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Attentive service; good information; job completed promptly
The service was managed in a friendly and professional manner. I Was kept informed of progress throughout.
No real issues with purchasing my used BMW. Process was very smooth. The only downside is that no one from the dealership has contacted me to see if I have any issues with my purchase.
Rapid response, prompt service et effective results
Friendly staff,good local service.
Very good communication about the problem the cost to repair and the time to do it.
Polite pleasant staff and an efficient service undertaken.
I had an incorrect warning on my cars roadworthy condition
I had made an appointment to see the Genius but was left waiting for over 40 minutes before I left. I refused to make another appointment as there is little point. The service from his colleagues was very good otherwise the score would be lower.
Had to make a further visit,as the service indicator had not been reset.
I rang up to get some work done to my car and asked if there was a courtesy car and every time I ask its always no there booked up and then I receive a phone call saying there is one then I find out that it's a sold car
Quick service, and friendly staff.
Cant knock the service i received from the service desk. I came into Coopers Ipswich & explained that i had snapped off the valve on the rear tyre. They took the car & sorted the valve-it was the fact that i had to change the tyre that's confused me
Excellent service nd information
Very efficient service from the department; car was picked up and dropped off.Repair to the parking sensor was done swiftly and economically
Everything that was agreed beforehand was done including timing
Did what was due and warned of necsssary service items
Staff were polite and informative, no unexpected surprises
Kept informed and jobs done very well. Great cleaning job!
Work completed almost on time (few minutes longer than expected).
Relaxed wait with complete satisfaction with result.
Mrs Pickering, Thank you so much for taking the time to leave us such positive feedback. Here at Cooper Ipswich we strive to deliver 5 star service everytime. Kind Regards, Scot Grant (Head of Business)
Since my purchase. I have received good service with courtesy. and found the staff professional and helpfulNever had to complain about any one instance. always satisfied.
Mr Hanlon, Thank you for taking the time to leave such great feedback regarding our service department. The team really take great pleasure in delivering a premium service to all of our customer. Kind Regards, Scot Grant (Head of Business)
My car came in for a known washer fault I also experienced with my previous X3. This time I was quoted £160 for the fault to be rectified yet it was done FOC on my previous car. The charge was reduced to £100 but I'm unhappy I had to pay for the fix
Mr Haste, thank you for taking the time to leave us feedback on your recent visit. The issue that was found on your X3 is a chargeable fault. As you have mentioned the team reduced the cost as a gesture of goodwill. However it was not a fault that we were able to rectify free of charge. I do hope to see you again in the future. Kind Regards, Scot Grant (Head of Business)
Pleased with car service but was not snappy with pickup to collect the car was told 3.30 but The car didn't arrive till 4.30 so four star is my decision
Mr Walker, Thank you for taking the time to leave us feedback on your recent visit. Constructive comments such as yours are crucial to us when constantly striving to improve our business. Kind Regards, Scot Grant (Head of Business)
The required parts weren't in , and I wasn't told that when I dropped the car off. Then I was called to be told the rear brake pads were low , even though the car had been in a end of warranty check 5 days before and it wasn't mentioned.
Mr Boyle, Thank you for taking the time to leave us feedback on your recent visit. Unfortunately we are unable to stock all of the parts we may require all of the time. We carry out the Vehicle Health Check, highlight the required work and parts then notify the customer. This sometimes means re-booking. What you have highlighted to me is that maybe we need to communicate this from the outset in a clearer fashion. Kind regards, Scot Grant (Head of Business)
Always reliable and helpful
Mr Finbow, Thanks so much for the great feedback and continued business. If there is anything I can ever do to help, please let me know. Kind Regards, Scot Grant (Head of Business)
Everything was completed within time scale and courtesy car was excellent
Staff are well trained and polite
I was treated with upmost courtesy from start to finish
Everything went to plan, from appointment time to price paid
The team made it easy - I left my car, was given a very nice courtesy car to drive, my car was ready in plenty of time and it was cleaner than when I left it!.
Everything was dealt with efficiently and professionally.
Friendly service was provided by charlotte and i was kept informed of the progress of my vehicle.
The fault was intermittent, needed parts ordered from Germany and took a long time to fix. However the service department kept us informed at each stage and were courteous and professional at all times.
An efficient service, we were kept updated on progress at all times.
I have always used Coopers Colchester Branch and having moved to Ipswich was a bit reluctant to change having always received good service from Colchester.The experience could not have been better, The staff were helpful and pleased to serve me.
Car picked up and delivered as agreed, no fuss, no problems for me.
service carried out while waited valet not that good
Fixed the concern with my coolent and service however it took nearly 5 days to sort my tyres. Also the prices were far too high as opposed to other dealers..
Because everything was so well explained and they (Charlotte Pugh in particular) was so accommodating. She is a real credit to the customer facing team. Everything was done as it "says on the box". Most impressed
Completed required work very quickly.
Everything was done as agreed when agreed.
Professional and efficient service
Excellent service as usual delivered by knowledgeable staff.
The service it self was fine the negatives were all to do with the booking process.
Good service.problem solved (Bluetooth function with iphone - needed IOS update)Hospitality (cup of tea & car wash)
They picked up car for me and it came back nice and clean and all done
Good service. Did a fantastic job cleaning the car. Very friendly service
it met my expectation
Great service and consideration. imwas guided every step of the way and felt no pressure to buy.
Mr Butcher it was a real pleasure to look after you throughout the purchase of your new BMW X5. Steve thanks you persoally for your kind feedback. Regards Scot Grant (Head of Business)
delivered as promised
Extremely good service from the sales executive, Chris Gowenlock, who was very informative as well as being a good listener. Friendly and polite too. Delivery of car fairly swift and new features shown, demonstrated and well-explained by Chris.
Mrs Oldham, Thank you for taking the time to leave us such great feedback. Chris is delighted with the comments made. We hope you enjoy every minute driving your stunning new BMW. Regards, Scot Grant (Head of Business)
Was asked to come sign the finance documents, was 2 minutes away from BMW and received a call saying the documents weren't ready to be signed. Wasted journey up there, sales assistant knew I was due to arrive moments before he called.
Mr Lopes, Thank you for taking the time to leave us feedback on your experience. Whenever there is a possible delay we always call in advance out of courtesy, however we cannot always give as much notice as we would like. If we are lucky enough to sell you another BMW in the future then hopefully there will be no reason for delay next time. Kind Regards, Scot Grant (Head of Business)
Sales person, Richard, was extremely helpful, informative and friendly.
Mr Baker, Thank you so much for leaving such great feedback about your purchase. Richard is one of our longest standing Execs and prides himself on his customer service. Regards, Scot Grant (Head of Business)
We were able to buy a new car which suits our needs at the price we wanted to pay. The salesman was friendly, courteous and knowledgable.
Mr Revill, Thank you for taking the time to leave such great feedback. Here at Ipswich BMW we pride ourselves on giving the customer the power to purchase exactly the BMW they want. We look forward to welcoming you back to the retail centre in the future. Regards Scot Grant (Head of Business)
Explained well different options to buy .
Very helpful sales man
From start to finish I was very pleased with how everything was done the salesperson was very understanding and helped us in every way possible to get us what we wanted thank you all for all the help
The salesman Chris was excellent ,he was extremely knowledgeable about all aspects of the car and provided all the necessary information in a polite and professional way.
Customer service was brilliant
The finance part of the sale was confused, wrongly presented and the understanding around the deposit was, well frustrating. Causing some level.of stress and heart ache as this is the first new car I have purchase
The salesman Steve Owen was very helpful and sympathetic to my needs. Everything was handled in a very professional way.
Due entirely to the attention and help from Richard Pye-we have known him for some years and always had excellent help and service.He is never pushy and has an easy friendly manner which suits us as customers.
I was made to feel so so welcome and was very much looked after and assisted in the whole purchase of my new car.