For the first time I was not offered a cup of coffee, hence the not completely satisfied.
Trim on the inside of the door tread came back damaged.
Reception staff very pleasant, customer service staff very helpful.
simple breakdowns you have to pay 95 pound when its common faulf
Excellent service by well informed staff. work to a high standard completed on time. Invoicing correct and BMW club discount appreciated. Car washed and vac'ed out before return.Thank you again Ipswich and especially Victoria Binnington
Prompt and efficient reception followed by on time service.
Collection and delivery of vehicle were on-time. Staff at dealership were helpful when queries were raised
Repairs done very good, booking efficient nd interaction good. However we did flag that the car was unlder warranty but this was not noted as we were attempted to be charged. Also advised we needed new tyres on a car we purchased three months ago
Initial reason for car needing repair was sorted but car returned with warning light in display which meant I had to book the car in again. Don't understand why this was not noticed by yourselves.
Great serviceArranged replacement serviceUnderstanding since I was not able to collect the car on Friday
All done in time and at quoted price
Updates were made to car, including foc timing chain, so happy with work done. However appointment was rescheduled and then car kept in overnight due to not fully understanding all the updates needed. Also wasn't cleaned or washed.
My car was booked in in advance and the work was completed on time.
Excellent customer service
I was informed every step of the way by my friendly advisor Shulah and was even given a lift home and back to the showroom again when ready to collect.
Cooper Ipswich couldn't be more helpful when dealing with myself
The service and car collection was very good.The only niggle was the smell in the car after the service. This was probably associated with the air conditioning service. The smell is like minty toothpaste, but not something that appeals to me.
prompt and efficient
Very friendly people, welcoming.
We asked 2 things to be done: check tyre tread depth and fit brake pads. When discovered new discs required and parts not be in til the following day, could have also told us about the tyre tread depths and ordered new tyres for fitting at same time
No problems as issue fixed
When I dropped the car off I indicated the time I would like to pick it up, received updates as to progress & confirmation that my vehicle was ready for collection on time. Further work was required and I was given a complementary curtsey car to use
Picked up and dropped of when said
Friendly, efficient and family friendly environment
I was really happy with the service I got this time, I can't complain at all. The service I got was 5 star and my bonnet looks amazing!!
Victoria's friendly, professional manner met my expectations of good customer service!
Miss Deering, Victoria would like to personally thank you for your wonderful feedback. We look forward to seeing you in the retail centre in the future. Regards, Scot Grant (Head of Business)
Good communication, efficient receptionist, and when car needed two new tyres the price was competitive. I have a major beef with BMW, but this is not the fault of Cooper ipswich
Mr Bradshaw, Thank you for taking the time to leave the team such positive comments. The Cooper Ipswich team prides itself on 5 star service. We look forward to seeing you again soon. Regards, Scot Grant (Head of Business)
very little interaction with any of the staff in the building, the lady who took my keys and payment was pleasant but they were all excited about Christmas jumper day. no offer of coffee or a seat
Excellent service, staff went over and above my expectation Especially Victoria at coopers BMW IpswichThey fixed my car and communication was excellent
It was awful
Good service but expensive
Even thou we hadn't bought the car from you the service department knew all about our membership the "pre-paid service scheme"
I have not had my car serviced at BMW but my wife has had her car MOT'd there at Coopers Ipswich who she found to be excellent.
I was treated courteously & professionally.
Always helpful and there to help
friendly cheerful staff. nothing too much trouble. felt like royalty
Average experience - answer given is closest match
Terrific service. professional throughout.I noticed the next day that there were some oil stains on the drivers/passenger seat, that I suspect had been left behind by a mechanic's overalls. This required me to use a leather cleaner to lift them.
The MOT was completed in the time they stated. The car was washed and the staff even made me a coffee while I waited for the car to be done.
Ease of booking. Brilliant service from Victoria who kept me updated.
First class, just as we expected.
Great customer service, very efficient and quick to get my car back
Initial contact that a service and MOT was due was timely. Confirmation of booking and loan car arrangement by email was reassuring. Friendly and courteous reception staff. The whole process was quick and efficient.
I made the phone call to my local dealership, because I was having a problem with the camera re the parking. Sometimes it would work, and sometimes it wouldn't. They immediately collected my car ?? and returned it at the end of the day.
Attentive service; good information; job completed promptly
The service was managed in a friendly and professional manner. I Was kept informed of progress throughout.
No real issues with purchasing my used BMW. Process was very smooth. The only downside is that no one from the dealership has contacted me to see if I have any issues with my purchase.
Rapid response, prompt service et effective results
Staff friendly and knowledgable and we were well looked after. Nothing was too much trouble.
I have trust and confidence in the Sales Executive, Richard Pye, and find reassuring the way he goes about his business. He gives adequate time to the client to ensure they are comfortable throughout the process and that he is not just making a sale.
All staff friendly and helpful
From start to finish the service was excellent. Richard and James did a very good job and I thought it was a very good deal!
Very happy with customer service from Steve Owen but a little disappointed that the 1st car he sold me was sold to someone else!
The first car I agreed to purchase disappeared from the system. A replacement was not released by another dealership so this was 3rd time lucky
Got the deal is wanted, sales staff friendly.
Mr Charlton, Thanks for the feedback. Delivering a first class customer experience is our priority everytime. Regards Scot Grant (Head of Business)
Stephen was absolutely fantastic! Went above and beyond and even come in on his day off for the handover!Brilliant service!!
Mr Pead, Thank you so much for your great feedback. We really pride ourselves on delivering a truly 5 star service at Cooper Ipswich. We look forward to seeing you in the retail centre again soon. Regards Scot Grant (Head of Business)
Steve Owen always aims to please you.
Mr Lee, Thank you for taking the time to leave us feedback on your recent experience with us. We hope to see you again soon. Regards, Scot Grant (Head of Business)
Firstly Jason and then Richard have been extremely helpful explaining details of car systems
Mrs Rout, Thank you for your wonderful feedback. Speaking with Richard he has told me he thoroughly enjoyed looking after you throughout your purchase experience. Regards Scot Grant (Head of Business)