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POLITE AND EFFICIENT SERVICE
I didnt appreciate the video health check because it appears to be trying to sow the seeds of potential work to be done at a later date with am mot due soon
Work carried out as arranged and all dealt with very professionally
Following to match protocols rather than understanding the needs and requirements of the individual customers.
Cooper Ipswich are always very friendly, helpful and efficient
I am very impressed They always are very efficient and things like the lift into town are very helpful
Victoria is extremely helpful she now works in Mini - she completely understands customer needs. Thank you Victoria for being super helpful and extremely organised. :)
So I was told you had to replace both ABS sensors and both Drive Shafts. When asking why this was the case, I was told they were "integrated units". I was not told the ABS Ring could be replaced without replacing the Drive Shaft.This was misleading.
The element for which the car was recalled was fixed promptly and the staff were able to look at and resolve another, minor, fault that had come to our attention.
Was kept waiting an hour longer than told when waiting for my car service. Received no feedback until I asked. Then received no apology for the delay.
The service could not have been bettered
Cooper have outperformed my expectations in terms of service and care for the car. They also made repairs for free thanks to the extended Bmw warranty i have. I didnt need to remind them or discuss it. They just did it right and well
I notified dealership that claim against my car care plan tyre insurance was approved 15.00 9/4. However tyre replacement was not completed until 14.38 11/4. Repeated requests for progress were uninformative - eg car waiting to go into workshop....
Efficient and comprehensive customer support.
Friendly staffExcellent customer serviceInformed by text Fast
Friendly & efficient service, courtesy car provided, not much waiting time & full valet
Serviced car quickly, cleaned car and did small adjustment at no extra cost.
As above, everything happened as agreed in an acceptable time scale.
BMW assist were prompt, helpful, courteous and very informative - Cooper Ipswich were efficient, friendly and gave a good service.
Car has been in 3 times to have noise fixed. To be fair, it was a difficult one to find, but things always seems to get left late in the day leaving no time to properly diagnose or order parts in to get a same day fix.
Everything was done on time and all arrangements met.
Everyone that was involved in the whole experience went out of their way to help, fantastic service and my car even got a clean!
Car serviced on time and all work carried out as promised.
Neither items were diagnosed and reported satisfactorily. Meaning I had to return again the next day!
Service was very good. Time for collection was good.
They forgot to wash the car and it's rained since.
valet was very poor to usual
Update was completed. Informed about progress
I cannot think of anything unsatisfactory
Everything was carried out to my satisfaction
The after sales service fully met my expectations.
Everything went well, no hassle and good experience
Completed on time and all points I mentioned were dealt with
A lot of waiting around, courtesy car was pretty basic.
An efficient job done with friendliness and a smile.
I cannot fault the level of service provided.
Top quality personal service as usual !
Everything is geared towards meeting customer needs
As above! A great service.
As previous comment
Pleased with the service received but for five stars would like to be able to contact the service department directly but have found on several occasions that calls are not answered or fall through to reception who are only able to arrange call back
Very attentive staff and generally handled the problem very well and got it sorted.
Helpful and informed staff and service.
Overall i'm very pleased with the service i received, but 1 of the main issues my car has (and has had for most of the time i've owed it) has still not been resolved, it has now been to yourselves twice for the same fault. (start/stop)
Problem understood and dealt with.Actions explainedCar valeted and returned same day
Car servicing excellent
Kept informed about work being carried out, video showing inspection on my car.
Very welcoming team
I couldn't say a bad word about Cooper Ipswich, they're always helpful and do everything to accommodate your needs/requirements.
As stated above when my car is in for the actual service/job it is taken care of well and I receive a courtesy car for the day. But then when there is a separate issue it doesnt get fixed... and I was lied to.
Everything was easy, clear, quick, courtesy car was great, no hassle and the car was lovely and clean when I picked it up too. Really good thanks
I dont like being referred to as my love! I am happy to be referred to by my first name or Mrs Harlow. My love is somewhat condescending. I did like the video that I was sent by the service engineer, this was a very good addition.
The MOT was completed and the car was cleaned
Very friendly and helpful service advisers. Service completed whilst I waited and within the estimated time.
No problems, deal done and new car picked up within three days.
I had to visit the dealers twice to order my BMW, as the first order was carried out with the wrong order number and I had to re visit to sign the order forms again and then the car delivery was delayed.
The experience was good although a little drawn out.
Smart premises, well organised dealership and great people to deal with.
The sales staff I dealt with were generally very helpful. However, the process was slightly complicated by the fact that the first person I dealt with was in the process of leaving the company during the transaction period.
only critical observation was the amount of form filling before collection of vehicle. Systems could be somewhat slicker