Loading...

ABOUT COOPER BMW Ipswich.

Cooper Ipswich is the Authorised BMW Retailer for Ipswich and the surrounding area. We look forward to welcoming you soon to our Centre.

Latest News & Events

Show me

0 items found Done

Meet the team

Head of Business

Ali May-Khalil

Head of Business
  • Years at the dealership 1
  • Years in the industry 18
  • Department All
  • Hobbies Football, Reading and going to the Gym

Alf Percival

Aftersales Manager
  • Years at the dealership 3
  • Years in the industry 27
  • Department Aftersales
  • Hobbies Cycling

Sam Howlett

General Sales Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.9
    • 101 ratings
    • 25 comments
  • Service

    4.5
    • 169 ratings
    • 38 comments

They did the job fine it was quick.

Service

All good

Service

I was given bad information from the dealership on a previous visit so this visit was needed as well.

Service

I have entered 'Service' at question 2 but the vehicle was being checked for a Sat Nav / Connected Drive malfunction.

Service

Dealt with Simon and Gavin for a number of years and always been well looked after.

Sales

I came in with a slow puncture and needed a replacement tyre.

Service

The service was very good.

Service

It was brilliant

Service

The service and Coopers staff I was completely satisfied with.There was no offer of transport into the City which I found disappointing. Bearing in mind this service and MOT took most of the day I found myself with nothing to do but sit and wait.

Service

Very good service.

Service

they are wonderfull. great service. Courtney was brilliant.

Service

Very professional and well done.

Service

An efficient, prompt and reliable service.

Service

They were excellent.

Sales

Very easy experience and the person who dealt with me throughout the purchase a helpful and friendly.

Sales

The staff in the reception area are very good.

Service

Im afraid it's not appreciated getting several phonecalls whilst working and e-mails requesting customer feedback how my very simple oil change went! Gaining customer feedback is probably demanded by BMW UK but it can become an annoying feature.

Service

Very quick service

Service

small hiccup with demonstrator being sold before my booked test drive in it. but from there Will Smith the Sales Executive pulled all stops to obtain the car with the spec I required, very pleased. The flowers for my wife where a verty nice touch.

Sales

The lady who dealt with me was very helpful and assisted me with the vehicle service history.

Service

Very pleased with the sales man Chris Syder.

Sales

See comments below

Service

Exemplary service. A credit to BMW

Service

Actual delivery date proved problematic. The dealer not quite sure as to when the car would be in the showroom. For BMW I thought this could have been better.

Sales

The service team really helped me in resolving the problem that I had with the car. They were very attentive, quick and pleasant.

Service

JASON CADNEY is brilliant .

Service

They are excellent.

Service

THEY WERE PROFESSIONAL

Sales

I still have an issue with my private reg plate.

Sales

Very pleased with my purchasing experience as my Salesman Gavin O'Grady went the extra mile

Sales

Management of expectations, I was told it would take an hour; two hours later I was still waiting there.

Service

Gavin O''Grady was the sales man who dealt with us his customer service was Excellent nothing was to much trouble very nice man to deal with

Sales

Coopers collected and delivered my car within the agreed times.They also took note that I did not want my car washed, but it could be hooved out, which they did.They also rang me to let me know when the car was finished.Very polite and courteous.

Service

Laura Albon was excellent.

Sales

I hope that BMW will honour the agreement to fix the car due to manufacturer's default.

Service

The Salesman did not keep me informed, I had to keep enquiring about the car myself. The only time he ever telephoned me was to tell me it was being built. Other than that I had no communication as to when I would get my car. I also paid for the c

Sales

Very good service and efficient.

Sales

Staff excellent. So helpful and professional

Service

The vehicle was delivered early.

Sales

They are always very, very courteous, prompt and communicative. I cannot fault them.

Sales

I've purchased and serviced three cars over 7 years and never had a complaint about the cars, service or staff.

Service

First class service.

Service

Very very satisfied with the way I was helped/dealt with by Mr G Ogrady.

Sales

The service was very good.

Service

Handover was fine. There was a subsequent shortfall on the money refunded to me following trade in with my car which has now been sorted by the sales manager extremely well in his personal follow up.

Sales

The centre did not check the wiper blade well because it does not clear properly.

Service

All went smoothly.

Sales
We fully accept that the waiting time for the BMW X3 can be long as the factory producing this vehicle is at full capacity. We're pleased that we had the chance to showcase our latest addition to the BMW range - the BMW 2 Series Active Tourer. This new model, in many cases, does provide a good all-round alternative to the BMW X3. Supply is plentifull and we welcome people wanting to test drive this new model.

They are very friendly and helpful. It is very well presented and it is a nice place to sit and have a chat.

Sales
Thanks for the kind comments we really try everyday to provide an environment where people feel comfortable and relaxed.

Very nice people.

Sales
Thank you for the kind comments. We always try to create a friendly environment and our people are key to this.

The reason I don't rate higher is that having to wait 2 weeks for an appointment because there are no loan cars available is unsatisfactory. If you offered a better drop off/collection service into the city I wouldn't insist in a loan car.

Service

The courtesy car was not a very good car.

Service

Nuala Butler-Hawes has been a pleasure to deal with throughout, we have felt totally at ease with her and in particular we were given a very special experience on the morning of collecting our new car.

Sales
Great to hear that Nuala continues to concentrate on delivering the best customer experience possible throughout the sale - from start to finish.

I was looked after by Jonathan and he always excellent service.

Service

There should not have been a piece of the engine lying loose under the bonnet.

Service

It was for an end of warranty check and an MOT - couldn't fault the service provided

Service

Craig at coopers gave very good sales advice and kept us fully informed. We were made to feel welcome offered coffee while we wated

Sales

An excellent service provided and staff working the extra mile to ensure I received the car I wanted and a convienent time for collection

Sales

Happy with the centre.

Sales

The service was very good.

Service

The staff were very helpful and informative, but the car came out damaged. It's being dealt with but I'm very disappointed it happened at all. The car will now have a paintwork repair which is never as good as the original paintwork.

Service

CHRIS MAY was really good and very helpful.

Sales

They exceeded my expectations.

Service

Happy with the centre.