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Kept me informed and car was ready when said it would be
Good service, well organised
All aspect great expect for position of waiting seats near automatic door and it was very cold
As above also the video of job
Usual excellent service but this time the wait was ridiculous, over 2.5 hours for an MOT and wash. When the car was finally ready the engineer wandered around trying to find the service assistant to hand the keys over as they had all disappeared.
Very pleased with the service everyone very helpful
Great work carried out by true bmw experts.
very quick and efficient and all work done great communication.
friendly and helpful staff
Very personal service
No customer service, with the amount of breakdowns the car has had. It's amazing this doesn't log with BMW. I would have expected at least a call from customer service to appolise, explain or maybe offer some form of recompense. But we've had nothing
There were a few failings by BMW Cooper in Ipswich. To set the scene, this was my first appointment with this particular dealer and my car was in for an MOT. I was promised a courtesy car which was not available when I arrived, subsequently, I was un
The work was completed promptly.
Confident the job was done well, as usual.
There were a number of issues during the sales process. I asked to meet the sales director to enable him to address the issues but he did not meet me to do so on our agreed time.Issues are still outstanding - i have an appointment on Friday 2nd Feb
Polite and courteous service advisers.On time and at quote price
the car was given a inspection by a BMW technician to ensure that all was satisfactory with the car
Car was spotless before the service, having just been detailed. Despite requesting on the form to not clean the car, it was "washed", where "washed" mean running a hose over it and leaving a few scratches on the bonnet. I had to chase progress too
Would have been higher but had to leave car overnight as it was not ready.Also having paid for floor mats they forgot to fit them.
Booking easy, arrival easy, courtesy car easy, pick up easy.
Ive already given feedback via the Inchcape survey to say that I thought the whole affair was a bit sloppy compared with my previous experiences at that dealership. I had to wait 1hr after the agreed time.
Friendly and efficient. Went extra mile to program radio and Sat Nav upon request.
ease of booking, clarity on charges, very good service
Everything we needed was done well and efficiently
Everything was completed on time and I received updates on progress. However, when I picked up the vehicle the Service Monitor had not been reset and the battery was flat.
I was suppported by staff in making decisions about my future car use.
Ease of booking appointmentPleasantness of staff Great courtesy car availability
Sales staff fantastic and very proactive, helpful and professional. Sadly let down by the service team but happy to take ownership to resolve issues
Again very helpful and responsive to requirements
As above, car collected and returned, work done very efficient.
SImple service, but kept informed of progress, ready when required, courtesy car available etc.
Rear wiper blade not changed
The repair done was well completed and Im sure no more issues will arise from it now
The job done properly and on time.
Polite and helpful attitude of receptionist. Work completed well within estimated time.
Friendly and prompt service
Cant do enough to help out
Car was cleaned after service and loan car provided at no cost
I had a clear set of criteria for my new car. The sales team were flexible and I ended up buying a car which exceeded my expectations. I was dinged for a bit more money but I felt that the offer was attractive and worth taking.
Always get good service. A couple of months ago, I had a concern about hearing a loud noise whilst I was driving along at 30 mph; it sounded like a spring. Went straight to Cooper's Ipswich who put it on a ramp and had a look. Confirmed all OK.
Cooper Ipswich are a very efficient dealership, I am greeted promptly by a friendly team who are happy to help and make my experience stress-free. The whole team are consistent on every visit and I appreciate the use of a courtesy vehicle.
I received a text confirming the work on my car was complete and that a courtesy valet would be finished in 20 mins. I arrived 50 mins later and it was not ready. I returned an hour later but after a further wait, l had to leave without my keys
Ready on time and car cleaned before return.
Well organised and very informative.
Excellent service from Shula Newman.Victoria(Vicky) also deserves a mention as I also spoke to her recently, and many times in the past. Her knowledge of BMW cars is outstanding.
Service was prompt and customer care was good.
Service was great staff friendly.
Work required completed on time and as required.
well looked after, and car was spotless when returned
Top service from start till the finish. Very attentive to the details.
Serviced in the time agreed, staff kept me updated and the car was nicely cleaned after
Smooth & friendly service
Welcoming staff, prompt service, value for money, car valet.
Very attentive service
Greeted by friendly staff, everything about the process was explained to me in a clear professional manner. Very professional
Nothing to fault it
Everyone worked hard to meet our requirements and kept us informed of progress, even as a few IT problems arose
Very keen to assist, a pleasure to deal with. Also maintained effective communication about progress.
A few hiccups along the way but good service overall
Plea ty of information - just enough to get us going. Plus a follow up session to come.
Looked after really well,good coffee. Everything explained well.
First class people. Louanne (now on maternity leave) made the whole experience simple and smooth.
I was made to feel welcome. I wasn't rushed and the staff listened to everything I said. The salesman was very easy to deal with and pleased to chat to.
Two minor issues were dealt with immediately.
I am very happy with the whole experience. Ive also get a call after getting the car from Richard, to make sure everything is ok and happy to help with any questions I should have.
Delivery date changed twice.
Car was delivered in a timely manner, well prep'd.
Attentive and polite staff
Good overall experience, including taking into account my last minute changes.
Can't fault the whole process and it was quick and the car is perfect. Anybody looking to buy a car can't go wrong with using the BMW whole package with finance and insurance
Thank you for the glowing feedback Ms Davis, its great to hear you enjoyed your purchase experience so much.
Everything was carried out efficiently and politely
Thank you for taking the time to leave us feedback on your experience.
Everyone at the showroom bent over backwards to make us feel very special
Customer service is our No1 priority, so it is always so good to hear that people have experienced it to the fullest!
Kristofor was very patient and made the deal work for me in terms of finance and the colour of the car! At the handover, he went above and beyond the expectations ensuring I was happy driving my new car.
In Ipswich the entire experience is all about ensuring the customer is at the centre of everything we do. Its so good to hear customers feel that, and enjoy the process so much.