efficient and courteous
Each time I go into service I am recognised which gives that personal touch and makes me feel like a valuable service customer
Regrettably the repair couldn't be done in one day. Overall however, excellent service and I was well looked after.
I required a replacement wing mirror. I took time out from work as this was the only time available for dealer to replace the mirror. However, the wrong part arrived. This error then happened on three subsequent occasions before the correct part arri
I found Coopers a very efficient company to deal with, the staff were very polite and my car was dealt with very quickly
Very pleased with Receptionists, had to work very hard, only one person on Service. Lots of customers, but no support - sales people just seem to watch customers getting frustrated waiting , but no help- sales only want the sale, nothing else!
All went as promised.
Everyone was very helpful and polite. The quality of the courtesy car was a very nice car.
brilliant staff + job well done
All aspects covered and timing of completion maintained
Nobody ever contacts you, on what's happening.
solved problem promptly
Was not told that there was a recall on my car except if it went wrong/broke. Unit was replaced but not done correctly. Had to take it back the following day but there were no cars available and told to come back later. I as not happy. No space left.
Everything was dealt with swiftly whilst always ensuring that my expectations were managed and met.
very good service especially from Victoria
Efficient and polite service, finished on time.
My first time using them and I was very impressed with the customer service and attention to detail,Victoria Bennington is a credit to the company, very professional and knowledgeable nothing was to much trouble,
I have no issues with the dealership but the DAB radio fitted simply does not work.
Waiting time to book in was longer than I would expect
Problem was investigated and corrected under warranty promptly and efficiently. The vehicle loan worked well and I was informed when my vehicle was ready. I received a full report which was helpful.
Generally a good reception except for the fact that, despite having an appointment and arriving on time, I was not dealt with promptly.
Victoria takes the time to treat me as a person rather than just a customer
Service was fine, I couldn't fault the Service Dept or the pickup and delivery. I was told the car would have a complementary wash and vacuum but this look like it been done by a 12 year old, the tops of the wheels remained dirty lots of water marks
Charming efficient staff
Always get very good service and fitted in for my diary.
Whilst the work was carried out professionally and the service was very good, the bill was quite high at £844 for essentially 6 new spark plugs, oil and brake fluid change and a few filters
Friendly ,efficient and sensible
Internal cleaning not to usual high standard. Very messy front central area and boot.
Everyone was particularly helpful, especially Hannah on the service desk.
Problem not fixed. Noisy air conditioning compressor bearing but told this was normal. It's not!
Helpful , friendly , cheerful, nothing too much trouble
Very smooth pick up and drop off. As far as we know service fine. But the car is usually cleaned well and it wasn't this time. And I had asked Steve to have a look at the car to give a valuation as I'm wanting to buy a new X1, but not heard from him.
Garage responded very quickly to my request for help to resolve issues notified by the warning lights. Price of new tyres (an additional item) was reasonable.
It couldn't have been better
Very well looked after , answered all questions I had and explained what was being carried out. My car was even ready for collection early.
Quick and kept well informed of progress of the while waiting for the works to be completed.
All went as expected
Attitude of personnel.
I brought my car in because after I washed it the door rubbers began to squeak.They told me it was the stuff that I had cleaned it with?No different to the stuff I use each and every week!But why do your guys have to move the seat in every positit
Great informative service
Because although the work done was done to the usual standard expected of BMW, there remained other matters that required attention and which were not picked up at the same time
Good customer service, kept up to date. Courtesy car was a slight delay; would have preferred to have been able to schedule this in quicker.
Had a BMW dash cam fitted which I am very pleased with. Estimated 1 hour but took over 2. Victoria of the service department was very professional and kept me informed re the progress of my car.
Friendly atmosphere and work completed within a reasonable waiting time
after paying quite a lot of money for the service (£450) the car didnt drive or sound any different as to when i brought it in to your garagei was also asked if i would liked the car to be cleaned i obvoiously but cleaned very badly
Prompt book inprompt diagnosisKept up to dateEfficient repairCar was washed/hoovered
Efficient and professional
Only problem was I had to wait 20 mins to get my car back
Wasn't sure of progress on the first day and had to call twice to see if car ready for collection or needed to be kept.
As always, I received excellent and friendly service from everyone I engaged with during my time at Coopers.
My X3 was serviced as agreed with excellent and helpful customer service
Car was serviced as requested and was not cleaned as requested. Coopers did as requested so cannot ask for more than that can you.
Outstanding, quick and efficient service. From supplying a replacement car to transporting my car back to coopers Ipswich and repairing my wheel. Nothing to fault.
Very efficient and professional
service was 10/10 and faultless, extra days wait for wrong tyre was only negative.
The service indicator in my car was not result - resulting in a 16 mile round-trip to sort.
We were very satisfied with the service we received, handled by Steven Bowman exceptionally well.
The salesman (Steve Bowman) was very attentive and friendly and helped a lot. Sadly he was let down by the valet service because my NEW car was delivered to me scratched and dirty (in places). Steve sorted this out the the scratches were repaired.
The salesman was particularly helpful in assisting us with our choice of vehicle and showed great knowledge of the cars which would best meet our needs.
pleasant efficient friendly salesman
All the staff were very attentive, in particular Richard, but was not pushy.
The staff were very friendly and helpful.
Misinformation given regarding tyres. Told they would be run flats and they were not
Prompt courteous service
Superb customer service from Steve Owen and his team.
All very efficient and the sales team friendly and helpful
As I have always found in the past, my treatment at Ipswich was superb. I am made to feel that my business is important at all levels of BMW and I always look forward to my visits.
Miss sold on various items and car very dirty on collection. Driven down in morning of collection and covered in splatted flies water marks etc. No fuel so had to return as was in deal.
Lovely showroom, polite and approachable staff and sales staff that listen and work to what you want
Jamie was lovely and very polite. The car is brilliant and really enjoying driving it.
The service and attention to detail was greatI really like the video they send you prior to your appointment regarding the car you have an interesting in/buying
Everything was done smoothly and professional and was very satisfied by the sales person Steve
I could not praise them enough for the way they were able to complete the transaction in such a short time. In just 2.5 days.
Finance docs only received 2 days before collection, confusion over length of term and rate, meant very stressful day before collection, arguing over whether the deal was correct or not.