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ABOUT COOPER BMW Ipswich.

Cooper Ipswich is the Authorised BMW Retailer for Ipswich and the surrounding area. We look forward to welcoming you soon to our Centre.

Meet the team

Head of Business

Ali May-Khalil

Head of Business
  • Years at the dealership 1
  • Years in the industry 18
  • Department All
  • Hobbies Football, Reading and going to the Gym

Alf Percival

Aftersales Manager
  • Years at the dealership 3
  • Years in the industry 27
  • Department Aftersales
  • Hobbies Cycling

Sam Howlett

General Sales Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.7
    • 35 ratings
    • 2 comments
  • Service

    4.3
    • 100 ratings
    • 34 comments

I thought it would be nice to have some paperwork regarding the recall.

Service

Booking process was very smoothThe ability to get instant access to vehicle data via the key is impressiveReception was very warm & my agent (Victoria) inspired confidence that my car was in good hands

Service

Very helpful staff.

Service

There was a mix up with the opening time of the centre.

Service

The back wipers were not working and I had to re-book to have this looked at, I had to return again as the break light came back on, I had to argue with the centre to get the price lowered as I had just spent over £1000.00 to have the breaks and othe

Service

I could not have a courtesy vehicle.

Service

service from the staff was fantastic - but when he took the car away it needed a code for the satnav. he had to take it back again. - receptionist of service department.

Service

Very helpful

Service

Staff didn't pay full attention, interested in their own conversations, not the personal attention/experience I expected.

Service

Very friendly and professional.

Service

The service was good although just water was put in the washer bottle so when I needed to get bugs off the windscreen it didn't do the job well.

Service

Excellent alround

Service

The young lady on the service desk was very helpful and most efficient.

Service

Nice coffee.

Service

I was not kept informed as to what was happening.

Service

Victoria has been very good, she kept us fully updated.

Service

I always find them really responsive.

Service

The service received was excellent, we test drove a couple of different vehicles to enable us to make our decision. The sales man (Stuart) spent considerable time with us and he / other members of the team helped to entertain our young children.

Sales

They were very helpful.

Service

Very good communication and excellent customer care from Alf Percival and Victoria.

Service

Completely satisfied.

Service

I told the garage the rubber strip at the base of the windscreen was coming away and booked the car in primarily for this reason. The work was not completed as the part was not in stock even though the repair was scheduled. A 2nd visit is now needed!

Service

Once again unbelievable first class service

Service

The only hitch was that the Courtesy Car was not ready, but a lift into Town was quite acceptable to me.

Service

We had a bit an issue afterwards this was sorted out.

Service

The experience that I had to get to a satisfactory solution to the problem I had with my Navigation system was not what I expected from BMW. Especially when I had purchased two new cars without part exchange from the dealership.

Service

The centre left some marks on the dashboard when they fitted the airbag.

Service

The cleaning of the vehicle could be better. There was a delay with the repair been completed.

Service

I was quite impressed that I was acknowledged by the staff.

Service

They did very well

Sales

They were perfect.

Service

Spring Service. Was not cleaned to BMW standard

Service

still an ongoing issue.

Service

No loan car available

Service

Very efficient

Service

some work quoted was more expensive than expected. took to a non bmw centre who carried out the repair much cheaper.