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There were no problems with my visit.
The response would've been completely satisfied, but I had to return the car for a small corrective action. This is not a complaint as the problem was corrected immediately. Charlotte Pugh was courteous, friendly & professional throughout the visit.
The service is always prompt and courteous. The agent was very helpful and was willing to accommodate requests. My wife has a mobility scooter and he encouraged me to bring it to the showroom to confirm that it would fit into the boot of the car.
Great but pricey
came in for a safety check and they did the work and washed the car while i waited
Again professional and always putting customer first
Service staff were great...but on each visit the wait to be seen is longer than I would expect.
Mot test carried out quickly with a nice video of underneath the vehicle,and transport provided both ways to my home
All went well, slightly late being collected in the afternoon but it was also an exceptional traffic day locally.
Managed to get a courtesy car and the repair was done in time as stated.
I have found the customer service from start to finish very slack and expect a lot more from a premium car manufacturer.
Customer service was fine.
I was sent a text message to collect my car after a software upgrade, which was combined with a service. When I arrived at the to collect my the garage was closed and it took a long time to get it released by the sales staff, who were still on site.
Service team were all very helpful.
The service was very well handled by Shula.However you still refer to me as Mrs Haslam not Mr
Cooper ipswich is responsive, friendly and accommodating
Squeaky brake "not found", but still there.Car asked to be available lunchtime. , but it was after lunch time before it was ready.Not convinced problem has been located re overheating as vehicle's fan has been running when engine switched off
All done with out any issuse
Having had BMW's for over 30 years they are cars one can recommend!
I was pleased with the courtesy and efficiency offered. The process was seamless and I was kept updated on its progress.
Communications from the customer service advisor was initially poor, until the manager intervened.
Service staff were charming but premises was cramped and a serious lack of parking.While waiting, I tried to talk to a BMW sales rep about BMW Hybrid cars. Quite frankly, the agent was rude and too busy to listen to me.
could not ask for better
no issues from start to finish
All as promised
Much as in previous answer. Staff courteous and polite.
satisfied apart from not reseting the computer came up low pressure in all tyres
Looked after me and kept me updated.
Again the customer service is great but knowledge not so great
All staff members have been extremely kind and understanding to the problems I've experienced and have helped financially as best as they are able, despite problems being BMW Manufacturing based.
carried out as stated and on time
Car picked up from and delivered to home address. Recall repairs done and replaced reflector ok. Only query was unable to repair diamond cut alloy wheel.
It would be five star but for confusion in Ipswich, who when asked, were unaware of Inchcape insured warranty. I have now found out that the Norwich sales team were attempting to sell me a policy when the car is already covered with a dealer one.
FRiendly, helpful and reliable service.
The only thing that stopped me scoring five stars was that I had asked for a lighting issue to be investigated but when i arrived to collect the car i was told there was nothing wrong with it. I then had to wait for the service manager to investigate
I had to phone after being told that the dealership would advise me midmorning but they didn't, then to hear "oh sorry the lady who was dealing with it ,isn't in today!" Then advised ready for collection.
How long does it take to change a tyre? It took well over an hour. The offside front tyre was changed. I declined a car wash, but didn't expect a grubby, finger marked wheel. In fairness a cleaner came to wipe all 4 wheels.
3 of my wheels were damaged, one badly when I had 4 new tyres put on the car. Whilst the garage claimed responsibility and did the repair, I then discovered the repair was only a "spot repair" and not a full refurbishment. One wheel still damaged.
Always keep my car on the road
No problems at all. Helpful pick up and return service.
The service department were very good and informative
Nothing was really explained and I'm still not sure if I gave the right tyre
The experience was very easy; my vehicle was collected and returned, and I was kept regularly informed of the progress regarding the work.
Prompt and efficient personal service. Technical matters simply explained.
Timely, helpful, thorough.
Bollards removed at 07:50. Parked loan car. Had to stand outside the showroom until 08:00 when the door was opened. It was hard to understand why, as there were lots of staff inside the building.
The service was carried out as requested however, there appears to be a problem now with closing the bonnet fully. I have not had a chance to get back to Coopers but will be doing so shortly
Very prompt service. Fixed the problem even when I didn't have an appointment booked.
Price was slightly below quoted price and work was undertaken at my convenience
Just wish they would have told me about sending car to another garage for mot
Service carried out timeously and everything fully explained to me.
Great customer service. Cannot fault the manner in which I was dealt by the service team.
The latest service and second MOT were carried out efficiently within the day and a loan car was provided to keep me on the go.Your advisor at BMW kept me informed of its progress throughout the day and my car was cleaned and ready by 5pm
Polite and friendly staff who kept me informed of what was happening, loan car was good and a generally good experience.
The service went well there were no more bad affects on my vehicle after the mechanics where done with it
MoT done with no fuss and bother; no service items needed, and car was cleaned. Free coffee is always a plus.
As explained previous answer
Prompt service, good quality and nice clean car returned!
See above but also part of the work needed to be done again.
I'm still awaiting a phone call for parts that need fitting
Efficient, courteous, well set up
Efficient and effective. Resolved problem.
Friendly reception staff & drivers. Collected on time as promised
Always helpful, sometimes hard to get a service appointment but then again they are busy as they provide a very good service
My experience at Coopers Ipswich was;- parking for customers very poor and crowded- a long wait to book in car and collect- complimentary valet very poorI will consider using a different BMW dealer in the future.
Very courteous and helpful, keeping me informed throughout and organising a replacement car once they knew mine was to be kept in longer.
Great customer service but terrible car clean
Taken five visits for my car to be put right. Water leak in boot took photos of problem and gave them to them. I had the feeling they did not believe me! Until the final visit hopefully it rained heavily and we were told there is an issue.
After brilliant experiences on my previous bmw's this was completely the opposites.I didn't get what I wanted, when I wanted and when I got the product it was flawed. The whole process has been stressful and frustrating.
After sales service excellent, calls are returned immediately by friendly staff
Amazing theatre on collection. Made to feel very special. A real occasion.
Everything was done in a professional and proficient manner. I had no issues at any stage and was kept up to date with everything.
Thanks for the glowing feedback Mr Adams, the team really appreciate it.
Car had 30 miles on odometer on collection.
Friendly. Not pushy. Rhys worked hard to get me a deal I was happy with.
A great experience; excellent advice and support.
All went smoothly
Excellent dealer sales service.
Thank you for the lovely feedback Mr Mcauslan. We aim to deliver class leading service throughout, so it is great when customers acknowledge it.
excellent detail on items required from us, and constant updates with progress
Tank you so much for your wonderful feedback Mr Pledger. We look forward to seeing you on site again soon.
Staff helpful and responsive to my specific requirements.
Thank you for the kind feedback Mr Hudson. We look forward to welcoming you on site again soon.
I must admit that I was surprised at how small the centre is. However Rhys Candy who dealt was attentive and enthusiastic not too pushy but an excellent salesman from the start staying in touch with each stage of the purchase.
Ms France, thank you so much for taking the time to leave Rhys/Us such lovely feedback. We are indeed a smaller BMW center, however we go out of our way to make customers feel valued and deliver excellent service in all areas. We hope to see you in the center again in the future.
Did have problem with the finance paperwork initially otherwise would have been perfect.
Had no problems at all
Great service always made welcome. Discussed my options and gave me all the information I needed and more. Kept me fully informed of the progress and provided additional details to help me get the best of my new car It was a very enjoyable experienc
As mentioned previously, I cannot fault your sales team.
Thank you for the great feedback Mr Hart, its really appreciated.
Thank you for leaving us your feedback Mr Catton. We really appreciate your comments.
Any questions I had were answered straight away and everything was explained in a great way in which I could understand
Its great for us to receive such constructive feedback on your experience, thank you.
Very good service and attention to detail
Thank you for the great feedback Mr Reynolds.
Rapid identification of a suitable vehicle which has come up to expectations.
Thank you for your kind feedback Mr Adair. The team love to receive such positive comments.
Staff are always pleasant and good to talk to.There is a listening attitude with no pressure selling.Conversations deal with the issues at hand but are light hearted and unhurried.
Mr Moore, Thank you for taking the time to leave such positive feedback. It really means so much to us at Ipswich BMW.