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Prompt service, friendly helpful staff
Cooper dealt with my issue in an excellent manner
We have been waiting 6 months for a seat cover. Every time we phone to chase we are told 'its on its way' when eventually it arrived & we arrived at garage it was wrong cover and the parking sensors we needed changing were the wrong colour!
Friendly Helpful Staff. Kept me informed and picked my vehicle up when I was told I could without any delay and the car was nicely cleaned aswell.
Service advisor V Binnington and service manager were very helpful contacting Cooper's Norwich where I purchased car. Discovering the fault in wiring route of convertible roof causing damage to paintwork. She promptly booked repair & courtesy car.
From start to finish a very smooth process
It was a service so not much interaction
Failed to collect my car on the day agreed, having to phone the garage to ask why this happened, 4 days later!!
Quick thorough service, repairs completed and updated at all stages
Everything was very good except for the end of service car wash. Whilst the car had been 'washed' there were still a lot of dead insects on the front grill and bodywork of the car. This was annoying and spoilt the overall experience.
Service etc was very good - however the advisor did not inform me of a minor issue which was on the service sheet and as a result was priced as a separate job.
I do not feel that the mechanical fault has been fully explained to me - just that on a less than 3 year old BMW this is unusual. The email I requested following my visit to the garage reports that the noise is still present following the work done.
friendly and top class service
Efficient, knowledgable service
Efficient and ready on time
I could find no fault.
Victoria Binningtom was fantastic and the staff that cleaned my car. I was made to feel really important to them despite clearly being busy with many other BMW service customers.
Disappointing to know that the BMW just out of a short 3 year warranty is unreliable.
I found the staff on the service desk unfriendly and totally matter of fact even me being there an annoyance.
efficient and courteous
Regrettably the repair couldn't be done in one day. Overall however, excellent service and I was well looked after.
Each time I go into service I am recognised which gives that personal touch and makes me feel like a valuable service customer
Very pleased with Receptionists, had to work very hard, only one person on Service. Lots of customers, but no support - sales people just seem to watch customers getting frustrated waiting , but no help- sales only want the sale, nothing else!
I found Coopers a very efficient company to deal with, the staff were very polite and my car was dealt with very quickly
All went as promised.
Everyone was very helpful and polite. The quality of the courtesy car was a very nice car.
Nobody ever contacts you, on what's happening.
All aspects covered and timing of completion maintained
brilliant staff + job well done
Everything was dealt with swiftly whilst always ensuring that my expectations were managed and met.
solved problem promptly
Was not told that there was a recall on my car except if it went wrong/broke. Unit was replaced but not done correctly. Had to take it back the following day but there were no cars available and told to come back later. I as not happy. No space left.
very good service especially from Victoria
Efficient and polite service, finished on time.
My first time using them and I was very impressed with the customer service and attention to detail,Victoria Bennington is a credit to the company, very professional and knowledgeable nothing was to much trouble,
Waiting time to book in was longer than I would expect
Problem was investigated and corrected under warranty promptly and efficiently. The vehicle loan worked well and I was informed when my vehicle was ready. I received a full report which was helpful.
I have no issues with the dealership but the DAB radio fitted simply does not work.
Generally a good reception except for the fact that, despite having an appointment and arriving on time, I was not dealt with promptly.
Victoria takes the time to treat me as a person rather than just a customer
Service was fine, I couldn't fault the Service Dept or the pickup and delivery. I was told the car would have a complementary wash and vacuum but this look like it been done by a 12 year old, the tops of the wheels remained dirty lots of water marks
Charming efficient staff
Always get very good service and fitted in for my diary.
Friendly ,efficient and sensible
Internal cleaning not to usual high standard. Very messy front central area and boot.
Whilst the work was carried out professionally and the service was very good, the bill was quite high at £844 for essentially 6 new spark plugs, oil and brake fluid change and a few filters
Everyone was particularly helpful, especially Hannah on the service desk.
Problem not fixed. Noisy air conditioning compressor bearing but told this was normal. It's not!
Helpful , friendly , cheerful, nothing too much trouble
Overal it was satisfactory. I do think being a women on her own you are not given all the facts about this so called 'deal'. A man would know what questions to ask whereas I have no idea!! I went from the appointment on Sunday to taking delv. Saturda
Very helpful, friendly and accommodating.
The salesman (Steve Bowman) was very attentive and friendly and helped a lot. Sadly he was let down by the valet service because my NEW car was delivered to me scratched and dirty (in places). Steve sorted this out the the scratches were repaired.
We were very satisfied with the service we received, handled by Steven Bowman exceptionally well.
pleasant efficient friendly salesman
All the staff were very attentive, in particular Richard, but was not pushy.
The salesman was particularly helpful in assisting us with our choice of vehicle and showed great knowledge of the cars which would best meet our needs.
The staff were very friendly and helpful.
Misinformation given regarding tyres. Told they would be run flats and they were not
Prompt courteous service
Superb customer service from Steve Owen and his team.
All very efficient and the sales team friendly and helpful
As I have always found in the past, my treatment at Ipswich was superb. I am made to feel that my business is important at all levels of BMW and I always look forward to my visits.
Miss sold on various items and car very dirty on collection. Driven down in morning of collection and covered in splatted flies water marks etc. No fuel so had to return as was in deal.
Lovely showroom, polite and approachable staff and sales staff that listen and work to what you want