tyre. The receptionist Lorna is always helpful and offers coffee.
No complaints at all. But I don't know how good the actual 'service' was. Not sure how you demonstrate this.
Car collected from home, all expected work done, I was kept informed of progress and the car was delivered back clean.
Work was done to a high standard and ahead of time
The team at Ipswich are always helpful, and the relatively minor items that I needed fixing were done efficiently. The vehicle was clean and ready at the arranged time for my collection.
Dealer didn't phone to confirm the work was complete. Estimate for one minor fault repair exceeded
Good service but expensive
customer service said they would ring back but never did, had to ring loads of time about my car. As a BMW service center most problems must be the same but takes then so long to find the answer. Your suppose to be the Specialist..
Friendly staff. Great and quick service.
Replacement tyre to match others on car ordered and fitted in timely manner and I was advised of progress by phone.
Completed in time, friendly & competent staff, no nasty surprises
From my first BMW, TDX911X to my present, AY14VKG and the 10 in between (all bought from BMW in Ipswich from Stocks to Coopers), they rated near the top end. This time they listened to my request for a large courtesy car and gave me an X6 for the day
I was very impressed with the way that my problem was efficiently and speedily dealt with, with the collection of my car from home on a transporter and taking it to Coopers Ipswich. The problem was then dealt with.
Excellent service. Victoria was very professional and clearly knew her job with a refreshing knowledge of cars.
Car went for repair that was agreed on at purchase, car returned, no repair done and told that salesman could not remember ever saying it would be done. Also, have been left waiting for call back for 30mins whilst on side of road, whilst prob with c
Second time of visiting within 2 weeks. Both myself and my wife had our cars in for service and repair. Really glad we had Victiria on the desk. She has a great attitude and a brilliant knowledge of cars. Fantastic service from a professional team.
Very helpful did everything they said they would kept me informed
Timely service: polite and informative staff. No quibbles at all.
Good service, knowledgeable and helpful staff
Contacted Paul Thompson reference a tiny corrosion patch on an otherwise beautiful 630i Sport. He promptly arranged the approved repair paintshop. I'm a BMW enthusiast and the standard of the repair work was impressive. I'm a truly delighted customer
Michelle was excellent, knowledgeable and customer centric
Can't be faulted
I Came into the showroom and was quickly looked after
Everything went smoothly and professionally. Very pleasant Service Agent. But still have niggly rubbing noise which workshop seem unable to hear!
I was kept well informed of situation by Victoria at all times
good service, polite knowledgeable staff. Cannot give completely satisfied as price is outrageous.
Very quickly confirmed that the corrosion on my alloy wheels was covered under warranty. New wheels fitten within 4 days - excellent
SIlly, avoidable delays and inconvenience over simple fix/repair. Confusion, poor communication, lack of urgency to get me my car back until very end.
Car picked up and returned by Coopers cleaned and valeted
i had to continually chase for updates and progress and felt like I was doing you a favour by giving you time to deal with the issue. Upon completion of works given my complaints to Sam no one has called to see if I am happy with works
My car was meant to be valeted whilst it was in for service but, although the outside of the car seemed to have been cleaned, it wasn't polished and hadn't been hoovered properly inside and also the surfaces inside the car hadn't been cleaned at all.
Was called to go in 10 mins early but when arrived no one knew why - appointment still took a fair amount of time, but was kept informed.Parking when arriving on site was very poor - no free spaces, I had to "leave" the car around the back.
I am still concerned that the battery might be damaged from a previous fault, but it was not replaced under warranty.
communication good, service good. Pricey - particularly for the air conditioning service
Hassle free and efficient service
Solved the main problem, and identified two other issues that required attention.
Great experience and service from Jamie and his colleagues.
My car was booked in for an MOT, when this was completed the wrong date was put on certificate, so another appointment had to be made to retest as they said it could not be done again without a full retest. Second time got the date wrong again!
Disappointed to have had to pay for two sets of diagnostic charges for water and oil leaks, when both diagnosis were completed within 1hour. Advice for repair of oil leaks considerably expensive, need for replacement major parts not well justified.
Always helpful, polite
The service and attention to detail was greatI really like the video they send you prior to your appointment regarding the car you have an interesting in/buying
Everything was done smoothly and professional and was very satisfied by the sales person Steve
I could not praise them enough for the way they were able to complete the transaction in such a short time. In just 2.5 days.
Finance docs only received 2 days before collection, confusion over length of term and rate, meant very stressful day before collection, arguing over whether the deal was correct or not.
The service was excellent and very professional. I was always informed on the progress of my car being built and when I could exspect delivery.
I would be completely satisfied had I received the BMW pen that I requested and was agreed would be supplied at the time I agreed to buy the car (on the 18th March). Surely it doesn't take more than 4 weeks to supply a pen!
Really enjoying the car, been fantastic big thank you to Jamie and for all his help. Would like maybe an X5 next time ;) Thank you to the staff also who helped us.
Was very satisfied with communication and made sure everything was ok with car
I have given this rating rather than completely satisfied because I felt at the handover some parts of the process were a bit slow and other parts were a bit too quick
I found the discussion regarding financial arrangements slightly confusing
Overall I had very good service. The dealership struggled to arrange a test drive in an M6 but eventually sorted something out.
A bit rushed to try and get the deal done in march and a mistake was made on the contract so there was a mad panic before being able to pick the car up on the morning I was due to collect the car.
Very helpful service by Dale Wilcock at Cooper Ipswich and all the team. This the fourth car (7th BMW in total) I have bought from them and I am constantly happy by the service from all of the team.
Really good experience, Jamie (sales) was brilliant. He has been so helpful all the way through. Got us a great car and great deal. Will be coming back certainly. Management team were very polite also. Thank you again Cooper Ipswich
Enjoyed the process, Jamie was great.
All dealings very professional
Jamie was great helped us in every way.