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ABOUT COOPER BMW Ipswich.

Cooper Ipswich is the Authorised BMW Retailer for Ipswich and the surrounding area.

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW Innovation.

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BMW partners with the Andretti Formula E team

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Scot Grant

Head of Business

Sam Howlett

General Sales Manager

David Freeman

Aftersales Manager

Lee Cable

Parts Manager

Faye Berriman

Accountant

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very understanding when explaining how it all works

Service

Very polite and professionally done, a smile always greets you,

Service

Staff were very helpful and kept me updated on progress of the service an repair.

Service

Good feedback from the CS team, professional manner

Service

Everything went to plan

Service

Because the car was looked after and the staff were very helpful.

Service

Although I was without my vehicle for 3 weeks this was simply due to delays in getting parts through. I was taken care of, informed throughout and had a 5 series from Enterprise in the meantime so I am happy.

Service

Excellent service, friendly and professional staff. Keep me informed of progress.

Service

Satisfied with the service, picked up from my work which suit me, thought it was expensive for an oil change , I'm sure if you didn't charge so much more customer's would stay and you would have more business.

Service

Was told would be able to pick later in the afternoon, but when informed that it was ready it was too late to get a lift to pick up.

Service

Everything was done as agreed and completed on time.

Service

After booking in online I was met with my details and asked whether I would like a coffee and read the papers while the work was carried out.

Service

Top service well looked after

Service

For the first time I was not offered a cup of coffee, hence the not completely satisfied.

Service

Trim on the inside of the door tread came back damaged.

Service

Reception staff very pleasant, customer service staff very helpful.

Service

simple breakdowns you have to pay 95 pound when its common faulf

Service

Excellent service by well informed staff. work to a high standard completed on time. Invoicing correct and BMW club discount appreciated. Car washed and vac'ed out before return.Thank you again Ipswich and especially Victoria Binnington

Service

Prompt and efficient reception followed by on time service.

Service

Collection and delivery of vehicle were on-time. Staff at dealership were helpful when queries were raised

Service

Repairs done very good, booking efficient nd interaction good. However we did flag that the car was unlder warranty but this was not noted as we were attempted to be charged. Also advised we needed new tyres on a car we purchased three months ago

Service

Initial reason for car needing repair was sorted but car returned with warning light in display which meant I had to book the car in again. Don't understand why this was not noticed by yourselves.

Service

Great serviceArranged replacement serviceUnderstanding since I was not able to collect the car on Friday

Service

All done in time and at quoted price

Service

My car was booked in in advance and the work was completed on time.

Service

Updates were made to car, including foc timing chain, so happy with work done. However appointment was rescheduled and then car kept in overnight due to not fully understanding all the updates needed. Also wasn't cleaned or washed.

Service

I was informed every step of the way by my friendly advisor Shulah and was even given a lift home and back to the showroom again when ready to collect.

Service

Cooper Ipswich couldn't be more helpful when dealing with myself

Service

Excellent customer service

Service

The service and car collection was very good.The only niggle was the smell in the car after the service. This was probably associated with the air conditioning service. The smell is like minty toothpaste, but not something that appeals to me.

Service

prompt and efficient

Service

Very friendly people, welcoming.

Service

We asked 2 things to be done: check tyre tread depth and fit brake pads. When discovered new discs required and parts not be in til the following day, could have also told us about the tyre tread depths and ordered new tyres for fitting at same time

Service

When I dropped the car off I indicated the time I would like to pick it up, received updates as to progress & confirmation that my vehicle was ready for collection on time. Further work was required and I was given a complementary curtsey car to use

Service

No problems as issue fixed

Service

Picked up and dropped of when said

Service

I was really happy with the service I got this time, I can't complain at all. The service I got was 5 star and my bonnet looks amazing!!

Service

Friendly, efficient and family friendly environment

Service

Good communication, efficient receptionist, and when car needed two new tyres the price was competitive. I have a major beef with BMW, but this is not the fault of Cooper ipswich

Service
Mr Bradshaw, Thank you for taking the time to leave the team such positive comments. The Cooper Ipswich team prides itself on 5 star service. We look forward to seeing you again soon. Regards, Scot Grant (Head of Business)

Victoria's friendly, professional manner met my expectations of good customer service!

Service
Miss Deering, Victoria would like to personally thank you for your wonderful feedback. We look forward to seeing you in the retail centre in the future. Regards, Scot Grant (Head of Business)

very little interaction with any of the staff in the building, the lady who took my keys and payment was pleasant but they were all excited about Christmas jumper day. no offer of coffee or a seat

Service

Excellent service, staff went over and above my expectation Especially Victoria at coopers BMW IpswichThey fixed my car and communication was excellent

Service

As always BMW have designed an excellent car.

Sales

Kris Collen was a pleasure to deal with. Very efficient and helpful.

Sales

Very professional service especially Alex and James

Sales

Excellent service

Sales

Too many people were involved. At some stage I felt that satisfaction of BMW sales objectives were the highest priority, not satisfying my needs. I ended up committing to a car that was not what I wanted. In the end it was changed. Not enough chara

Sales

First class service from star to finish by Richard Pye. So helpful in every way and was not a pushy salesman which would have put me off.

Sales

Staff friendly and knowledgable and we were well looked after. Nothing was too much trouble.

Sales

I have trust and confidence in the Sales Executive, Richard Pye, and find reassuring the way he goes about his business. He gives adequate time to the client to ensure they are comfortable throughout the process and that he is not just making a sale.

Sales

All staff friendly and helpful

Sales

Very happy with customer service from Steve Owen but a little disappointed that the 1st car he sold me was sold to someone else!

Sales

From start to finish the service was excellent. Richard and James did a very good job and I thought it was a very good deal!

Sales

The first car I agreed to purchase disappeared from the system. A replacement was not released by another dealership so this was 3rd time lucky

Sales

Got the deal is wanted, sales staff friendly.

Sales
Mr Charlton, Thanks for the feedback. Delivering a first class customer experience is our priority everytime. Regards Scot Grant (Head of Business)

Stephen was absolutely fantastic! Went above and beyond and even come in on his day off for the handover!Brilliant service!!

Sales
Mr Pead, Thank you so much for your great feedback. We really pride ourselves on delivering a truly 5 star service at Cooper Ipswich. We look forward to seeing you in the retail centre again soon. Regards Scot Grant (Head of Business)