very helpful with booking and informative when work completed
We had a problem with a run flat tyre.The service took the details and very quickly sorted a new tyre. The receptionist Lorna is always helpful and offers coffee.
The order was processed very rapidly and an appointment was made in two days time. Attention was received immediately at the appointment and the w3ork completed very satisfactorily.
No complaints at all. But I don't know how good the actual 'service' was. Not sure how you demonstrate this.
Car collected from home, all expected work done, I was kept informed of progress and the car was delivered back clean.
The team at Ipswich are always helpful, and the relatively minor items that I needed fixing were done efficiently. The vehicle was clean and ready at the arranged time for my collection.
Work was done to a high standard and ahead of time
Dealer didn't phone to confirm the work was complete. Estimate for one minor fault repair exceeded
Good service but expensive
customer service said they would ring back but never did, had to ring loads of time about my car. As a BMW service center most problems must be the same but takes then so long to find the answer. Your suppose to be the Specialist..
Completed in time, friendly & competent staff, no nasty surprises
I was very impressed with the way that my problem was efficiently and speedily dealt with, with the collection of my car from home on a transporter and taking it to Coopers Ipswich. The problem was then dealt with.
From my first BMW, TDX911X to my present, AY14VKG and the 10 in between (all bought from BMW in Ipswich from Stocks to Coopers), they rated near the top end. This time they listened to my request for a large courtesy car and gave me an X6 for the day
Friendly staff. Great and quick service.
Replacement tyre to match others on car ordered and fitted in timely manner and I was advised of progress by phone.
Second time of visiting within 2 weeks. Both myself and my wife had our cars in for service and repair. Really glad we had Victiria on the desk. She has a great attitude and a brilliant knowledge of cars. Fantastic service from a professional team.
Timely service: polite and informative staff. No quibbles at all.
Car went for repair that was agreed on at purchase, car returned, no repair done and told that salesman could not remember ever saying it would be done. Also, have been left waiting for call back for 30mins whilst on side of road, whilst prob with c
Excellent service. Victoria was very professional and clearly knew her job with a refreshing knowledge of cars.
Very helpful did everything they said they would kept me informed
Good service, knowledgeable and helpful staff
Contacted Paul Thompson reference a tiny corrosion patch on an otherwise beautiful 630i Sport. He promptly arranged the approved repair paintshop. I'm a BMW enthusiast and the standard of the repair work was impressive. I'm a truly delighted customer
Everything went smoothly and professionally. Very pleasant Service Agent. But still have niggly rubbing noise which workshop seem unable to hear!
Michelle was excellent, knowledgeable and customer centric
Can't be faulted
I Came into the showroom and was quickly looked after
I was kept well informed of situation by Victoria at all times
good service, polite knowledgeable staff. Cannot give completely satisfied as price is outrageous.
Very quickly confirmed that the corrosion on my alloy wheels was covered under warranty. New wheels fitten within 4 days - excellent
SIlly, avoidable delays and inconvenience over simple fix/repair. Confusion, poor communication, lack of urgency to get me my car back until very end.
Car picked up and returned by Coopers cleaned and valeted
i had to continually chase for updates and progress and felt like I was doing you a favour by giving you time to deal with the issue. Upon completion of works given my complaints to Sam no one has called to see if I am happy with works
My car was meant to be valeted whilst it was in for service but, although the outside of the car seemed to have been cleaned, it wasn't polished and hadn't been hoovered properly inside and also the surfaces inside the car hadn't been cleaned at all.
I am still concerned that the battery might be damaged from a previous fault, but it was not replaced under warranty.
Was called to go in 10 mins early but when arrived no one knew why - appointment still took a fair amount of time, but was kept informed.Parking when arriving on site was very poor - no free spaces, I had to "leave" the car around the back.
communication good, service good. Pricey - particularly for the air conditioning service
Hassle free and efficient service
Solved the main problem, and identified two other issues that required attention.
Great experience and service from Jamie and his colleagues.
My car was booked in for an MOT, when this was completed the wrong date was put on certificate, so another appointment had to be made to retest as they said it could not be done again without a full retest. Second time got the date wrong again!
Always helpful, polite
Disappointed to have had to pay for two sets of diagnostic charges for water and oil leaks, when both diagnosis were completed within 1hour. Advice for repair of oil leaks considerably expensive, need for replacement major parts not well justified.
Very few waiting time, if it is emergency just one call away. By the way I am also very happy with Carlisle IBM when I had warnings of flat tyre, they just checked without reservation on the spot.
Couldn't fault any aspect of the service I received
No fault to find
Everything was done as promised, and the staff were polite and helpful.
Good reception & prompt attention from service personnel
garage & I had arranged for me to pick my car up, on arriving i was told that my car was infact not ready, i'd had to take some time off work to deliver & collect my car. Also when my car was deliveried back, it had been washed, badly, not impressed.
efficient, professional, friendly,
I have been a customer of BMW for many years and seen a number of staff changes however Victoria in the service team once again impressed me with her professionalism, customer service skills and easy to understand explanation of the mechanical issues
The work is always to a high level but this is not the only reason for the rating as that is my expectation. My high rating is based on the staff and personal service, which is personal and welcoming, it makes me enjoy bringing my car in.
friendly and efficient staff, very helpful, five star
A reliable experience.Time taken, friendly staff, nice coffee.The offer of a free car wash was nice too, however I did decline as I prefer to clean my own car.
Prompt efficient helpful friendly service
I would be completely satisfied had I received the BMW pen that I requested and was agreed would be supplied at the time I agreed to buy the car (on the 18th March). Surely it doesn't take more than 4 weeks to supply a pen!
Really enjoying the car, been fantastic big thank you to Jamie and for all his help. Would like maybe an X5 next time ;) Thank you to the staff also who helped us.
Was very satisfied with communication and made sure everything was ok with car
I have given this rating rather than completely satisfied because I felt at the handover some parts of the process were a bit slow and other parts were a bit too quick
I found the discussion regarding financial arrangements slightly confusing
Overall I had very good service. The dealership struggled to arrange a test drive in an M6 but eventually sorted something out.
A bit rushed to try and get the deal done in march and a mistake was made on the contract so there was a mad panic before being able to pick the car up on the morning I was due to collect the car.
Very helpful service by Dale Wilcock at Cooper Ipswich and all the team. This the fourth car (7th BMW in total) I have bought from them and I am constantly happy by the service from all of the team.
Really good experience, Jamie (sales) was brilliant. He has been so helpful all the way through. Got us a great car and great deal. Will be coming back certainly. Management team were very polite also. Thank you again Cooper Ipswich
Enjoyed the process, Jamie was great.
All dealings very professional
Jamie was great helped us in every way.
Jamie was wonderful and really helpful.
Very friendly hard working team who worked hard to put together a deal that suited me.
The whole experience was very professional, we were made to feel welcome and all the staff were very friendly.
I have been looking for a new car for a while, Jamie was fantastic in finding the right car and suiting all my needs.
Really helpful staff. Steve was quick to help with all our needs.
This is the fourth time we have dealt with this dealership and we were dealt with in a courteous and friendly manner right from the start.