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ABOUT COOPER BMW Ipswich.

Cooper Ipswich is the Authorised BMW Retailer for Ipswich and the surrounding area. We look forward to welcoming you soon to our Centre.

Meet the team

Head of Business

Ali May-Khalil

Head of Business
  • Years at the dealership 1
  • Years in the industry 18
  • Department All
  • Hobbies Football, Reading and going to the Gym

Alf Percival

Aftersales Manager
  • Years at the dealership 3
  • Years in the industry 27
  • Department Aftersales
  • Hobbies Cycling

Sam Howlett

General Sales Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.7
    • 31 ratings
    • 3 comments
  • Service

    4.2
    • 75 ratings
    • 29 comments

Very good communication and excellent customer care from Alf Percival and Victoria.

Service

Completely satisfied.

Service

I told the garage the rubber strip at the base of the windscreen was coming away and booked the car in primarily for this reason. The work was not completed as the part was not in stock even though the repair was scheduled. A 2nd visit is now needed!

Service

Once again unbelievable first class service

Service

The only hitch was that the Courtesy Car was not ready, but a lift into Town was quite acceptable to me.

Service

We had a bit an issue afterwards this was sorted out.

Service

The experience that I had to get to a satisfactory solution to the problem I had with my Navigation system was not what I expected from BMW. Especially when I had purchased two new cars without part exchange from the dealership.

Service

The centre left some marks on the dashboard when they fitted the airbag.

Service

I was quite impressed that I was acknowledged by the staff.

Service

The cleaning of the vehicle could be better. There was a delay with the repair been completed.

Service

They did very well

Sales

They were perfect.

Service

Spring Service. Was not cleaned to BMW standard

Service

still an ongoing issue.

Service

No loan car available

Service

Very efficient

Service

some work quoted was more expensive than expected. took to a non bmw centre who carried out the repair much cheaper.

Service

The courtesy cars could be better and less basic.

Service

reason the 1st fault was not sorted.the 2 fault was not checked till after i came to pick up the car

Service

Happy with the centre.

Sales

Scott is a lovely fellow.

Service

they took it in for air bag recall, and the fault is still there.

Service

Good, but however, I had to load the shopping in the car myself and I am a motability customer. They had given me a lift to the supermarket.

Service

Very professional service

Service

The service was very good.

Service

I was very pleased to have the check and was very impressed with the standard of car wash and carpet clean afterwards

Service

The wait while the work was done (prior booking and very straightforward work) took far too long - over 2.5 hours. The work was to change my winter to summer rims and nobody ever told me when to expect back the winter rims which I store!!

Service

Collection and delivery service is good

Service

Very helpful

Service

It was pretty good.

Sales

Please see my emails or contact me for a copy

Service

There is still some work to be finished