prompt and efficient
Very friendly people, welcoming.
We asked 2 things to be done: check tyre tread depth and fit brake pads. When discovered new discs required and parts not be in til the following day, could have also told us about the tyre tread depths and ordered new tyres for fitting at same time
No problems as issue fixed
When I dropped the car off I indicated the time I would like to pick it up, received updates as to progress & confirmation that my vehicle was ready for collection on time. Further work was required and I was given a complementary curtsey car to use
Friendly, efficient and family friendly environment
I was really happy with the service I got this time, I can't complain at all. The service I got was 5 star and my bonnet looks amazing!!
Picked up and dropped of when said
Good communication, efficient receptionist, and when car needed two new tyres the price was competitive. I have a major beef with BMW, but this is not the fault of Cooper ipswich
Mr Bradshaw, Thank you for taking the time to leave the team such positive comments. The Cooper Ipswich team prides itself on 5 star service. We look forward to seeing you again soon. Regards, Scot Grant (Head of Business)
Victoria's friendly, professional manner met my expectations of good customer service!
Miss Deering, Victoria would like to personally thank you for your wonderful feedback. We look forward to seeing you in the retail centre in the future. Regards, Scot Grant (Head of Business)
very little interaction with any of the staff in the building, the lady who took my keys and payment was pleasant but they were all excited about Christmas jumper day. no offer of coffee or a seat
Excellent service, staff went over and above my expectation Especially Victoria at coopers BMW IpswichThey fixed my car and communication was excellent
Good service but expensive
It was awful
I have not had my car serviced at BMW but my wife has had her car MOT'd there at Coopers Ipswich who she found to be excellent.
Even thou we hadn't bought the car from you the service department knew all about our membership the "pre-paid service scheme"
I was treated courteously & professionally.
Always helpful and there to help
friendly cheerful staff. nothing too much trouble. felt like royalty
Average experience - answer given is closest match
Terrific service. professional throughout.I noticed the next day that there were some oil stains on the drivers/passenger seat, that I suspect had been left behind by a mechanic's overalls. This required me to use a leather cleaner to lift them.
The MOT was completed in the time they stated. The car was washed and the staff even made me a coffee while I waited for the car to be done.
First class, just as we expected.
Ease of booking. Brilliant service from Victoria who kept me updated.
Great customer service, very efficient and quick to get my car back
Initial contact that a service and MOT was due was timely. Confirmation of booking and loan car arrangement by email was reassuring. Friendly and courteous reception staff. The whole process was quick and efficient.
I made the phone call to my local dealership, because I was having a problem with the camera re the parking. Sometimes it would work, and sometimes it wouldn't. They immediately collected my car ?? and returned it at the end of the day.
Attentive service; good information; job completed promptly
No real issues with purchasing my used BMW. Process was very smooth. The only downside is that no one from the dealership has contacted me to see if I have any issues with my purchase.
The service was managed in a friendly and professional manner. I Was kept informed of progress throughout.
Rapid response, prompt service et effective results
Very good communication about the problem the cost to repair and the time to do it.
Friendly staff,good local service.
Polite pleasant staff and an efficient service undertaken.
I had made an appointment to see the Genius but was left waiting for over 40 minutes before I left. I refused to make another appointment as there is little point. The service from his colleagues was very good otherwise the score would be lower.
Had to make a further visit,as the service indicator had not been reset.
I had an incorrect warning on my cars roadworthy condition
I rang up to get some work done to my car and asked if there was a courtesy car and every time I ask its always no there booked up and then I receive a phone call saying there is one then I find out that it's a sold car
Quick service, and friendly staff.
Cant knock the service i received from the service desk. I came into Coopers Ipswich & explained that i had snapped off the valve on the rear tyre. They took the car & sorted the valve-it was the fact that i had to change the tyre that's confused me
Very efficient service from the department; car was picked up and dropped off.Repair to the parking sensor was done swiftly and economically
Excellent service nd information
Everything that was agreed beforehand was done including timing
Staff were polite and informative, no unexpected surprises
Did what was due and warned of necsssary service items
Work completed almost on time (few minutes longer than expected).
Kept informed and jobs done very well. Great cleaning job!
Relaxed wait with complete satisfaction with result.
Mrs Pickering, Thank you so much for taking the time to leave us such positive feedback. Here at Cooper Ipswich we strive to deliver 5 star service everytime. Kind Regards, Scot Grant (Head of Business)
Since my purchase. I have received good service with courtesy. and found the staff professional and helpfulNever had to complain about any one instance. always satisfied.
Mr Hanlon, Thank you for taking the time to leave such great feedback regarding our service department. The team really take great pleasure in delivering a premium service to all of our customer. Kind Regards, Scot Grant (Head of Business)
My car came in for a known washer fault I also experienced with my previous X3. This time I was quoted £160 for the fault to be rectified yet it was done FOC on my previous car. The charge was reduced to £100 but I'm unhappy I had to pay for the fix
Mr Haste, thank you for taking the time to leave us feedback on your recent visit. The issue that was found on your X3 is a chargeable fault. As you have mentioned the team reduced the cost as a gesture of goodwill. However it was not a fault that we were able to rectify free of charge. I do hope to see you again in the future. Kind Regards, Scot Grant (Head of Business)
Pleased with car service but was not snappy with pickup to collect the car was told 3.30 but The car didn't arrive till 4.30 so four star is my decision
Mr Walker, Thank you for taking the time to leave us feedback on your recent visit. Constructive comments such as yours are crucial to us when constantly striving to improve our business. Kind Regards, Scot Grant (Head of Business)
The required parts weren't in , and I wasn't told that when I dropped the car off. Then I was called to be told the rear brake pads were low , even though the car had been in a end of warranty check 5 days before and it wasn't mentioned.
Mr Boyle, Thank you for taking the time to leave us feedback on your recent visit. Unfortunately we are unable to stock all of the parts we may require all of the time. We carry out the Vehicle Health Check, highlight the required work and parts then notify the customer. This sometimes means re-booking. What you have highlighted to me is that maybe we need to communicate this from the outset in a clearer fashion. Kind regards, Scot Grant (Head of Business)
Got the deal is wanted, sales staff friendly.
Mr Charlton, Thanks for the feedback. Delivering a first class customer experience is our priority everytime. Regards Scot Grant (Head of Business)
Stephen was absolutely fantastic! Went above and beyond and even come in on his day off for the handover!Brilliant service!!
Mr Pead, Thank you so much for your great feedback. We really pride ourselves on delivering a truly 5 star service at Cooper Ipswich. We look forward to seeing you in the retail centre again soon. Regards Scot Grant (Head of Business)
Steve Owen always aims to please you.
Mr Lee, Thank you for taking the time to leave us feedback on your recent experience with us. We hope to see you again soon. Regards, Scot Grant (Head of Business)
Firstly Jason and then Richard have been extremely helpful explaining details of car systems
Mrs Rout, Thank you for your wonderful feedback. Speaking with Richard he has told me he thoroughly enjoyed looking after you throughout your purchase experience. Regards Scot Grant (Head of Business)
Great service and consideration. imwas guided every step of the way and felt no pressure to buy.
Mr Butcher it was a real pleasure to look after you throughout the purchase of your new BMW X5. Steve thanks you persoally for your kind feedback. Regards Scot Grant (Head of Business)