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ABOUT COOPER BMW Ipswich.

Cooper Ipswich is the Authorised BMW Retailer for Ipswich and the surrounding area.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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BMW i8 Roadster

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Your Exclusive Invitation to the M5 BMW Roadshow Event

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Impress with the new BMW Shadow Edition

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BMW Approved Used Cars

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BMW Innovation.

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BMW partners with the Andretti Formula E team

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Mark Ames

Head Of Business

Sam Howlett

Sales Manager

Dan Rowland

Transaction Manager

Steve Owen

Deal Controller

Steven Bowman

New Car Sales Executive

Nicholas Thomas

Used Car Sales Executive

Rhys Candy

New Car Sales Executive

Alex Hardman

Used Car Sales Executive

Louanne Pfisterer

Used Car Sales Executive

Kris Collen

New Car Sales Executive

Louise Lucas

Sales Support

Lorna O'Leary

Receptionist

Shula Newman

Service Advisor

Alex Waters

Product Genius

David Freeman

Service Manager

Charlotte Pugh

Service Advisor

Lee Cable

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

POLITE AND EFFICIENT SERVICE

Service

I didn’t appreciate the video health check because it appears to be trying to sow the seeds of potential work to be done at a later date with am mot due soon

Service

Excellent service

Service

Work carried out as arranged and all dealt with very professionally

Service

Following to match protocols rather than understanding the needs and requirements of the individual customers.

Service

Cooper Ipswich are always very friendly, helpful and efficient

Service

I am very impressed They always are very efficient and things like the lift into town are very helpful

Service

Victoria is extremely helpful she now works in Mini - she completely understands customer needs. Thank you Victoria for being super helpful and extremely organised. :)

Service

So I was told you had to replace both ABS sensors and both Drive Shafts. When asking why this was the case, I was told they were "integrated units". I was not told the ABS Ring could be replaced without replacing the Drive Shaft.This was misleading.

Service

The element for which the car was recalled was fixed promptly and the staff were able to look at and resolve another, minor, fault that had come to our attention.

Service

Was kept waiting an hour longer than told when waiting for my car service. Received no feedback until I asked. Then received no apology for the delay.

Service

The service could not have been bettered

Service

Cooper have outperformed my expectations in terms of service and care for the car. They also made repairs for free thanks to the extended Bmw warranty i have. I didn’t need to remind them or discuss it. They just did it right and well

Service

I notified dealership that claim against my car care plan tyre insurance was approved 15.00 9/4. However tyre replacement was not completed until 14.38 11/4. Repeated requests for progress were uninformative - eg “car waiting to go into workshop”....

Service

Efficient and comprehensive customer support.

Service

Friendly staffExcellent customer serviceInformed by text Fast

Service

Friendly & efficient service, courtesy car provided, not much waiting time & full valet

Service

Serviced car quickly, cleaned car and did small adjustment at no extra cost.

Service

As above

Service

As above, everything happened as agreed in an acceptable time scale.

Service

BMW assist were prompt, helpful, courteous and very informative - Cooper Ipswich were efficient, friendly and gave a good service.

Service

Car has been in 3 times to have noise fixed. To be fair, it was a difficult one to find, but things always seems to get left late in the day leaving no time to properly diagnose or order parts in to get a same day fix.

Service

Everything was done on time and all arrangements met.

Service

Everyone that was involved in the whole experience went out of their way to help, fantastic service and my car even got a clean!

Service

Car serviced on time and all work carried out as promised.

Service

Neither items were diagnosed and reported satisfactorily. Meaning I had to return again the next day!

Service

Service was very good. Time for collection was good.

Service

They forgot to wash the car and it's rained since.

Service

valet was very poor to usual

Service

Update was completed. Informed about progress

Service

I cannot think of anything unsatisfactory

Service

Everything was carried out to my satisfaction

Service

The after sales service fully met my expectations.

Service

Everything went well, no hassle and good experience

Service

Completed on time and all points I mentioned were dealt with

Service

A lot of waiting around, courtesy car was pretty basic.

Service

An efficient job done with friendliness and a smile.

Service

I cannot fault the level of service provided.

Service

Top quality personal service as usual !

Service

Everything is geared towards meeting customer needs

Service

As above! A great service.

Service

As previous comment

Service

Pleased with the service received but for five stars would like to be able to contact the service department directly but have found on several occasions that calls are not answered or fall through to reception who are only able to arrange call back

Service

Very attentive staff and generally handled the problem very well and got it sorted.

Service

Helpful and informed staff and service.

Service

Hassle free.

Service

Overall i'm very pleased with the service i received, but 1 of the main issues my car has (and has had for most of the time i've owed it) has still not been resolved, it has now been to yourselves twice for the same fault. (start/stop)

Service

Problem understood and dealt with.Actions explainedCar valeted and returned same day

Service

Car servicing excellent

Service

Kept informed about work being carried out, video showing inspection on my car.

Service

Very welcoming team

Service

I couldn't say a bad word about Cooper Ipswich, they're always helpful and do everything to accommodate your needs/requirements.

Service

As stated above when my car is in for the actual service/job it is taken care of well and I receive a courtesy car for the day. But then when there is a separate issue it doesn’t get fixed... and I was lied to.

Service

Everything was easy, clear, quick, courtesy car was great, no hassle and the car was lovely and clean when I picked it up too. Really good thanks

Service

I don’t like being referred to as ‘my love’! I am happy to be referred to by my first name or Mrs Harlow. ‘My love’ is somewhat condescending. I did like the video that I was sent by the service engineer, this was a very good addition.

Service

The MOT was completed and the car was cleaned

Service

Very friendly and helpful service advisers. Service completed whilst I waited and within the estimated time.

Service

No problems, deal done and new car picked up within three days.

Sales

I had to visit the dealers twice to order my BMW, as the first order was carried out with the wrong order number and I had to re visit to sign the order forms again and then the car delivery was delayed.

Sales

The experience was good although a little drawn out.

Sales

Smart premises, well organised dealership and great people to deal with.

Sales

The sales staff I dealt with were generally very helpful. However, the process was slightly complicated by the fact that the first person I dealt with was in the process of leaving the company during the transaction period.

Sales

only critical observation was the amount of form filling before collection of vehicle. Systems could be somewhat slicker

Sales

Good service