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Make appointment about a month in advance, rec'd call day earlier advising of time for collecting car, got to 1pm and car still not collected - rang and was advised service had been cancelled - not by me! My service was squeezed but what quality?
Attentive service, kept up to date and car delivered back on time.
Victoria was good but little else. The car came back filthy and had to be cleaned. The number plate then fell off . When the number plate was redone the drivers seat was then filthy. Also the windscreen wash now barely works.
Friendly staff, ease of booking, everything was completed in time
I had my car booked in for my service and they did it efficiently. Kept me informed by text and phone of the progress.
Victoria and extremely helpful and knowledgeable ensuring I was up to date on service. Thank you
Victoria at Coopers Ipswich listens to my requirements, goes to great lengths to ensure that I am made aware of the work that needs to be undertaken when my X3 is serviced and keeps me informed of progress. The recall work was also carried out.
It is often when things go wrong - when you appreciate the extra help the staff at BMW cooper do. Even though I arrived before the opening time - they opened the doors and let me in the warm ,made me a coffee - and the car was serviced perfectly.
No complaints at all
All went as planned and good communications/ courtesy car/driver
Car taken in by AA home recovery due to corroded front n/s brake and both front brakes replaced. Delivered to me but within 10 miles WARNING LIGHTS indicated brake problem with bright red symbols. Am now reporting this for further action.
Helpful and easy service throughout
Service reception staff very professional. Car delivered back to my home address, good service
Great team, very helpful
the advice from Victoria Binninton was excellent
Prompt, efficient helpful service
Very happy with the booking process and the service on arrival and collection of my vehicle. Very helpful service representative.
No problems encountered during the visir
The car was collected and returned, washed and serviced and the service advisor was courteous and informative.
Garage great, booking service through a call centre less so, as we had some specific requests which someone "on the ground" could have dealt with better
Excellent polite and timely service. Details explained clearly and the service was completed as per the time frame.
Warranty work on X4, car and valet provided.good all round service.
Wasn't particularly impressed to be given a mini as a loan car. The person who handed the car over didn't tell me whether the car was petrol or diesel or where all the controls were which given is never driven a mini before was a bit off
Everything was good from the start and the end for when I had to pick my car up
Work carried on on time and to price quoted.
Following a less than satisfactory previous visit, every effort was made to do what was needed in an impeccable manner - super service, thanks to Victoria on the BMW service desk
Always make me feel welcome
The staff are well trained and very explicit in their dealings with customers.
Thank you for the great feedback Des, we always enjoy looking after you. Regards, Scot.
Fantastic service from Shula
Thank you for the kind comments Mr Quinnell. We look forward to seeing you soon.
I was satisified with the servicing but i was disappointed with the cleaning. I found the interior of the car especially the leather seat in the back was not cleaned. It still had dust particles on the seat. Also the boot space was not cleaned
As part of our service we give all cars a complimentary service wash. If you would like a full valet on your next visit, please let us know and we would be happy to make arrangements.
I was informed car would be required for one day, this extended to three days. After receiving some damage while on their premises but this was rectified at no cost to me.
The car was recovered to Cooper Ipswich early afternoon and was reviewed and required parts were ordered that same day. We were impressed with the speed it was dealt with.
Quick, efficient, worked whilst I waited - good facilities
Person who collected and delivered my car back was helpful , personable and informative
Pleasant experience. Shula was friendly and got things done. The work was performed to a good standard and the bill accurate.
Ease of booking. Dealt with quickly and efficiently on arrival by Victoria in Service department. Car ready when expected and returned valeted.
Car serviced promptly and returned clean and on schedule. Excellent coffee and biscuits provided while waiting.
Excellent customer service from Victoria as usual. Loan car prepped and ready.
The service & staff were friendly and professional. However a very strong and lingering deodoriser was used by the car cleaner which meant I had to drive with the windows open to try and remove the smell. Suggest the deodoriser is offered as optional
I could have put completely satisfied but the valet was not good . As if it was done in a haste. I can distinguish what a proper handwashed car.
Very understanding when explaining how it all works
Staff were very helpful and kept me updated on progress of the service an repair.
Very polite and professionally done, a smile always greets you,
Good feedback from the CS team, professional manner
Everything went to plan
Although I was without my vehicle for 3 weeks this was simply due to delays in getting parts through. I was taken care of, informed throughout and had a 5 series from Enterprise in the meantime so I am happy.
Because the car was looked after and the staff were very helpful.
Excellent service, friendly and professional staff. Keep me informed of progress.
Satisfied with the service, picked up from my work which suit me, thought it was expensive for an oil change , I'm sure if you didn't charge so much more customer's would stay and you would have more business.
Was told would be able to pick later in the afternoon, but when informed that it was ready it was too late to get a lift to pick up.
Everything was done as agreed and completed on time.
Apart from the time it took to get the car they had sold me, and then not able to get it. I was fully satisfied.However still waiting for reversing sensers to be fitted
Letter sent to MD giving my praise for the service through the buying and post sale time.
There were a number of difficulties throughout. Sale felt very pressured-I had gone in only for a test drive, and sales person Steve did not listen to my views when I said I needed time to think about it. Afterwards I felt troubled and dissatisfied
great personal service and a long time spent listening and trying to accommodate my needs
Mr Bowman did everything he could to get me a good deal and ensure everything went smoothly.
Its great to hear you enjoyed your experience at Ipswich BMW. Steve really apprecioated the kind comments.
Everything pretty much ran smoothly with the only complication being on my part
Our salesperson Nick was extremely attentive. Not pushy - very helpful.
Thank you for the positive feedback. Nick is our Senior Sales Specialist, and really appreciates the comments.
I have to remove .4 for the lack of brochures these days. It is so much easier to read all about it than scroll down a screen
Sales people very welcoming
Alex hardman of Ipswich BMW cooper was brilliant and helped with everything
Its brilliant to hear you enjoyed your experience so much. Alex thanks you for the kind comments.
Kristofer very helpful
I did get a satisfaction call from a lady and I mentioned that I would like a booklet covering the navigation system. It was mentioned in the hand book that one was available. To date I have not received one.
Was kept well informed throughout the entire process. Very professional and very happy with the car.
Good interaction with sales staff. Discussion of options and deals available. Able to purchase the model I wanted
The service was efficient and very polite. Customer parking difficult at times.
Sales advisor was very good and attentive to our needs
As always BMW have designed an excellent car.
Very professional service especially Alex and James
Kris Collen was a pleasure to deal with. Very efficient and helpful.
Too many people were involved. At some stage I felt that satisfaction of BMW sales objectives were the highest priority, not satisfying my needs. I ended up committing to a car that was not what I wanted. In the end it was changed. Not enough chara