4 with comments
"Not dealers fault, but BMW did not provide clear timetable for delivery - felt like a child at Christmas being told that Christmas had been postponed when it didn't arrive. VW give progress reports."
23 with comments
"Although I had arranged a time in advance for a technician to come out on a road test it took over an hour waiting before one was available. Therefore I assume that despite the appointment that internal arrangements had not been made."